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Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

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Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#151

Post by pc »

onassar wrote: post #150
pc wrote: post #93

(Stripe cofounder.) Hi folks -- as Edwin points out elsewhere in the thread, the article title isn't accurate. (I'll update or delete my comment if it's fixed.) [Update: it was changed. It used to read "Stripe is now charging 0.5% more for recurring charges."] You can happily make recurring charges yourself and no additional fees are incurred. Lots of Stripe customers do this and we don't charge anything extra for it…

Can you clarify on the term "migrates" in the new title? If we use Stripe Subscriptions, do we need to migrate our system to the new Billing product?

No, you don't need to do any work.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#152

Post by dang »

merlinbeard wrote: post #146
dang wrote: post #116

I've changed the title from "Stripe is now charging 0.5% more for recurring charges", which apparently is misleading, to one that is, though clunky, apparently accurate. If anyone can suggest a better title—that is, accurate and neutral, and preferably with less clunk—we can change it again.

The original title was way more accurate. That is the essence of the change, and the reason why people are so unhappy.

I know nothing about the intricacies of Stripe product offerings, so need to rely on others to come up with an accurate title, which is (as always) our intention.

The submitted title implied that Stripe is raising its prices on all recurring charges. As I understand it, that's not true; therefore that title was misleading and needed to be changed. (Site guideline on this: "Please use the original title, unless it is misleading or linkbait; don't editorialize." - https://news.ycombinator.com/newsguidelines.html)

If there's another title that is even less misleading, we can change it again. Btw, as a rule, the best way to complain about a bad title is to propose a better one. We can't come up with all of them and often adopt community suggestions (a few examples: https://hn.algolia.com/?dateRange=all&page=0&prefix=true&que...).

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#153

Post by merlinbeard »

pc wrote: post #151
onassar wrote: post #150

Earlier quoted context omitted.

Can you clarify on the term "migrates" in the new title? If we use Stripe Subscriptions, do we need to migrate our system to the new Billing product?

No, you don't need to do any work.

You don’t need to do any work, but you just need to pay more ;)

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#154

Post by iamacyborg »

lukevdp wrote: post #47
grumple wrote: post #18

Earlier quoted context omitted.

Why are you hostage to it? How much dev time would switching to a different transaction processor take? This seems like it should be a very competitive space.

It’s not just dev time, that would be easy. It’s getting every customer to re-enter their credit card details which won’t happen without a significant uptick in arrears, and depending on the type of customer, churn.

I'm constantly surprised that Direct Debit isn't a thing in the US.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#155

Post by pc »

merlinbeard wrote: post #131
pc wrote: post #93

(Stripe cofounder.) Hi folks -- as Edwin points out elsewhere in the thread, the article title isn't accurate. (I'll update or delete my comment if it's fixed.) [Update: it was changed. It used to read "Stripe is now charging 0.5% more for recurring charges."] You can happily make recurring charges yourself and no additional fees are incurred. Lots of Stripe customers do this and we don't charge anything extra for it…

We process a significant amount of charges through Stripe and this is hitting us hard. We’re basically being told that you’d like to keep some of our money for yourself. We were never told that we should expect such a fee increase. This smells a lot like bait and switch.

I'm sorry that it feels that way. Stripe Billing's pricing has been public since 2018. (We didn't charge any of our existing users from the outset precisely because we wanted to avoid any sense that there's a bait-and-switch. We wanted to wait until we really were confident that we had a good product that businesses are willing to pay for.)

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#156

Post by pc »

merlinbeard wrote: post #153
pc wrote: post #151

Earlier quoted context omitted.

No, you don't need to do any work.

You don’t need to do any work, but you just need to pay more ;)

You don't need to! The pricing doesn't kick in 'till next year. We want to give people time to migrate away or to implement a billing system manually. (And if anyone wants more time to do that, we're happy to grant it.)

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#157

Post by onassar »

pc wrote: post #151
onassar wrote: post #150

Earlier quoted context omitted.

Can you clarify on the term "migrates" in the new title? If we use Stripe Subscriptions, do we need to migrate our system to the new Billing product?

No, you don't need to do any work.

If I reach out to support, will they be able to chat w/ me about what's actually happening? I'm pretty confused atm, and don't want to drown this thread with questions about what's actually taking place.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#159

Post by joseakle »

pc wrote: post #93

(Stripe cofounder.) Hi folks -- as Edwin points out elsewhere in the thread, the article title isn't accurate. (I'll update or delete my comment if it's fixed.) [Update: it was changed. It used to read "Stripe is now charging 0.5% more for recurring charges."] You can happily make recurring charges yourself and no additional fees are incurred. Lots of Stripe customers do this and we don't charge anything extra for it…

Cool!

btw there's a small bug on the storage part of the pricing plan calculation. It shows 5,525 GB units but then the calculation is for 10,100 units.

Re: Stripe migrates Stripe Subscriptions users to more expensive Stripe Billing

#160

Post by porker »

pc wrote: post #149
cabalos wrote: post #140

Earlier quoted context omitted.

I feel that spinning this as a several-year grace period is a bit disingenuous. I'm a huge Stripe fan, but this is leaving a bad taste in my mouth. Here's the exact notification that went out on April 6, 2018 in the dashboard: "As a user of Stripe Subscriptions, you will get all the functionality of Stripe Billing's starter plan with no change in price. You can continue using it free of charge on your existing Stripe…

You're right. It would have been a lot better if we'd made explicit that we weren't intending to make a permanent commitment. This is good feedback for the next time we do something like this. (Our actual thinking was that we'd iterate on the product for a few years until we were confident it was good and worth paying for -- with both large and small companies using and paying for it -- and then revisit.)

> You're right. It would have been a lot better if we'd made explicit that we weren't intending to make a permanent commitment.

And the original message, when I read it for the first time today, implies that it is for life because it's "beyond $1M" and there's no qualifier.

I'm not using Subscriptions so I have nothing invested. But that's what your message says.

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