151–160 of 329 posts
Cloudflare: MitMaaS https://framagit.org/dCF/deCloudflare/-/blob/master/readme/e...
> when I got approached by Cloudflare sales team I explicitly asked if I can still be on pay as you go/self server model and reply was: Never entirely trust what is said to you to secure/continue a sale, unless you have it written in a contract. > … "Enterprise wise, that's up to you and you could likely get away with utilising self-serve as you go … especially if what sales say to you is couched in vague works like…
> Never entirely trust what is said to you to secure/continue a sale, unless you have it written in a contract. This time last week, Cloudflare shut off our access to one of their services we were using because we went over quota. Well, we had actually negotiated overage charges and did actually have this in our contract. They turned the service off anyway instead of applying the overage charges we had agreed. This i…
Literally just sent an email to my devops guys to move off cloudflare asap. This cavalier lack of respect is a diservice and insult to all the people who rely on my product for their livelihood.
The only way to actually be protected in this case is to run a multi-cloud strategy. Even then it's only going to protect you so far if you piss off the powers-that-be / community (see the hosting trouble Parler had as an example, not that I'm fond of Parler or anything).
Around 12:00 UTC today ban has been lifted for my account thanks to @jgrahamc - thanks!
So HN to the rescue again. It's unfortunate (although the outcome is great for you!) that you have to go through the social media amplifier first.
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> Since then I also contacted with sales team … in order to upgrade to Enterprise plan as it seems like the only solution Talk about coercion. Considering that you weren’t, technically speaking, violating any terms of service, this response from them leaves a very bitter taste in my mouth. Good luck, and thank you for sharing this with us all.
Around 12:00UTC today ban has been lifted for my account thanks to @jgrahamc - thanks!
Truly amazing.
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You’re changing your arch because you saw a one-sided completely unverified post on HN? At this point @jgrahamc has the worst of it - people show up here time after time hoping they can make enough of a stink to get him involved.
When they could just email me (jgc@cloudflare.com)
If you go to the R2 Discord channel you see this happening every other week.
What is also kinda annoying is customers can't create support tickets because it requires a plan. Which imo is bad given these customers pay for R2 and often have a ton of data on it (which is why the 2.8 gets hit...).
Hopefully you can get this fixed permanently (for all customers at once, and not case-by-case).
Earlier quoted context omitted.
So HN to the rescue again. It's unfortunate (although the outcome is great for you!) that you have to go through the social media amplifier first.
Personally I maintain my opinion that problems getting fixed by HN are a bigger red flag than problems not getting fixed at all. The HN reader Upper Management Person either thinks putting out fires before they become higher profile failures is a cheaper way of avoiding bad press than instituting actual good policies with regards to not fucking over their customers, or they want to implement those policies but are no…