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Apple users are being locked out of their Apple IDs with no explanation

9to5mac.com

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Re: Apple users are being locked out of their Apple IDs with no explanation

#151

Post by dinckelman »

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead.

The fact that your device can become a complete brick, because of an issue in their completely hands-off account management system, smells like a class action suit

Re: Apple users are being locked out of their Apple IDs with no explanation

#152

Post by cjk2 »

coldtea wrote: post #144
cjk2 wrote: post #114

Earlier quoted context omitted.

We can all use hyperbole and carefully pick our narratives when we want. Example: I can live in this nice comfy condo for a sky high fee (Apple) or I can live in a rickety old shed I have to keep fixing for free so I don’t have to pay the ground rent (Linux). I’d rather live in the condo even if the lease runs out one day.

The analogy is all well and good, except missing the point we're discussing that happened to the parent: It's not: "I’d rather live in the condo even if the lease runs out one day" It's more like: "I’d rather live in the condo even if the realtor arbitrarily locks me out, even though I did pay for it"

I'm not saying it was a bad analogy, just that it's easy to create analogies to create a narrative based on your own perception. Obviously the point was missed.

Re: Apple users are being locked out of their Apple IDs with no explanation

#154

Post by luckylettuce »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

This is scary…

Re: Apple users are being locked out of their Apple IDs with no explanation

#155

Post by ChrisMarshallNY »

malka wrote: post #124
quitit wrote: post #70

As a tip: use your AppleID to generate a secondary email that you use for your day to day email, while keeping the login email secret. The problem stems from nefarious groups getting a hold of email addresses and running distributed dictionary attacks. Apple’s response is to prevent all logins (including valid ones) from accounts that are under attack. Unlocking the account involves calling Apple, they’re not going t…

What a shitty idea to use public information as a login.

That depends.

In the app we have released, we use an email (we don’t care which one, as long as it can receive email) as the login ID.

The main reason is to limit the data we require be stored on the server.

We only have one required PID item: the login ID. The user also enters a display name, but that can be anything, and does not need to be unique.

Since we need the email anyway, we would need to have it stored separately, so this means only one PID item is stored. We also afford Sign in with Apple, which allows the user to obfuscate their email.

Not having the information is the best way to ensure it doesn’t leak.

Re: Apple users are being locked out of their Apple IDs with no explanation

#156

Post by switch007 »

I'm so glad I recently made the decision to leave the Apple ecosystem. I'm fed up paying a large premium for a lot of expensive marketing.

Apple HomeKit has completely busted for me. I've done hard resets of all TVs + HomePods 4 times, tried 5GHz and 2.2GHz....no difference. It's Apple's problem - clearly with either their latest OS versions and/or their cloud. I just had to replace a TV remote that didn't even last a year.

Anyone want to buy a MBP, iPhone 8, iPhone 12, iPad, 5 HomePods and an Apple TV...? :)

Re: Apple users are being locked out of their Apple IDs with no explanation

#158

Post by Nextgrid »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

What did the legal notice say?

Re: Apple users are being locked out of their Apple IDs with no explanation

#159

Post by adolph »

lr1970 wrote: post #150
zamalek wrote: post #134

Earlier quoted context omitted.

> Apple says there is nothing wrong.[1] My experience status pages (with Azure) is that they are a PR/legal mouthpiece. They only change once something becomes newsworthy.

Any change to the status page requires at least VP sign-off. They declare outage or a problem only when hiding it any longer becomes impossible.

Do you think systems reliable themselves? It takes real leadership to drive organizations to five nines.

Re: Apple users are being locked out of their Apple IDs with no explanation

#160

Post by Handprint4469 »

dinckelman wrote: post #151

So i'm not the only one, huh. Got myself an iPhone, downloaded 2 apps, went to bed, woke up to a complete lockout. They unblocked me through a phone support request, after 18 hours, and then hit me with a fresh ban, not even 24 hours later. Account got permabanned after like 5 more calls, where they just started sending me a legal notice instead. The fact that your device can become a complete brick, because of an is…

I bought an iPhone a couple of days ago, and was planning on using the weekend to finally migrate from my old Android phone. Luckily, I haven't even opened the box so I should be able to return it for a full refund. No way I'm spending over $1000 for this kind of experience.
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