Taco Bell AI Drive-Thru
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Taco Bell AI Drive-Thru
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Re: Taco Bell AI Drive-Thru
#2Mind boggling that they would roll it out at scale without testing.
Using open ended natural language to make a multiple choice selection (choose a taco) seems like a way to massively complicate a simple problem.
What next - have a humanoid robot bring the food out to the car?
Looking forward to more "AI Darwin Award" stories!
Re: Taco Bell AI Drive-Thru
#3They clearly hired the wrong consulting firm / AI agent stsrtup
Re: Taco Bell AI Drive-Thru
#4Mind boggling that they would roll it out at scale without testing. Using open ended natural language to make a multiple choice selection (choose a taco) seems like a way to massively complicate a simple problem. What next - have a humanoid robot bring the food out to the car? Looking forward to more "AI Darwin Award" stories!
I agree, that would be just under 6% of all taco bells. The should have done a few in each region.
Re: Taco Bell AI Drive-Thru
#5I will say, there is a Wendy’s near me that is piloting an AI drive-thru experience, and I prefer it 10-to-1 to the human version. It had a clear voice, it didn’t disappear randomly, it understood what I meant the first time (even though I was speaking naturally - I didn’t know at first it was AI), and it asked me for feedback (“what sort of sauce?”) in a very understandable way. Drive-thrus are famously a bad experience - I’m happy to see improvement here.
Re: Taco Bell AI Drive-Thru
#6[flagged]
Re: Taco Bell AI Drive-Thru
#7I will say, there is a Wendy’s near me that is piloting an AI drive-thru experience, and I prefer it 10-to-1 to the human version. It had a clear voice, it didn’t disappear randomly, it understood what I meant the first time (even though I was speaking naturally - I didn’t know at first it was AI), and it asked me for feedback (“what sort of sauce?”) in a very understandable way. Drive-thrus are famously a bad experi…
I have never heard someone describe drive-thrus as a “famously bad experience.”
Re: Taco Bell AI Drive-Thru
#8Anyone involved in fast food automation should see this movie about AMFare in 1956.[1]
Re: Taco Bell AI Drive-Thru
#9I will say, there is a Wendy’s near me that is piloting an AI drive-thru experience, and I prefer it 10-to-1 to the human version. It had a clear voice, it didn’t disappear randomly, it understood what I meant the first time (even though I was speaking naturally - I didn’t know at first it was AI), and it asked me for feedback (“what sort of sauce?”) in a very understandable way. Drive-thrus are famously a bad experi…
I have never heard someone describe drive-thrus as a “famously bad experience.”
They’re usually a lot slower than going inside and people have been cracking jokes about the quality of the speakers since the 80s.
Re: Taco Bell AI Drive-Thru
#10I will say, there is a Wendy’s near me that is piloting an AI drive-thru experience, and I prefer it 10-to-1 to the human version. It had a clear voice, it didn’t disappear randomly, it understood what I meant the first time (even though I was speaking naturally - I didn’t know at first it was AI), and it asked me for feedback (“what sort of sauce?”) in a very understandable way. Drive-thrus are famously a bad experi…
I have never heard someone describe drive-thrus as a “famously bad experience.”
Do you not know anyone who has been through an American drive-thru?