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Your app is not compliant with Google Play Policies: A story from hell

sylviavanos.nl

141–150 of 197 posts

Re: Your app is not compliant with Google Play Policies: A story from hell

#141

Some Google engineer probably thought they were very clever when they applied "the algorithm" to translated titles. Pretty fucking draconian some of those rules, if you ask me. In games and works of art it's not uncommon to have a title longer than 30 characters. Nevermind when you have different editions or things that are related to the main title. So how does this actually work? Why is 'Life is Strange: Before the…

The rules can be and are waived for big-time publishers.

Re: Your app is not compliant with Google Play Policies: A story from hell

#142

I have the same experience with the Google Play Store. For all the complaints people have about the Apple App Store, at least their reviewers are human and you can discuss things with them. And they block updates but don't remove the app without warning! My experience with the Google Play store: I get an email on a friday night after working hours stating that the app of my company was removed after a routine check a…

The number of times I've heard of people only getting support from Google because they know someone on the inside is quite astonishing. If I were an Google employee looking to make a few extra bucks I'd definitely start offering to help "nudge" account issues for a few extra bucks under the table.

Stuff like this does happen at the big companies, but it's also rooted out (when you're that big, you can afford to have internal security teams that investigate this stuff) and the offenders get fucked by legal (and fired, obviously). Usually quietly because of the PR damage it would otherwise cause.

Re: Your app is not compliant with Google Play Policies: A story from hell

#143
post #52

I think you were lucky they told you anything . On Quora they just say "your answer was deleted for violating Quora policies. Click here to read our policies." This sort of "tell them nothing" approach seems pervasive in the online world. Blame the lawyers. Their lawyers must caution them "Don't give any details. That just opens us up to more questions & legal actions." The fact that it's completely self-serving and…

I despise the tell them nothing approach and I think it's despicable, but that said I think there is a more legitimate reason than the lawyers. If the person is a spammer or otherwise not legit and you tell them what they did wrong, it's a lot easier to hack around the problem and beat the automated moderation and get your malware into the store. I don't think that justifies the harm it does to regular people, but it…

Could be, actually. The press sucks: a bunch of untrained people too lazy to get off their laptops and talk to people.

I don't think Quora falls into that "spammer" category, though. No one is seeking to make any serious money from it, AFAICT.

Re: Your app is not compliant with Google Play Policies: A story from hell

#144

Earlier quoted context omitted.

> I'm genuinely interested in hearing from people who believe that Apple and Google should have a monopoly on deciding what apps people can run on their phones. It’s not so much that I prefer that Apple/Google can decide what I can install on my phone, it’s that I prefer that they decide for my mother and father who click on every ‘accept’ button without reading to just get it out of the way, or my aunt who forwards…

If there was an option in the settings menu to disable this, would you be worried about your mother and father finding it and changing it from the (safe) default?

Yes.

Re: Your app is not compliant with Google Play Policies: A story from hell

#145
post #36

Earlier quoted context omitted.

What is astonishing is that despite the scale at which they operate we rarely hear about the problems. False positives seem to be ridiculously low.

It seems to me what people are complaining about isn't the false positives, its the fact that there aren't proper channels to address the issues - and your basically a hostage till someone at Google decides to take pity and talk to you.

This. Reality is going to cause false positives. While you can try to minimize them you'll never get rid of them.

The measure of a system is how they are dealt with. Note that this is not limited to Google by any means. I'm thinking of the police throwing some people in jail as terrorists because they pinged on a geiger counter. Cancer patients, not terrorists. Compare that to what happened when my wife tripped a detector in China. The officials knew it was almost certainly a false positive and were looking for why rather than playing gotcha. (However, I think they went too far in the other direction--it was due to a nuclear heart test, but they didn't even doing the simple test of seeing what the distribution of the radioactivity was.)

Re: Your app is not compliant with Google Play Policies: A story from hell

#146

I'm genuinely interested in hearing from people who believe that Apple and Google should have a monopoly on deciding what apps people can run on their phones. In case of Google's Android, one can still install third party App Stores, even they take away auto-updates and such. Apple is a much worse offender. In either case, why does anyone think that they should have a monopoly there and why is nothing being done to f…

> I'm genuinely interested in hearing from people who believe that Apple and Google should have a monopoly on deciding what apps people can run on their phones. It’s not so much that I prefer that Apple/Google can decide what I can install on my phone, it’s that I prefer that they decide for my mother and father who click on every ‘accept’ button without reading to just get it out of the way, or my aunt who forwards…

I'm not actually so sure of that.

Despite the "review" process at Google, my grandparents still managed to infect their Android devices with all kinds of malicious apps (mostly adware).

Interestingly, neither have ever installed a virus on their Windows PCs.

Re: Your app is not compliant with Google Play Policies: A story from hell

#147
post #63
post #53

Earlier quoted context omitted.

Is it really rarely? I feel like I'm hearing about it all the time. The comments in this thread reenforce this feeling. Having to make it to HN frontpage to get support from Google seems also a much too common occurrence. My assessment would be false positives are way too high and customer support is close to non-existent. And we're hearing only about a tiny fraction of the problems with the majority being stuck in c…

HM is a bubble with bias against Google. People here seem to believe that bashing this company publicly will somehow change how they operate. Interestingly enough, back in the day Google used to be a darling of HN community. I suspect folks might be disappointed to see how things turned out at the end.

> Interestingly enough, back in the day Google used to be a darling of HN community.

For example, back in the day Google search was useful. Things change, darlings go to the most hated list.

Re: Your app is not compliant with Google Play Policies: A story from hell

#148

which one is more incompetent as a service company - Amazon, Google, Facebook, or Apple? I think my ranking would be Google, Apple, Facebook, Amazon, but that is not so much decided via any sort of logical evaluation but only due to my feeling on the matter.

For all the problems Amazon has and causes I will say I've always found their support to be pretty excellent. From what I understand Amazon's foundibg philosophy is focused on just serving the customer at the cost of any other externality and that's where most of the conterversy surrounding them comes from is placing whatever is needed to please the customer above every other concern. But that means when working with…

Not everyone has the same experiences with Amazon. I guess I've had pretty good experiences with Amazon as a retail customer per se, in terms of delivery and returns, but beyond that it's an entirely different story.

I had an experience very similar to the one in this article, for example:

https://consumerist.com/2013/06/18/amazon-cancels-my-6000-or...

Re: Your app is not compliant with Google Play Policies: A story from hell

#149
post #73

Earlier quoted context omitted.

I would allow fair competition and let the user choose. You don't need a monopoly to have curated storefronts. For example, GOG is curated and if I don't like their curation, I can look at Steam or a plethora of other stores. F-Droid has its own kind of curation, which I prefer to Google's curation; it gives me a decent guarantee that I'm looking at free software, and antifeatures are usually hilighted. However, I do…

Users are consistently choosing locked down Apple ecosystem over more open Android. How are you going to explain this? You also need to realise that you’re not an average user. You’re in 0.0001% of the population when it comes to use of technology and your preferences might not reflect the average Joe. Most phones would quickly fill up with apps doing malware, phishing, spam, crypto mining and DDoS attacks.

> Users are consistently choosing locked down Apple ecosystem over more open Android. How are you going to explain this?

The choice is not only based on the app ecosystem. I started with Android phones because why pay the Apple tax? They had so many problems I eventually bought an iPhone and never looked back.

As for the "ecosystem", I'm probably an outlier but I'm so disgusted by all the IAP crap available in both "ecosystems" that my phone is basically an expensive portable chat terminal. I have almost no other apps on it.

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