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Software horror show: SAP Concur

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141–150 of 184 posts

Re: Software horror show: SAP Concur

#141
post #34

I think it's a bit fashionable here at HN to lambast enterprise software (and companies). I myself find a guilty pleasure in doing so. We like to call them incompetent. But these companies do something right. If not software then in sales or marketing.

That's true. But no one is criticising their business abilities.

Re: Software horror show: SAP Concur

#142

Earlier quoted context omitted.

No, sorry to burst your bubble but the SAP UX is bad and it is proven by all the people trying to build their own front ends on top of it.

No bubble to burst, SAPs UI sucks. As does any other ERP system I saw. I never disputed that, but that is actually not the point. And all those front ends I know don't cover the core functionalities of ERP system anyway. The fact only UX, which is different from UI, was again adressed, and none of the other points I mentioned, kind of proofs my point.

The other points you mentioned weren't relevant to the UI or the UX. That's why no one's addressing them.

I get you have some knowledge here and so want to talk about it, but should do so in the knowledge that you're doing so in spite of its relevance, not because of it.

In a similar way if someone criticises the Amazon UI, coming in saying, "But no one's addressed my comments on how hard logistics and warehouse management are" would be a non sequitur.

Re: Software horror show: SAP Concur

#143

Earlier quoted context omitted.

I have a similar thing with people who think snow is white. Joseph Stalin also thought that, and he killed 50 million people!

Come again?

Sibling comment nailed it. It's just a brief analogous category error.

Someone thought SAP was bad and messed up an implementation, therefore people who think SAP is bad mess up implementations.

Someone thought snow was white and killed 50m people, therefore people who think snow is white are mass murderers.

Re: Software horror show: SAP Concur

#144
post #57
post #41

My particular annoyance is Concur "punishes" you for having the temerity to disable tracking cookies (which is a legal requirement to be the default, and they're based in Germany so there's no excuse). Every time you select this option, which is every time I do an expense, it sits there for many minutes pretending to update my preferences.

I don’t think the law on tracking cookies applies to your work tools on your work computer

If that is indeed the case, then there would be legal problems associated with that. Either you are accepting cookies as a private individual, or you are representing your company. Very few companies allow (most) employees to enter into agreements on their behalf.

Re: Software horror show: SAP Concur

#145
post #52

I don’t understand the disdain here in Hacker News for enterprise software. Every now and then this type of post would show up, decrying how terrible the user interface is or how awful looking the fonts are and how they can program the same functions in 1000 lines of code and support thousands of users. These companies have revenue in the billions. They have enabled large companies, since before many of us were born.…

What you say is true, but these companies aren't successful because their products are usable. They succeeded because of their first-mover advantage, lack of alternatives, and compliance requirements that raise the cost of competition. We don't owe them any respect when it comes to UX. I can see how it gets tiresome reading repetitive arguments, but a solid theory undergirds all the criticism: that one way to beat SA…

User experience is fleeting. I like the user experience of manual transmission cars but >80% of new drivers today would scream user experience if you gave them one. Perhaps the complaint here comes from these types of users who expect novelty to their liking.

There was a comical reference to Tesla. If you’ve only experienced the user experience headache that Tesla forces on you every time they have a major software update (at least 2x a year). The muscle memory has to adapt.

Re: Software horror show: SAP Concur

#146
post #82

Earlier quoted context omitted.

I think you have the incentives backwards here. When you use your own credit card for company expenses, you can rack up tons of personal benefits. The company would prefer you to use their card so they get those instead. A few years ago Google, for example, cracked down and started requiring company cards for expensive purchases like flights.

Credit card rewards typically represent around 1% of transactions. For a cross-country trip with a $500 flight, 3 night at a $200 hotel, 4 $25 taxi trips and 9 (average) $20 meals that works out to 1% of $1380 or $13.80. In exchange for this modest benefit you will need to keep receipts and do data entry for about 15 items. If you forget a single meal receipt or accounting disputes a single charge, you’re already in…

You can just use your personal card on the big ticket items (flight and hotel) and use the corporate card for the small ones, if you’re worried about forgetting something. And you can get 5% points for those expenses (with either airline/hotel brand loyalty cards, or something like Amex Platinum that works on any brand). If you’re traveling a lot and flying business class for work it can add up to thousands of dollars and pay for your vacations.

Re: Software horror show: SAP Concur

#147

Earlier quoted context omitted.

Come again?

Sibling comment nailed it. It's just a brief analogous category error. Someone thought SAP was bad and messed up an implementation, therefore people who think SAP is bad mess up implementations. Someone thought snow was white and killed 50m people, therefore people who think snow is white are mass murderers.

Ok, you got me. I am no match to your logic nor your argumentative skills. SAP sucks, because its UI is bad. Doubly so because the UI of an expense solution SAP acquired through a third party is bad. You win.

Now someone has to come up with something that solves all the other challenges industrial enterprises have. And tell them whatever alternative was developed is actually so much better that an ERP system change is warrented.

Re: Software horror show: SAP Concur

#148

Earlier quoted context omitted.

No bubble to burst, SAPs UI sucks. As does any other ERP system I saw. I never disputed that, but that is actually not the point. And all those front ends I know don't cover the core functionalities of ERP system anyway. The fact only UX, which is different from UI, was again adressed, and none of the other points I mentioned, kind of proofs my point.

The other points you mentioned weren't relevant to the UI or the UX. That's why no one's addressing them. I get you have some knowledge here and so want to talk about it, but should do so in the knowledge that you're doing so in spite of its relevance, not because of it. In a similar way if someone criticises the Amazon UI, coming in saying, "But no one's addressed my comments on how hard logistics and warehouse mana…

You have no idea how the UI of Amazon's internal tools, whrn it comes to Retail and Fulfillment, look like, do you?

Re: Software horror show: SAP Concur

#150
post #139

Earlier quoted context omitted.

Did you really have to add a jab at vegan food and renewable energy in there and somehow make this about politics? Where is this weird (and frankly suspicious) hostility against either of those even rationally coming from? No need to act as if "crazy HN hipster developers" (apparently your perspective) are the only ones who don't understand that there is a very good reason why SAP is still used at Apple and Google.

The funny thing is that people are easily offended these days simply by including trigger words they don't like to see in a negative context. I'd invite you and other downvoters to re-read my prose again. The focus was not on someone's personal choices but how those catchphrases are (ab)used in a context to promote something "healthy", yet the next month that company will be ready to lay off 70% of their workforce wi…

Sorry, disagree. You put these words in your original comment with intent so do not be surprised when people respond to that. This kind of behavior feels weird and suspicious and in my eyes it's telling that you immediately default to calling others out about being "offended" when offending was your intent to begin with.

Otherwise why inject politics and talk about triggering? You are doing the framing.

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