I dodged a bullet. I bought into the original heavy stainless steel exoskeleton concept, which they never delivered on. So they had my deposit. Then it took me a year and a half (!!) to get my deposit back from time of request, a dozen documented follow-ups on phone, email, and in-person at the stealership. Tesla’s excuse: While they were happy to take a Canadian’s money with fully refundable deposit terms, they had…
After we decided against an F-150 Lightning because it wouldn’t fit in the garage, one click of the “cancel reservation” button, and the money was back in our account within two weeks. When we were disappointed with the VW Buzz that the U. S. was getting, same deal: VW gave our money back in a few weeks.
Granted, your situation is arguably a little out-of-band if you squint really hard, but c’mon, Tesla.