131–140 of 197 posts
Earlier quoted context omitted.
> They might also decide that your product is very good and build a version of it themselves, using functions not available to you via the public API so that you cannot compete with it (Apple). Can you give an example of that?
Notification Center > Growl?
This is so tragic but basically verifies my own experiences with Google. If you are not a paying customer, they don't listen to you. Even if you do something that is more to their advantage then to yours. Maybe some paying customers who use gmailsharedtasks could direct their Google support to the thread.
It's been mentioned before that, considering the volume Google serves in all their services, it's unrealistic to expect any sort of customer service beyond the FAQ and bot variety, but I'm sure there are those who are willing to pay for an actual response. But, as one of my clients would attest, even if you're a paying customer, you may still be left hanging in the wind. I hope they don't start spreading the YouTube…
If they spent 15% of that ($2.1 bil) on support, with say a mix of 2/3 low pay ($100k/yr cost) and 1/3 high pay ($150k/yr cost) people... they could hire 18,000 additional support staff and still show a great profit.
That works out to 30 mil support hours assuming 1680 hrs/yr (35 hrs * 48 weeks) actually spent on support. They could probably hire twice that many people by hiring some people in less expensive areas.
To sum up, Google puts making a more money ahead of better support. It's their right to do so, but it not "unrealistic" for them to provide much better support.
Google are terrible at developer support, but I think it is fair to say that they didn't foresee anybody using the Tasks API in this way, where you are proxying for all your users. Keep persisting, but as a temporary measure I would prompt your users to provide you with their own API key. Lots of apps do this (such as CMS plugins). You can give them a link to the API portal and explain in 2-3 points how to generate a…
> Google are terrible at support. FTFY
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Have you tried Instamojo?
My next step is to use Instamojo, I think it can help me.
> 5. When do I get paid. .... For offers selling in INR, the amount would be remitted to your Indian bank account if it has crossed minimum payment threshold of ₹500. For offers selling in USD, the amount would be remitted to your Paypal account
Since most of your customers will be paying in USD (I guess),, Instamojo will anyway be paying as per above to your Paypal account. So, IMO, you should sort out Paypal account. (Or talk to Instamojo if they have this option to directly convert USD payments to INR and remit them to your bank account.)
Anuaitt: 1.) You are clearly young and do not know: if there is something on the internet you do not like, go make it yourself. What obligation does Google have to do something for you? None! They are providing mostly free services, but if you don't like it (or the support), go make your own and quit bothering people (and Google). 2.) You have no relation to the GMail Web Application, yet you specify: "Founder GmailS…
1) Why make it again if there is a platform already existing ? why not bother them : please check this link http://productforums.google.com/forum/#!topic/calendar/vdFSJ...
2) Yes, I know it is my fault
3) I would rather chose not to comment on this.
4) Why create my own API ? If someone as good as Google has already build it ? I know how to code and have built this app within 3 months.
and yes I am a young developer and I know what business is. I know about code re-usability and providing a great user experience.
Regarding building of my own API, I could have done that but I always wanted to make Gmail Tasks better, because I have been using it from past two-years.
Learn to praise the people instead of finding negative aspects.
If anyone in Google is reading this please don't mistake me, I know Google is a innovative company and through this post I don't want to give any negative impression about Google. I want Gmail Tasks to be world recognized and people to use it more frequently. I see that there are very less standalone apps developed for Tasks, this is a small effort by me to make Google Tasks better and more usable. If you find value…
Earlier quoted context omitted.
It's been mentioned before that, considering the volume Google serves in all their services, it's unrealistic to expect any sort of customer service beyond the FAQ and bot variety, but I'm sure there are those who are willing to pay for an actual response. But, as one of my clients would attest, even if you're a paying customer, you may still be left hanging in the wind. I hope they don't start spreading the YouTube…
Google is on track to see a $14 bil pre-tax profit for 2013. If they spent 15% of that ($2.1 bil) on support, with say a mix of 2/3 low pay ($100k/yr cost) and 1/3 high pay ($150k/yr cost) people... they could hire 18,000 additional support staff and still show a great profit. That works out to 30 mil support hours assuming 1680 hrs/yr (35 hrs * 48 weeks) actually spent on support. They could probably hire twice that…
I'm not disputing that they could improve their support, just the price tag and scale that you have placed on it.
The problems with Google start at the very basics of communication, with their policy of providing just one email adress (and nothing else) where you may or may not get an answer, effectively handling incoming requests more like petitions than providing real communication. This is in constrast to many other big companies where you get at least some reply (although it's often canned and not very helpful, but still mor…
Google can do what they want. If you want to do better, than do it. Complaining won't help you.
If you build something on someone else's API, you can get fucked in a million ways. They might shut down the API (Google Reader), take away the functionality you relied on (Google Calendar), limit it (Twitter) or deprecate the version you're using, forcing you to do development work to keep working at the worst possible time for you (IOS). They might also decide that your product is very good and build a version of i…
Because you pay for S3, AMZN has many incentives to make it reliable and keep it going.
A free API might look like a giveaway, but it is ALWAYS a chance to take.
