Some years ago I decided to take communications seriously and read a bunch of books on it. It was a major shift in how I view it. Good communications isn't merely about speaking well[1], but about handling how others speak. If you are frustrated with people never giving simple answers to simple questions (as I often am), it is you who needs to adapt and change strategies. The expectation that a question that should h…
Curious what your book recommendations would be?
Ask HN: Why do some people not communicate clearly?
151–160 of 372 posts
Re: Ask HN: Why do some people not communicate clearly?
#152The short answer here is that other people are not you, and by default they communicate to you in the manner they wish to be communicated to. This is a mistake.
Your problem is broad enough that there's a myriad of explanations, but I will narrow and rephrase it as "other people don't answer my questions as directly and succinctly as I expect."
Phrased like that, you can see there's two parts of the equation: other people, but also you. Manager Tools[1] uses a DISC model that I think works well here -- so lets analyze this interpersonal business relationship with it. it's not quite the "big 5" model that psych researchers use but pretty close[2]. It offers 2 dimensions to model personality, and labels for each extreme:
D – Dominance: the tendency to exert power and assertiveness
I – Influence: the tendency to assert oneself socially and interpersonally
S – Steadiness: the tendency to engage in reserved and personable behavior
C – Conscientiousness: the tendency to be reserved and analytical.
Within that model, you land on one of those labels to some degree, and your conversant does as well. Based on your question, I will put you down as a D. You want short and concise answers, and are probably already pissed at how long this answer is. Assuming you are even still reading.
But your conversant isn't a high D. Engineering personalities tend to cluster around Conscientiousness. They want to know the answer and understand the details behind it, and probe the logic for weakness. When asked a question they provide the details _because when they ask questions they expect to be provided the details_. In fact, they hate off the cuff conversations because they want time to analyze and give a correct and defensible answer. They'd much rather write an email with charts and graphs, or at least a two by two matrix[3].
So this is fundamentally a mismatch of expectations, and personality preferences. Personality cant usually do a complete 180 but with deliberate practice most people can move their behavior a few points closer to their conversational parter. So its a skill that _all_ of us have to learn, to accommodate others as they wish, rather than how we would want. It's a scenario where the golden rule simply isn't sufficient.
[1]: https://www.manager-tools.com [2]: DISC doesn't have some of the drawbacks of trying to describe disorders within the model. Seems useful for researchers and practitioners, but dangerous for laypeople if they go wrong. [3]: yes, DISC is often shown as one https://united-partners.com/how-disc-personality-assessment-...
Re: Ask HN: Why do some people not communicate clearly?
#153My favorite form of poor communication: --- ME: Is X true? And if it is, does that mean Y would also true? THEM: Yes, Y would be true. skip a beat ME: Ok, so to be clear, X is true? THEM: No, X isn't true. ME IN MY HEAD: :facepalm: --- This happens all the time , and is why I've learned to simply not write multiple or compound questions per message in Slack. They have to be broken up into single questions I ask one a…
Because the focus isn't on communicating. The focus is trying to make the discussion a logic puzzle.
Re: Ask HN: Why do some people not communicate clearly?
#154Them: "I couldn't get it to start up correctly because the parameters weren't right. What are the right parameters?"
Me: "What are you even talking about?"
It got so bad at one job that I created a sign that said "Context Please" that I would hold up to my coworker. I could only get away with it because we worked well together and were friends. He just had a big problem with context in his communication.
Re: Ask HN: Why do some people not communicate clearly?
#155My favorite form of poor communication: --- ME: Is X true? And if it is, does that mean Y would also true? THEM: Yes, Y would be true. skip a beat ME: Ok, so to be clear, X is true? THEM: No, X isn't true. ME IN MY HEAD: :facepalm: --- This happens all the time , and is why I've learned to simply not write multiple or compound questions per message in Slack. They have to be broken up into single questions I ask one a…
I think your questions were answered correctly by someone who was rather patient with you (am assuming the direct leader, but only speculating). You asked if Y would be true given that X is true. It's called leading the question. The other party agreed with your assertion, hence the "would" as in "Y would be true, IF X were true," with the emphasis on the if being mine. Then you used that to assume X is true, which t…
Yes, as a separate question from the former.
I know you're trying to explain why people can interpret my hypothetical questions as a single question, but it still doesn't make sense. What you're saying that I asked doesn't describe everything I asked.
The first question is independent of the second, and the second question is dependent on the first. The first question takes precedence, and was asked separately. It stands alone and doesn't depend on the answer of the other question. Otherwise, I would have structured it as a single question statement, like "If X is true, then would Y also be true?" That's a different question from what I asked because it's not asking whether X is true, but in the case that X is true.
To place precedence on the dependent question seems backwards and inefficient to me. Why answer it when it's negated by the independent question preceding it?
If the roles were reversed, my answer would be "No, X isn't true" followed by either "And yes, Y would be true as well if X is true, but X is not true" or "And no, Y is isn't related to X and can be true even if X is false."
> (am assuming the direct leader, but only speculating).
No, this is usually not with direct leaders. It happens with colleagues I need information from, and occurs even with a query that simple.
Re: Ask HN: Why do some people not communicate clearly?
#156Earlier quoted context omitted.
I think your questions were answered correctly by someone who was rather patient with you (am assuming the direct leader, but only speculating). You asked if Y would be true given that X is true. It's called leading the question. The other party agreed with your assertion, hence the "would" as in "Y would be true, IF X were true," with the emphasis on the if being mine. Then you used that to assume X is true, which t…
Also "X implies Y" isn't commutative, so even if Y is true X may not be. Plus colloquially if asked a two part "or" question, there is some ambiguity in a single part answer, but usually a "yes" will refer to the second part. "Shall we go to the shop or the café?" "Yes." -> café. This drives computer programmers nuts because we're so used to thinking in boolean logic terms but it's very common.
> "Shall we go to the shop or the café" "Yes" -> café
Not a pattern I run into. Maybe it's regional?
Re: Ask HN: Why do some people not communicate clearly?
#157A lot of people struggle with this, but they can learn to communicate more clearly and effectively. I recommend the short book: How to Get Your Point Across in 30 Seconds or Less by Milo Frank
Curiously, I'm finding myself quite distracted by the skits used to illustrate points. I was engaged for a few minutes before the dialogue started.
Re: Ask HN: Why do some people not communicate clearly?
#158I've met so many people who assume that talking more means they're better communicators. Not necessarily true. In fact, often the opposite is true.
Re: Ask HN: Why do some people not communicate clearly?
#159My train of thought often branches when asked a general question on a particularly large topic::::
-My ability to communicate during such conversations may come out very rushed because of the amount of material to cover such a topic. -My choice of words may vary depending on a particular subsection of that topic. -I may feel unsure or frustrated with myself in having to double-back or rethink my choice of words on the fly.
What would help us both would be a very specific question to a very narrow topic. That would allow me to be relatively brief while providing full meaningful context to the question at hand.
On a personal note, it doesn't help that I am often sleep-deprived and drink too much coffee just to keep a resemblance of normal functionality. Pre-existing health conditions may affect mental state and ability to communicate with others.
Re: Ask HN: Why do some people not communicate clearly?
#160Earlier quoted context omitted.
> You yourself are missing words in your communication like the word "have" in the quote above. Also, I don't know enough linguistic rules to correct you, but colloquially at least your title is better understood if you write it as "Why do some people not communicate clearly?" Thanks, corrected the mistakes. However, I wasn't referring to missing words (which can be inferred) or bad grammar. Actually I wasn't referri…
The way people communicate verbally often reflects the way they think, which differs between people. Writing forces people to structure their thoughts more. Also, efficient communication requires knowing what your audience already knows.