141–150 of 288 posts
I'd love to see a thorough guide on removing one's reliance on Google products/services. I much prefer Android over iOS, but the fear of Google just being able to completely shut me off on a whim keeps me up at night and is seriously tempting me to switch. I pay Google for Fi, Pixel phones, Home/Nest devices, One Storage for Photos/Gmail/Drive, YouTube Music, and probably some other stuff. My company pays Google for…
When I saw the headline, my first reaction was "You did a chargeback against a huge company from which you can't afford to be auto-unpersonned?! You crazy!" Then I skimmed TFA, and they said that a CSR for the company told them to. Maybe HN escalation will work, this time. But we should really figure out how the critical unique huge consumer tech companies can solve their due process problems, and be more consistent…
A good start, at least with Google, might be for them to give anything resembling a fuck about their non-advertising customers. My experience is that they seem to have this mindset that if you aren't paying them for advertising specifically, you're not a customer , you're a user - the product - which is true if you aren't paying them at all, but isn't even remotely the case when you're giving them money in exchange f…
Honestly, the top comment is more concerning: https://old.reddit.com/r/tifu/comments/zndbku/tifu_by_accide... Account stolen. Obvious fraudulent charges. EA refuses to make it right. Customer rightfully disputes the charges. EA closes their account locking them out of an entire catalogue of content THEY HAD PAID for. This whole “you don’t really own digital content” ruse needs to be popped. A company shouldn’t be abl…
To me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues. Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with i…
> o me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues. I don't get this, I engage human Google support for paid Google products at least a few times a month. It's not great, but definitely on par with other tech giants. Are you expecting human support for ... free services ?
Honestly, the top comment is more concerning: https://old.reddit.com/r/tifu/comments/zndbku/tifu_by_accide... Account stolen. Obvious fraudulent charges. EA refuses to make it right. Customer rightfully disputes the charges. EA closes their account locking them out of an entire catalogue of content THEY HAD PAID for. This whole “you don’t really own digital content” ruse needs to be popped. A company shouldn’t be abl…
Earlier quoted context omitted.
> Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with issues that are completely unrelated to Google's actual products and even Google would be overwhelmed. No it is entirely reasonable. Even with a d…
> They won't though, because end-users are not the customers of Google, advertisers are. You can betcha advertisers get excellent customer service. You would think so, but no. Even advertisers get bad support from Google. Even companies using Google as replacement for Microsoft stack (Gmail and Calendar instead of Outlook, etc) get bad support from Google. Even Google Cloud customers spending millions a year get bad…
Many people (including me) raised this issue internally at Google more than a decade ago now during the Google+ era. Vic Gundotra decided that not using your "real name" was a bannable offense despite the many legitimate concerns people brought up [1]. This was of course an automatic process and there were (completely predictably) false positives. This would kill your entire Google account, Gmail included. I was one…
I have not tried in a few years, but I was nearing the 10 year mark previously, and they still would not allow me to use adwords. I am not sure if it is a lifetime ban or what.
I placed an order for a Pixel Watch on Black Friday as a gift. Spent $380 or so on the watch+band. Site said it would be delivered on Nov 29-Dec 2nd (and status was updated to 'Pending Shipment'). Well, Dec 5th rolled around, still wasnt shipped. Since the status was 'pending shipment' you cannot cancel the order. I contacted google asking them to cancel my order. Two weeks later, it's still not shipped, CS rep is ba…