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How companies use dark patterns to keep you subscribed

pudding.cool

141–150 of 191 posts

Re: How companies use dark patterns to keep you subscribed

#141

My recent story on linkedin. I subscribed for premium as I was eligible for free month. I did use one-time card as I wanted to unsubscribe before end. Of course I forgot to that. It tried to charge the card but it failed. When I tried to cancel the subscription it said I have attached invalid card. Okay I will remove card and cancel subscription. Oh, no so fast. I couldn't remove card because I had "active" subscript…

[deleted]

Re: How companies use dark patterns to keep you subscribed

#142
post #90
post #68

Earlier quoted context omitted.

Apple does this because the alternative would be devastatingly bad press. I mean, why do they permit 3 day trials that start billing at $9.99/week after that? For an app that creates ringtones? How many phone apps in the world are worth $520 per year? And BTW, that "3 day trial"? It's actually 2 days since you have to cancel at least 24 hours before the subscription renews. So it's really 33% less than they claim. If…

Honestly I wonder how much of the ludicrously priced app fees are just facilitation of money laundering.

There's a reason scammers demand to be paid in iTunes gift cards.

Re: How companies use dark patterns to keep you subscribed

#143

Earlier quoted context omitted.

A company is “forced” to use Apple for subscriptions. It’s been years since either Netflix or Spotify has even allowed in app subscriptions. I’m not going to subscribe to some unknown indy outside of the app store and guess what happens when someone changes credit cards or they expire? I’m going to update my Apple payment information. I may or may not update my other subscriptions or I may just decide it’s not worth…

If I remember correctly they are forced in the sense that neither of those apps are allowed to give you a link to go outside of the App Store? However I vaguely remember that Netflix had an exception to this, but I don't use Spotify so can't comment on that one.

Correct, you have to know how to go to their website and subscribe.

Re: How companies use dark patterns to keep you subscribed

#144
post #47

I use Spectrum for home internet and they ran a deal for a while where you could as like 15 streaming channels for $15. It wasn't a bad deal to get a few channels for live sports + local news. Eventually, they started adding in more in "fees" for the TV package than the TV package itself costs. There's no way to cancel online, so I had to call in. I have to give my name and contact information to at least 3 people an…

This is why I don't subscribe to Sirius XM even though it's built into both of my car stereos. They have no way of cancelling online and there's no way I'm playing phone tag with a company to stop them charging my credit card, I'll put it off and forget about it. Every time a Sirius XM sales person calls me I tell them the same thing. Maybe if more people made this a deal breaker for them companies would change.

I refuse to play their game of $5/mo for new subscribers then it jumps to $20/mo after the trial period. Sure, I could call and threaten to cancel and get another $5/mo period but I'd much rather just pay $10/mo and never have to play those games at all.

Re: How companies use dark patterns to keep you subscribed

#145
post #22

I disagree about the point regarding "turn off auto-renew". This actually makes way more sense to me than "cancel". When I read "cancel" I am always worried that I may lose my current access that I paid for. When I know I am simply disabling auto renew I know that I will still have the remaining access that I paid for. These companies do a lot of dark patterns, but you stressing things such as this and others really…

> I am always worried that I may lose my current access that I paid for.

That would be illegal. They must either give you the service you paid for or refund your money on a prorated basis. I have seen free trials where cancelling early ends the trial but no money had changed hands so it's acceptable.

Re: How companies use dark patterns to keep you subscribed

#147

Daydream: Sign up for $Service using the name of a near-death relative. When you want to cancel, "$Subscriber is deceased" is a pretty heavy trump card.

"We're going to need 3 certified copies of the death certificate in order to close the account. These must be original copies and will not be returned."

Re: How companies use dark patterns to keep you subscribed

#148
post #67

If your credit card provider doesn't offer "virtual credit card number services" as ammunition against these and sooo many other billing and subscription dark patterns, then you're carrying the wrong credit card product. It's the simple, comprehensive antidote to all these tales of woe (and data breaches no less.) I can't imagine doing business online without it.

Does not paying for a service remove the legal liability to owe for the service? If you credit card is bad because you cancel the virtual card, can't they keep billing you anyway, and also add bad credit card fees on top of it? It is definitely a crime to intentionally write a bad check, is it a crime to supply a virtual credit card number that you know you will invalidate in the future to prevent being billed? That…

I use it at the end of the subscription period as a means of easy cancellation. So I struggle to see that as a form of non payment. Once the service provider fails to collect the renewal fee, they cancel the subscription, effortlessly, of course.

Re: How companies use dark patterns to keep you subscribed

#149

Earlier quoted context omitted.

I could have, but I don't think I should have to massage the facts to get this fixed. I made the account. He just lost his password.

I call bullshit on this one. Apple allows a Parent / Guardian account to reset the password of a child account. I do not have to do anything. I can just go into my iCloud settings and just reset my child’s account right away. Also, Apple does not allow you to create a child account (below 13) without having a parent account attached to it. My guess is that you lied during account creation and created an adult account…

Where would you like me to paste the screen shots?

I absolutely permitted him to buy the initial subscription. I approved it. I just wanted to cancel the renewal.

Anyway, I convinced American Express and they gave me my money back so what you think doesn't matter.

Even supposing you were right and I "lied" to let him have an adult account, that should give another purported adult access to my card without my authorization? I think you have the hierarchy of evils backwards just to say something shitty on the internet.

Re: How companies use dark patterns to keep you subscribed

#150
post #22

I disagree about the point regarding "turn off auto-renew". This actually makes way more sense to me than "cancel". When I read "cancel" I am always worried that I may lose my current access that I paid for. When I know I am simply disabling auto renew I know that I will still have the remaining access that I paid for. These companies do a lot of dark patterns, but you stressing things such as this and others really…

> I am always worried that I may lose my current access that I paid for. That would be illegal. They must either give you the service you paid for or refund your money on a prorated basis. I have seen free trials where cancelling early ends the trial but no money had changed hands so it's acceptable.

That's exactly my point, this makes the dark pattern calling the action "cancel" instead of disabling auto-renew? In general when I see the word cancel on the web it typically gets rid of something instantly.
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