I just moved to Japan, and it's fascinating that connotations (including my previous) with Japan are "High tech, futuristic, efficient" when in reality it is, "slow moving, traditional, and (frequently) inefficient." I can comment more as to why / how. This woman is not only fighting cultural norms of the _world_, but also Japan. Software engineering, in general, lags so far behind the rest of the world, save robotic…
>> I can comment more as to why / how. please, I'd like to hear your observations.
Aside from people being on time and getting food to you -- "things" (for lack of better term) move slow here. Some examples:
- It took me three weeks to get a debit card from one of the national banks here. They have a web login and send me an email every time I swipe my card; however, there's no way to check my balance online.
- At restaurants / coffee shops you'll stand in line for an exceptional amount of time. In NYC, if a line gets "out of hand" baristas / servers shorten the amount of attention they give to each customer. It's expected when you get to the counter, you know what you want. Not in Japan (or at least all the places I've visited). Many times people will get to the counter, after standing in line, and debate with their friends what to purchase. It's always great that you know the person behind the counter is giving you their full attention, but it's frustrating when you're behind 2 - 3 people who are taking their time with their purchase. It's especially ironic in a culture that is fixated on not inconveniencing others.
- Swiping a credit card is weirdly complicated. In most places in the USA / the rest of the world -- it's a 'swipe and go' sort of deal. In Japan many systems are geared more toward physical money and transit cards (Passmo / Suica). In many cases, using your bank card requires closing the transaction on the register, printing a receipt, keying this in on another machine, waiting, and signing (in some cases). The efficiency that transactions happen with in the USA is definitely something I took for granted.
- In terms of it being traditional here, I liken current Japanese culture to the US in the 1930s - 40s. A majority of people who work in Tokyo will be in suits (sometimes known as 'salary men' depending on their position), and the gestures of bowing and greeting are much like America's pre-WWII culture of tipping hats / more formal language. I've always been fascinated with more humble, traditional culture(s). I think it attributes to better humans.
Though it seems like I'm giving Japan a hard time in some ways -- it's just "different," but I wanted to highlight some of the ways that (as a foreigner) your predispositions affect your expectations of a culture. I largely attribute my own to media coverage of Japan in the U.S.
Tangent to all of this. One of my favorite things that was unexpected, but obvious once I knew about it was the Japanese concept of "monozukuri"[1]. Many things are so well crafted here, because of a cultural emphasis on producing things with quality. I also think this is a part of why things move slow here. Americans are so focused on immediacy that there's a line of books exploiting that, Sam's "Learn X in 24HRs." I respect Japan for not being the "face paced" culture SF / NYC have turned into. Tokyo feels so tame in comparison, and (for me at least) that's a good thing.
1 - http://www.japanintercultural.com/en/news/default.aspx?newsi...