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I've been waiting over a month for Anthropic to respond to my billing issue

nickvecchioni.github.io

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Re: I've been waiting over a month for Anthropic to respond to my billing issue

#141

Post by polski-g »

khelavastr wrote: post #23

Have you tried suieng then in small claims court? They skimp in being a real company with real legal support by burning infestor capital, because staff attorney salaries are accounted for much harder than individualized lawsuits from practices not directly resolved next lay period. Most people who commit wire fraud weren't socially bullied and criticized enough before their professional positions to keep in line lega…

Yes this would have been the first thing I would have jumped to after a week of no reply.

Then you get to show up with a sheriff at their office and confiscate equipment.

You don't get to steal people's money because you're busy trying to destroy human employment.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#142

Post by stavros »

mootothemax wrote: post #139
stavros wrote: post #131

Earlier quoted context omitted.

Mine is a one-off payment :( They just forget they paid for it, plus the company name isn't the same as the app name, so they just go "welp, someone must be stealing from me!" and request a chargeback.

Completely by accident, I have a setup that sends a pdf invoice to customers a couple of days after the sale. I’m pretty sure it’s a stripe option I must’ve misclicked. Anyway- turns out that on the rare occasion someone’s had an issue, this gives them a really easy mechanism to write to me and tell me about it. They let off their steam in the email and then we make things good together. (Yet another reason why I alw…

That's a great idea, thanks! I've found and enabled a few emails, though I think the actual invoice email is a checkout parameter. This should help, thanks!

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#143

Post by saintfire »

BeetleB wrote: post #125
yadaeno wrote: post #56

Earlier quoted context omitted.

If a business attempts to steal from me I instantly charge back and the onus is on them to prove that I owe them money. I do this all the time and have never been blacklisted.

With some of the large companies, blacklisted is a real concern. eBay is one known example. I've heard the same for Amazon (forget if it was retail or AWS). It's cheaper to lose your business than to have a proper human review every complaint.

I've charged back amazon over retail issues that they did not deem worthy of providing me a human to interact with.

It whined about it for a bit on their site but eventually just gave up. Works normal again.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#146

Post by markdown »

ValentineC wrote: post #129
stavros wrote: post #114

Earlier quoted context omitted.

I have a few customers like that. They sign up, forget about it, then they see it on their statement and issue a chargeback. Not only do they get their $20 back (that they very willingly signed up for), but I have to pay another $35 to Stripe for the privilege of having a forgetful customer who couldn't even be bothered to email me for a refund.

> I have to pay another $35 to Stripe for the privilege of having a forgetful customer who couldn't even be bothered to email me for a refund. I've seen some businesses send a pre-billing email telling customers that they'll be charged on a certain date, so that customers have time to cancel if they want. Cloudflare does that for domain renewals, sending out emails 30 and 60 days before. Of course, there are also som…

> Cloudflare does that for domain renewals

That's just standard. Every domain registrar/vendor does this.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#147

Post by Jarwain »

BlueRock-Jake wrote: post #109
hs86 wrote: post #30

I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening. Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.

I weirdly feel like this is a newer issue. Hadn't had a problem running queries/actions previously up until this past month where it seems I'm constantly get hit with rate limits while not increasing my usage

The default model is Opus 1M context, so autocompact doesn't run as frequently, and that just Devours your session budget if you're not careful. There are some env variables you can (ask claude to) set to lower your max context window and autocompact threshold.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#148

Post by DaedalusII »

sassymuffinz wrote: post #108
simgt wrote: post #14

I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has. We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.

Absolutely, the world changing near AGI capable of PHD reasoning and imagination just cannot possibly be trusted to decide on a refund. They'll let it choose a target for a Tomahawk missile but the real problem would be giving it the decision to refund a few bucks. The broligarchy care less about collateral damage in war than they do about refunding someone's $20/mo sub.

hmm, if i give customer refund i can make less paperclips

if i target tomahawk missiles the government will give me money and i can make more paperclips

effective paperclipism strikes again

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#149

Post by serf »

it took me like 6 weeks and 12 chat sessions to get Anthropic to essentially end the conversation with "Yeah, whoops, we'll forward that to the dev team." when they cut my max sub short by 4 hours.

that's the single reason I am no longer a customer. I don't feel like shoveling money at non-communicating phantoms.

4 hours of credit wasn't by any means worth the time, what irked me was the casual disregard for lost customer value.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#150

Post by master_crab »

SyneRyder wrote: post #116
master_crab wrote: post #50

Earlier quoted context omitted.

I always wondered about this. Do companies tie the credit card to an identity to block or do they just block the cc number? If the latter, seems like a small friction point for a consumer. Given how often cc numbers change and how many an (American) consumer has, this won’t block anything unless you are charging back more than once every few months.

It's up to the company, but since many companies don't want to keep card numbers around (and some processors don't let you see the card number anyway), they're probably more likely to block on identity. Maybe flag the IP address of the transaction for "additional screening" on all future transactions, etc.

IPs are notoriously unreliable for identity pinning, particularly in this age of CGNAT.

If they can’t or don’t want cc numbers (makes sense considering how painful PCI guidelines are anyway) does that mean they need to rely on more tools from the processors or user accounts maintained by the merchant themselves?

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