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I was banned from Claude for scaffolding a Claude.md file?

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Re: I was banned from Claude for scaffolding a Claude.md file?

#141

Post by Hackbraten »

alistairSH wrote: post #16
tobyhinloopen wrote: post #7

So you were generating and evaluating the performance of your CLAUDE.md files? And you got banned for it?

It reads like he had a circular prompt process running, where multiple instances of Claude were solving problems, feeding results to each other, and possibly updating each other's control files?

They were trying to optimize a CLAUDE.md file which belonged to a project template. The outer Claude instance iterated on the file. To test the result, the human in the loop instantiated a new project from the template, launched an inner Claude instance along with the new project, assessed whether inner Claude worked as expected with the CLAUDE.md in the freshly generated project. They then gave the feedback back to outer Claude.

So, no circular prompt feeding at all. Just a normal iterate-test-repeat loop that happened to involve two agents.

Re: I was banned from Claude for scaffolding a Claude.md file?

#142

Post by pixl97 »

throwawaysleep wrote: post #86
areoform wrote: post #11

I recently found out that there's no such thing as Anthropic support. And that made me sad, but not for reasons that you expect. Out of all of the tech organizations, frontier labs are the one org you'd expect to be trying out cutting edge forms of support. Out of all of the different things these agents can do, surely most forms of "routine" customer support are the lowest hanging fruit? I think it's possible for An…

Eh, I can see support simply not being worth any real effort, i.e. having nobody working on it full time. I worked for a unicorn tech company where they determined that anyone with under 50,000 ARR was too unsophisticated to be worth offering support. Their emails were sent straight to the bin until they quit. The support queue was entirely for their psychological support/to buy a few months of extra revenue. It didn…

>I worked for a unicorn tech company where they determined that anyone with under 50,000 ARR was too unsophisticated to be worth offering support.

In companies where your average ARR is 500k+ and large customers are in the millions, it may not be a bad strategy.

'Good' support agents may be cheaper than programmers, but not by that much. The issues small clients have can quite often be as complicated as and eat up as much time as your larger clients depending on what the industry is.

Re: I was banned from Claude for scaffolding a Claude.md file?

#143

Post by schnebbau »

Aurornis wrote: post #65
superb_dev wrote: post #31

Earlier quoted context omitted.

The author was using instance A of Claude to update a `claude.md` while another instance B of Claude was consuming that file. When Claude B did something wrong, the author asked Claude A to update the `claude.md` so that Claude B didn’t make the same mistake again

More likely explanation: Their account was closed for some other reason, but it went into effect as they were trying this. They assumed the last thing they were doing triggered the ban.

They were probably using an unapproved harness, which are now banned.

Re: I was banned from Claude for scaffolding a Claude.md file?

#145

Post by swiftcoder »

pixl97 wrote: post #131
swiftcoder wrote: post #49

Earlier quoted context omitted.

> shows a profound gap between what people think working in customer service is like and how fucking hard it actually is Nicely fitting the pattern where everyone who is bullish on AI seems to think that everyone else's specialty is ripe for AI takeover (but not my specialty! my field is special/unique!)

As someone who does support I think the end result looks a lot different. AI, for a lot of support questions works quite well and does solve lots of problems in almost every field that needs support. The issue is this commonly removes the roadblocks from your users being cautious to doing something incredibly stupid that needs support to understand what they hell they've actually done. Kind of a Jeavons Paradox of su…

I think that's more the area I'd expect genAI to be useful (support folks using it as a tool to address specific scenarios), rather than just replacing your whole support org with a branded chatbot - which I fear is what quite a few management types are picturing, and licking their chops at the resulting cost savings...

Re: I was banned from Claude for scaffolding a Claude.md file?

#146

Post by hn_acc1 »

eightysixfour wrote: post #45
areoform wrote: post #11

I recently found out that there's no such thing as Anthropic support. And that made me sad, but not for reasons that you expect. Out of all of the tech organizations, frontier labs are the one org you'd expect to be trying out cutting edge forms of support. Out of all of the different things these agents can do, surely most forms of "routine" customer support are the lowest hanging fruit? I think it's possible for An…

> Out of all of the different things these agents can do, surely most forms of "routine" customer support are the lowest hanging fruit? I come from a world where customer support is a significant expense for operations and everyone was SO excited to implement AI for this. It doesn't work particularly well and shows a profound gap between what people think working in customer service is like and how fucking hard it ac…

>Honestly, AI is better at replacing the cost of upper-middle management and executives than it is the customer service problems.

Sure, but when the power of decision making rests with that group of people, you have to market it as "replace your engineers". Imagine engineers trying to convince management to license "AI that will replace large chunks of management"?

Re: I was banned from Claude for scaffolding a Claude.md file?

#147

Post by immibis »

properbrew wrote: post #8
lifetimerubyist wrote: post #2

bow down to our new overlords - dont' like it? banned, with no recourse - enjoy getting left behind, welcome to the future old man

I didn't even get to send 1 prompt to Claude and my "account has been disabled after an automatic review of your recent activities" back in 2024, still blocked. Even filled in the appeal form, never got anything back. Still to this day don't know why I was banned, have never been able to use any Claude stuff. It's a big reason I'm a fan of local LLMs. They'll never be SOTA level, but at least they'll keep chugging al…

[dead]

Re: I was banned from Claude for scaffolding a Claude.md file?

#148

Post by nawgz »

Aurornis wrote: post #61
cortesoft wrote: post #5

I am really confused as to what happened here. The use of ‘disabled organization’ to refer to the author made it extra confusing. I think I kind of have an idea what the author was doing, but not really.

Years ago I was involved in a service where we some times had to disable accounts for abusive behavior. I'm talking about obvious abusive behavior, akin to griefing other users. Every once in while someone would take it personally and go on a social media rampage. The one thing I learned from being on the other side of this is that if someone seems like an unreliable narrator, they probably are. They know the company…

> I'm talking about obvious abusive behavior, akin to griefing other users

Right, but we're talking about a private isolated AI account. There is no sense of social interaction, collaboration, shared spaces, shared behaviors... Nothing. How can you have such an analogue here?

Re: I was banned from Claude for scaffolding a Claude.md file?

#149

Post by sixtyj »

throwup238 wrote: post #117
bastard_op wrote: post #108

I've been doing something a lot like this, using a claude-desktop instance attached to my personal mcp server to spawn claude-code worker nodes for things, and for a month or two now it's been working great using the main desktop chat as a project manager of sorts. I even started paying for MAX plan as I've been using it effectively to write software now (I am NOT a developer). Lately it's gotten entirely flaky, wher…

Anthropic has been flying by the seat of their pants for a while now and it shows across the board. From the terminal flashing bug that’s been around for months to the lack of support to instabilities in Claude mobile and Code for the web (I get 10-20% message failure rates on the former and 5-10% on CC for web). They’re growing too fast and it’s bursting the seams of the company. If there’s ever a correction in the…

They whistleblowed themselves that Claude Cowork was coded by Claude Code… :)

Re: I was banned from Claude for scaffolding a Claude.md file?

#150

Post by tuhgdetzhh »

Bombthecat wrote: post #126
throwup238 wrote: post #117

Earlier quoted context omitted.

Anthropic has been flying by the seat of their pants for a while now and it shows across the board. From the terminal flashing bug that’s been around for months to the lack of support to instabilities in Claude mobile and Code for the web (I get 10-20% message failure rates on the former and 5-10% on CC for web). They’re growing too fast and it’s bursting the seams of the company. If there’s ever a correction in the…

Well, they vibe code almost every tool at least

Claude Code has accumulated so much technical dept (+emojis) that Claude Code can no longer code itself.
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