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Toshiba says they made a mistake but they still cannot help me

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131–140 of 200 posts

Re: Toshiba says they made a mistake but they still cannot help me

#131
post #31

Earlier quoted context omitted.

I just want my laptop fixed. Once they fix it I would gladly remove everything. Sadly this is the only way to get their attention.

I was with you until I saw this comment. If everything you've stated is true, why not keep what you have up and just add an update to how Toshiba fixed your laptop?

You are right...I will

Re: Toshiba says they made a mistake but they still cannot help me

#133
post #113

I'm sorry to hear that you are having this problem. After buying/selling 10,000+ used laptops (every brand imaginable) over many years, I personally purchase and recommend only Toshiba laptops. Take it for what it's worth.

The sad thing is that OP's single datapoint as a David vs Goliath story will get far more attention than your experience. Even on HN, drama carries the day.

The problem is the warranty literally says, "Latin America" as one of the areas it supports and is telling the OP that they do not support said country. It isn't about their reliability, it is about the fact that they don't honor their warranty.

Re: Toshiba says they made a mistake but they still cannot help me

#134
I purchased Toshiba laptop in 2002. Within 3 months the laptop's graphics card failed. Toshiba does not repair their own laptops, rather they send it out to some 3rd party repair center. The repair center took 3 weeks to repairer the laptop. When I came back to pick it up, the laptop started but the screen turned off as soon as I picked it up from the counter. I left it with the relier center. 2 weeks later they called again. This time it worked for a day before dying again. 3rd time they took another 3 weeks to repair. After that it worked for a month and died. I gave up and got a new laptop. Since then I never purchase Toshiba. I don't care how good or bad their products are, their customer service is one of the worst.

Re: Toshiba says they made a mistake but they still cannot help me

#135

Earlier quoted context omitted.

EDIT: My apologies. It looks like I'll need to have a discussion with my friend about this.

I remember swinging by Home Depot just before a big winter storm. One of the sales guys mentioned that they didn't have any generators in stock because people would buy them, leave them in the box, and return them if they didn't lose power during the storm. Presumably, they wouldn't return the generators if they were actually used due to a power outage. I seriously doubt that Home Depot wanted their customers to do t…

My guess is that if 100 people bought generators with the intention of returning them if they didn't need them, that 100-x people actually return them, where x is probably around 10 or more... People are lazy, decide why not keep it, etc. Worse case senario you have a customer coming into your store twice.. Maybe on the return trip they buy stuff to repair damages from the storm.. If you have the inventory this isn't a big deal and probably ends up increasing revenue vs. not having them buy in the first place.

Re: Toshiba says they made a mistake but they still cannot help me

#136
After a serial number lookup, it appears that this Toshiba laptop's warranty expired in Feb. of 2013.

This is using the s/n in the image: http://bandyt.site44.com/toshiba/garantia2.jpg

Results of the s/n search: (from site: http://support.toshiba.com/warranty)

Model Name: SATELLITE C850D Product Category: Portable Model-Part Number: PSCBQU-00200F Serial Number: YC307409Q Registration Number: 827633 Purchase Date: Nov 26, 2012 Country Purchased: United States Complimentary Phone Support Through: Feb 24, 2013 Warranty: Warranty expired! +++ Warranty Expiration Date: Nov 26, 2013 Primary Service Option: Out of Warranty Service ++ http://toshibarepairservices.com

Re: Toshiba says they made a mistake but they still cannot help me

#137
post #115
post #40

I've had good luck with Dells from that point of view. I've bought 3 in the US, and two, at some point in their lifetimes, have needed some love from a technician (bad HD, and a cosmetic problem with a very new laptop that I wanted fixed because I spent quite a bit on it). Despite being very much not in the US anymore, they promptly dispatched people on site (in Innsbruck, Austria, and Padua, Italy) to fix the proble…

You got overcharged. I got a laptop from Newegg for ~$700-$800 with an i7, nVidia GPU, and Windows license. Installing Linux is easy enough, and dual booting gives you flexibility if you want/need to run apps that refuse to go in Wine. To be fair, my machine only came with 4GB of RAM and no SSD, but upgrades for those can surely be found for less than the $400-$500 price differential. And a system with no discrete GP…

> And a system with no discrete GPU is crippled if you're a gamer.

That used to be the case. Intel's caught up. Look at the ASUS UX301LA for example. It's extremely thin and light, with 8 hour battery life and a 2560x1440 screen. Those attributes together wouldn't be possible with discrete graphics, yet the Intel Iris integrated GPU that comes with its i7-4558U is more capable than a discrete Radeon Mobility of 2-3 years ago. It can run mid-level games like Diablo/Starcraft at native resolution (which is very high) and high quality easily, and probably anything released in 2014 smoothly if you just chop the resolution in half (1280x720 not being bad at all).

Re: Toshiba says they made a mistake but they still cannot help me

#138

Earlier quoted context omitted.

My last three laptops, going back to 2004 or so, have all been Toshiba. By and large I've been pleased with the quality and support on all of them. I'm typing this now on super-cheap, low-end Toshiba that I bought as an emergency replacement a year ago (I dropped my other one and busted the screen) and it has been fine. Well, as "fine" as you get when you're running Linux anyway. Almost everything "just worked" out o…

> My last three laptops, going back to 2004 or so, have all been Toshiba. My current laptop is a 2007 MacBook. Not the solid-looking Pro aluminum kind. The cheap-looking plastic kind. It still runs everyday, all day long, and gets roughly 7h of battery life (with a spare battery) when I run XCode 4 (with real-time compilation going on) all day. I can't seem to recollect PCs coming even close to that. Do they nowadays…

For what it's worth, my current laptop is a 2007 Lenovo ThinkPad T60 that still runs perfectly. I've never had any problems with it, and I only upgraded the hard drive a few years back because I wanted more space. The extended battery gets about 8 hours, no spare needed. I can even play Dota 2 on it.

Re: Toshiba says they made a mistake but they still cannot help me

#140

Earlier quoted context omitted.

My last three laptops, going back to 2004 or so, have all been Toshiba. By and large I've been pleased with the quality and support on all of them. I'm typing this now on super-cheap, low-end Toshiba that I bought as an emergency replacement a year ago (I dropped my other one and busted the screen) and it has been fine. Well, as "fine" as you get when you're running Linux anyway. Almost everything "just worked" out o…

> My last three laptops, going back to 2004 or so, have all been Toshiba. My current laptop is a 2007 MacBook. Not the solid-looking Pro aluminum kind. The cheap-looking plastic kind. It still runs everyday, all day long, and gets roughly 7h of battery life (with a spare battery) when I run XCode 4 (with real-time compilation going on) all day. I can't seem to recollect PCs coming even close to that. Do they nowadays…

Has the bit of plastic right at the front by the trackpad and opening notch for your finger to get into chipped yet?
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