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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#141

Post by kurupt213 »

geoffeg wrote: post #44
HideousKojima wrote: post #35

Earlier quoted context omitted.

Apple doesn't want to do proper strain relief on their cables because it's ugly and unaesthetic. Apple has basically always prioritized form over function.

Apple wasn't always like that, just the current iteration of Apple. Back in the 80s and 90s Apple was more focused on longevity and building really great user interfaces than purity of design. Their Human Interface Guidelines were some of the best in the industry and they spent a lot of time and money on human factors research.

Apple offered upgrades from the IIe to IIGS. It was an in-store motherboard and lower case swap

Re: MacBook Air M1 screen crack for no apparent reason

#142

Post by lstamour »

mkagenius wrote: post #66

My 10 day old Macbook with M1 Pro died suddenly last week. In India we don't have Genius bars like in the States, what we have is a franchise model where in small repair shops are given the right to repair (only part to part replacement) and they probably get some commission. The guys in these shops are very afraid of Apple and its policies. Even things which normally would get fixed in Genius bars without any second…

If it's only been 10 days, can you return it? That seems extreme, yet maybe expected if something didn't quite pass QA, it might show up that early.

I can confirm that at a real Apple Store I've had genius bar folks take photos of everything also. Seems to be Apple policy these days, if they feel like it, to more easily blame the customer.

Doesn't always happen though, and sometimes it helps - e.g. I received a "repaired" watch that had new dents in it and used the photos to show that. Of course, they then said my watch was missing a tiny microphone mesh I'd never seen before and still demanded an AppleCare repair fee from me. I paid, because it wasn't much in the long run, but I'm a bit annoyed at how much Apple has changed lately.

A battery replacement took 8 days to ship back to the store (almost 14 days total) when they could have done it in-store while I waited, but the system said "no, it must be shipped in to be replaced" with no reason given.

Re: MacBook Air M1 screen crack for no apparent reason

#143

Post by scottydelta »

mkagenius wrote: post #66

My 10 day old Macbook with M1 Pro died suddenly last week. In India we don't have Genius bars like in the States, what we have is a franchise model where in small repair shops are given the right to repair (only part to part replacement) and they probably get some commission. The guys in these shops are very afraid of Apple and its policies. Even things which normally would get fixed in Genius bars without any second…

Had to deal with this recently.

My iPhone's screen stopped working suddenly right before I was due to travel.

Apple authorized service center in India said it will take 2-3 weeks to send and get it back from repair center.

I decided to take it with me on my travel and just strolled into an apple store in Dubai mall the next day. It was fixed in literally 40 minutes there.

It's surprising how Dubai with such a low population and low apple users as compared to India gets this preferential treatment.

Re: MacBook Air M1 screen crack for no apparent reason

#144

Post by samatman »

minxomat wrote: post #99
peppertree wrote: post #74

Earlier quoted context omitted.

The fracture pattern depends on the direction of impact. It's easily verifiable under a microscope. From the thread it sounds like Apple did indeed verify them with a microscope. However people are not always rational, especially when money is involved.

The thread has 50 pages and 2000 votes, so I'd guess even if that is a factor, it wouldn't account for all of them.

Maybe. Apple sold 30 million Macs last year. 2000 complaints would be 0.0067% of those.

Re: MacBook Air M1 screen crack for no apparent reason

#146

Post by kurupt213 »

freemint wrote: post #64
geoffeg wrote: post #44

Earlier quoted context omitted.

Apple wasn't always like that, just the current iteration of Apple. Back in the 80s and 90s Apple was more focused on longevity and building really great user interfaces than purity of design. Their Human Interface Guidelines were some of the best in the industry and they spent a lot of time and money on human factors research.

80s Apple computer were not speced for a long, useful life.

80s apple computers were highly upgradeable. Multiple expansion slots and 3rd party options.

It was a completely different ecosystem, but it was when Woz was making design decisions on the apple II

Re: MacBook Air M1 screen crack for no apparent reason

#147

Post by hammock »

peppertree wrote: post #16

Impact at the edge of screen created microscopic crack. Thermal change caused the crack to spread. It happens all the time with vehicle windshields.

> It happens all the time with vehicle windshields.

Easy solution for windshields which avoids full replacement is to go and have somebody inject epoxy(? some sort of agent) into the crack which will prevent it from spreading larger

Re: MacBook Air M1 screen crack for no apparent reason

#148

Post by zizee »

Earlier this year I threw my son his USB earbuds container. Not a heavy thing. I threw it in a high arc, and on its way down it glanced off the edge of his MacBook screen. It seemed like the lightest of touches, but it must have hit in just the right (or wrong) spot, and the screen ended up with a large crack, and stopped working. I was super surprised how fragile the screen was, especially given how tough iPads and iPhone seem to be. When it happened, I couldn't believe such a light glancing blow could have done it. I was definitely responsible for cracking the screen through my actions, but it did highlight to me that macbooks are not robust at all, not the high quality I had come to expect.

Re: MacBook Air M1 screen crack for no apparent reason

#150

Post by rvz »

thomas-st wrote: post #61

My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...

So after all the hype that I have heard about the Apple Silicon computers, it seems like it takes a screen crack to make it useless and issue a repair cost of almost the price of a new one.

Especially when as soon as the computer fails to boot or stops working, you have lost all data on the computer as the data cannot be recovered.

Sounds like a total scam. Glad I never bought one on launch day.

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