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I've been waiting over a month for Anthropic to respond to my billing issue

nickvecchioni.github.io

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Re: I've been waiting over a month for Anthropic to respond to my billing issue

#121

Post by dmoy »

cyanydeez wrote: post #120
simgt wrote: post #14

I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has. We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.

Has anyone tried to turn one of thse support agents into a coding harness?

Not like super seriously, but in limited joke capacities it does work

https://www.reddit.com/r/ClaudeCode/comments/1rsbxn9/stop_sp...

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#122

Post by nextzck »

It’s funny because not even claude knows how to reach someone. It was freaking out over why it couldn’t follow my instructions and kept pulling away from them. They exhausted everything and finally they were like I can’t do anything about this.. Although they did admit if I said I was suicidal a message would probably get to a human but that they couldn’t do that as it would be wrong lol

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#123

Post by dude250711 »

Hobadee wrote: post #51

TBF, I think Anthropic is a victim of their own success right now. We've had clients reach out to their sales team and be unable to reach anyone. I think they are just busier than they can actually handle.

A bit ironic for an AI company. But your business should put trust into their tech.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#124

Post by FireBeyond »

master_crab wrote: post #50
MostlyStable wrote: post #39

Earlier quoted context omitted.

It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.

I always wondered about this. Do companies tie the credit card to an identity to block or do they just block the cc number? If the latter, seems like a small friction point for a consumer. Given how often cc numbers change and how many an (American) consumer has, this won’t block anything unless you are charging back more than once every few months.

Except the banks have "helpfully" provided a service to merchants to tell them, "this card has expired, here is the new number to charge" (or expiry/CVV).

I remember getting into an argument with a bank teller about me wanting to block/dispute transactions and how they kept approving transactions. "But you have an agreement with the gym..." That's between me and the gym, not for you to facilitate on their behalf.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#125

Post by BeetleB »

yadaeno wrote: post #56
MostlyStable wrote: post #39

Earlier quoted context omitted.

It's important to remember that a chargeback should be considered the nuclear option, and, when using it, one should be comfortable with the possibility that one might never do business with this company again, since it could result in being blacklisted (even if one is, in fact, in the right). I'm not saying not to do it, but one should keep in mind the potential repercussions.

If a business attempts to steal from me I instantly charge back and the onus is on them to prove that I owe them money. I do this all the time and have never been blacklisted.

With some of the large companies, blacklisted is a real concern.

eBay is one known example.

I've heard the same for Amazon (forget if it was retail or AWS).

It's cheaper to lose your business than to have a proper human review every complaint.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#127

Post by avree »

nickvec wrote: post #16
avree wrote: post #15

Anthropic doesn't allow you to hide or unshare Projects which were shared by team members who are no longer on the team. Contacted them about this two months ago, have yet to hear from any human.

Sorry to hear that. Yeah, it seems like this is a shared experience among many Claude users. Hoping that this post will draw more attention to the issue so that Anthropic will address it.

Yeah, it's funny because they claim that we are reaching out to "Enterprise" support - but it's the exact same support experience as yours, a Fin AI Chatbot that replies with "Thank you for reaching out to Anthropic's Enterprise Support. We've received your request and a member of our team will be in touch soon for further assistance."

and then nothing else.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#129

Post by ValentineC »

stavros wrote: post #114
yadaeno wrote: post #56

Earlier quoted context omitted.

If a business attempts to steal from me I instantly charge back and the onus is on them to prove that I owe them money. I do this all the time and have never been blacklisted.

I have a few customers like that. They sign up, forget about it, then they see it on their statement and issue a chargeback. Not only do they get their $20 back (that they very willingly signed up for), but I have to pay another $35 to Stripe for the privilege of having a forgetful customer who couldn't even be bothered to email me for a refund.

> I have to pay another $35 to Stripe for the privilege of having a forgetful customer who couldn't even be bothered to email me for a refund.

I've seen some businesses send a pre-billing email telling customers that they'll be charged on a certain date, so that customers have time to cancel if they want.

Cloudflare does that for domain renewals, sending out emails 30 and 60 days before.

Of course, there are also some businesses that hope that customers forget that they're subscribed, so that there's breakage.

Re: I've been waiting over a month for Anthropic to respond to my billing issue

#130

Post by ValentineC »

nubinetwork wrote: post #119
SyneRyder wrote: post #116

Earlier quoted context omitted.

It's up to the company, but since many companies don't want to keep card numbers around (and some processors don't let you see the card number anyway), they're probably more likely to block on identity. Maybe flag the IP address of the transaction for "additional screening" on all future transactions, etc.

CC numbers are also bound to get recycled eventually as cards expire and/or get replaced... even if you block a card, it might have a new owner 6 months or so later.

The number space between the first 6 digits (BIN) and the Luhn check digit is 9 digits — that's 1 billion numbers that issuers can give out before a collision happens.
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