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TPF as far as I can tell has never caused an issue with downtime. When delta had their big outage deltamatic/deltaterm was still chugging along, but no one could log into it because all the windows machines were down.
Alaska Airlines' statement on IT outage
131–140 of 150 posts
Re: Alaska Airlines' statement on IT outage
#132Earlier quoted context omitted.
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Just by forcing to compensate passengers accordingly they would start to care more. What is the lost productivity for having so many people waiting on airports? But that is consumer protection regulation and it is not going to happen in America in a few years
Bad news if you're American, then:
https://www.reuters.com/legal/government/us-drops-biden-plan...
Re: Alaska Airlines' statement on IT outage
#133[dead]
For Alaska, that is not accurate. They did a complete migration off any on premise data center around 2023 for Sabre* there are on prem DC for other things but not for GDS. Hawaiian uses Amadeus, so also not any intergration issue. What happens and why Alaska usually has the most issues in October is it's PIP season, some people got culled. Also some new hires too. This specific ITS though pushed through a change wit…
I enjoyed running around the Amdahl machines in the RAD building when I was a kid.
Re: Alaska Airlines' statement on IT outage
#134Earlier quoted context omitted.
NEB in Finland is Traficom, but they don't handle individual complaints. Those handled by Consumer Advisory Services and European Consumer Center & these are residence based as far as I understand (I'm Finnish citizen but I don't live in EU). The only alternative to court is Consumer Disputes Board but their resolutions are just recommendations & Finnair has a long history of ignoring them so spending 2-3 years there…
In my case, I filed a complaint with Iceland air regulatory authority, even though I lived in canada at a time, and when I told Icelandair I had done that, they suddenly became very proactive.
There are also firms that handle all of this for you for a % (in the region of 20%). They validate the claim and threaten ti take the airline to court if they don’t pay out.
I generally go direct to the airline these days but if I get pushback beyond what I’m willing to deal with myself, I’ll use one of those services.
Re: Alaska Airlines' statement on IT outage
#135I was affected by the outage yesterday, and my flight to Seattle was delayed by over 6 hours, arriving in Seattle at 3am today. What made the delay much worse is the lack of clear communication and updates throughout the delay. As a consolation, the passengers got a 1-day redeemable $12 meal credit at the airport enough for a bag of chips and a small chocolate bar, which lightened the situation as it put into perspec…
> which lightened the situation as it put into perspective how ridiculous the prices are at the airport.
Stop giving that kind of shit a pass by making "light" of it, what the hell
We're literally living a dystopia
Re: Alaska Airlines' statement on IT outage
#136Earlier quoted context omitted.
I'm not sure why the swapsies plan is unreasonable? I show up for a flight to Mordor scheduled departure at 8 am, you for a scheduled departure at 9:30 am. The plane scheduled for the 8 am departure is unavailable (for whatever reason) and there's a plane that can board for a 9:30 departure... Shouldn't I get preference since my flight was scheduled to leave earlier? When the other plane becomes available or is repla…
> I'm not sure why the swapsies plan is unreasonable? Imagine a route with 6 planes a day, 2 hours apart. The first flight of the day develops a problem that'll take 3 hours to repair. Is it better to delay one plane by 3 hours; pay 200 passengers compensation; and waste 3x200=600 person-hours? Or to delay six planes by 2 hours; pay no compensation as only 3+ hour delays get compensation; and waste 6x2x200=2400 perso…
If the first plane needs 3 hours to return to service, you delay the first group of passengers by 2 hours and the second group by one hour. There's no need to delay the rest of the day's flights when the plane is fixed.
The person hours of delay is still 2x200 + 1x200 = 600.
Re: Alaska Airlines' statement on IT outage
#137I was affected. Taking off now for a 5:30pm PT flight to Seattle. Aside from clearly not having an appropriate disaster readiness plan, communication was bad even though some information was readily available. For example, there was an inbound ground stop for KSEA for hours, but it was never announced to passengers. We were very lucky the crew was fresh, and there was no discussion of when they would time out. I happ…
Every flight I've taken in the last year has been a clusterfuck. I've spent damn near as much time in airports as I have in the air. It seriously makes me not want to fly.
If only we had ever actually been serious about reviving passenger rail, then we wouldn't have to fly.
Most intercity journeys in the US are the perfect distance for intercity or high speed rail, but the system has withered on the vine for so long.
Re: Alaska Airlines' statement on IT outage
#138I was affected by the outage yesterday, and my flight to Seattle was delayed by over 6 hours, arriving in Seattle at 3am today. What made the delay much worse is the lack of clear communication and updates throughout the delay. As a consolation, the passengers got a 1-day redeemable $12 meal credit at the airport enough for a bag of chips and a small chocolate bar, which lightened the situation as it put into perspec…
I had a similar delay and was given $24, which was enough for an entrée at an airport restaurant.
Re: Alaska Airlines' statement on IT outage
#139I was affected by the outage yesterday, and my flight to Seattle was delayed by over 6 hours, arriving in Seattle at 3am today. What made the delay much worse is the lack of clear communication and updates throughout the delay. As a consolation, the passengers got a 1-day redeemable $12 meal credit at the airport enough for a bag of chips and a small chocolate bar, which lightened the situation as it put into perspec…
> which lightened the situation as it put into perspective how ridiculous the prices are at the airport. Stop giving that kind of shit a pass by making "light" of it, what the hell We're literally living a dystopia
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Re: Alaska Airlines' statement on IT outage
#140The increasing incompetence and rapid decline into an illiterate, superstitious, tribalistic dark age almost makes me believe that we could have actually have been capable of going to the moon a few generations ago.