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Stripe is wrongly suspending accounts

news.ycombinator.com

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Re: Stripe is wrongly suspending accounts

#131

Post by web3isgoing »

websap wrote: post #123
web3isgoing wrote: post #94

Earlier quoted context omitted.

Venmo[1] does not have reversibility. Cash does not have reversibility. If users really wanted credit card functionality at the expense of its costs, you could build that as a layer on top, without forcing everybody in the system to use it. And consider, most disputes is not just about the quality of a product. That is handled with regular refunds. Credit card disputes are a lot of times because of fraud or card skim…

We already have that system - debit cards, cash, venmo, apple pay, etc. What does crypto solve other than anonymization of payments?

Open source, public and permissionless infrastructure for the web. Very different than Venmo which is owned by PayPal and limited to USA, and not programmable, no interop.

about the OP’s thread: centralized services like PayPal, Venmo and Stripe can close your account. Nobody can close your private key, even if you are on a L2 for fast payments you can use the escape hatch to withdraw without possibility of censorship.

Re: Stripe is wrongly suspending accounts

#132

Post by simfree »

whiplash451 wrote: post #130
dang wrote: post #115

Earlier quoted context omitted.

Yes - more often, in fact. Here are a few of the recent ones: Stripe account suffered a card test - https://news.ycombinator.com/item?id=33688298 - Nov 2022 (33 comments) Ask HN: Stripe holding funds for 120 days for no reason - https://news.ycombinator.com/item?id=33299222 - Oct 2022 (114 comments) Don’t use Stripe. I am trying to save you from my mistake - https://news.ycombinator.com/item?id=33254485 - Oct 2022 (2…

Indeed. With the nice addition that now the posts are biased towards small companies that still have not figured out that going single-vendor for online payment is a terrible idea.

Stripe needs to implement real customer support.

When it comes to Stripe, what choice do small businesses have? Tokenized Payment details are not portable, I can't take a saved debit or credit card in Stripe and slide it over to a First Data or Tsys account at whim.

I'm fine with integrating another API (hell, InvoiceNinja already supports most payment gateways), but changing processors when you rely on stored payment details is extremely risky business.

Stripe charges a premium transaction fee for being a no barrier to entry processor, but when they decide to underwrite your account and fail to do so, you end up SOL with a locked account.

Re: Stripe is wrongly suspending accounts

#133

Post by Klonoar »

m0llusk wrote: post #2

You should research this more. Stripe is not a good product because this problem is widespread.

Stripe is a fine product; the loudest complaints just rise to the top.

They have an incredible number of customers just going about their business and not experiencing issues like what’s in this thread.

Re: Stripe is wrongly suspending accounts

#134

Post by wernercd »

JokerDan wrote: post #111
wernercd wrote: post #96

Earlier quoted context omitted.

Any company that doesn't take steps that basically amount to insurance - and insurance is "just in case shit happens" - deserves the pain when the unthinkable happens. With backups - onsite, offsite, security, code reviews, pen testing, separate environments for testing, etc... all things that take time and aren't "light lifts". If you skip and don't cover your bases? You're going to fall and you'll deserve the broke…

This is a terrible attitude to have, some startups are cobbled together by 1 or 2 people and get off the ground, yet you are expecting them to have a team of at least 12 and additional retainer resource of lawyers and similar otherwise "they deserve to fail"? In the real world, many businesses aren't created in the Silicon Valley by established founders and friends with VC funds, who can afford the time and cost to h…

Whether you're 1 person or 10,000... if you skimp? you're going to get bit where your weakest.

I didn't say "they deserve to fail"... I said karma will happen. Deserve or not? If you don't have "insurance" then you'll pay eventually.

If you don't have backups? Good luck when the Cyrpo Locker hits. if you don't have redundant hard drives? Good luck when the click of doom hits you.

If you only have one payment processor who is known to randomly lock accounts without recourse? Then it's a matter of time until it happens to you.

I do get that shortcuts have to be made when starting... but those short cuts don't sidestep reality.

Re: Stripe is wrongly suspending accounts

#135

Post by leobg »

Had a similar thing happening. Never any problems. Then account disabled.

I thought, well this is Stripe, they’re awesome. I’ll email them. They’ll help.

Well, big surprise. Customer support was just bots and boilerplate answers, after weeks of waiting.

Mentioned my issue in passing on a thread here (I resent having to make a fuss on social media just to get some special attention). I was told to contact one of their people directly. I did that a few months ago. And he actually did email me back. But then he first forgot about my case for another two weeks. And then he said he would look into it immediately, but all I got is a bunch of automated emails asking me to validate my email address and things kind that. I did all of that, but it changed nothing. And my account is still suspended.

I will continue to use Stripe for MVPs and such. But I now consider it a toy solution that can’t be trusted for running a business.

Stripe cut off my revenue and deactivated customer facing payment pages. They did so without giving me prior notice, and I haven’t found a single person to talk to who would know what is going on in almost half a year now.

They’re putting their customers in serious risk of financial losses and potential insolvency. And they do not care, do not help and do not even explain.

That is the inverse of customer obsession. I wonder if the Collison brothers have lost interest in running their business like Bezos did with Amazon a few years ago.

Re: Stripe is wrongly suspending accounts

#136

Post by SturgeonsLaw »

leobg wrote: post #135

Had a similar thing happening. Never any problems. Then account disabled. I thought, well this is Stripe, they’re awesome. I’ll email them. They’ll help. Well, big surprise. Customer support was just bots and boilerplate answers, after weeks of waiting. Mentioned my issue in passing on a thread here (I resent having to make a fuss on social media just to get some special attention). I was told to contact one of their…

> I will continue to use Stripe for MVPs and such

Can I ask why? Wouldn't inertia see to it that it stays in place in some circumstances? I'd be moving to something else at every stage if it were me

Re: Stripe is wrongly suspending accounts

#137

Post by greenyoda »

elorant wrote: post #119
danpalmer wrote: post #61

Earlier quoted context omitted.

Or rather, get a contract with your cloud provider and payment processor that clearly lays out the terms under which they will and won't suspend you. My previous company had a business contract with GCP and so wouldn't be cut off for, for example, a dodgy employee account tied to the business in some way. It's amazing how many people put their email and credit card in a form, pay sticker price for a service, and have…

So how do you get Stripe to send you a signed contract?

Presumably, you'd have to start by talking to their sales people. There's a button near the bottom of their home page that leads to a sales contact form: https://stripe.com/contact/sales

Re: Stripe is wrongly suspending accounts

#138

Post by slotrans »

c0brac0bra wrote: post #47
theturtletalks wrote: post #9

I'm sorry you're going through this. I'm sure someone from Stripe will pop-in here and help out. If they do not, you have other payment providers: - Paddle - Mollie - Paypal Many upstart small businesses will face false fraud inquiries, but you have to roll with the punches and move to a new processor if Stripe is not responsive.

How does HN feel about Braintree?

Other than being owned by Paypal, it's fine. The APIs work and are well-documented. A company I worked for used them for ~7 years and never had any significant problems that I recall.

Re: Stripe is wrongly suspending accounts

#139

Post by marcosdumay »

searchableguy wrote: post #101
marcosdumay wrote: post #53

Earlier quoted context omitted.

We only need some way to integrate those.

In India, you can pick any payment gateway for UPI. They are easily replaceable. No payment gateway in India charges for UPI transaction too. So if similar payment system is incorporated in US, I won't expect stripe to be able to charge for it. The only major functionality these payment gateway provide is checking if transaction went through. They are wrappers on top of bank APIs such as federal bank. Anyone can gene…

You can't transfer money from the India system to somebody using the EU or Brazil one.

Re: Stripe is wrongly suspending accounts

#140

Post by [deleted] »

marcosdumay wrote: post #139
searchableguy wrote: post #101

Earlier quoted context omitted.

In India, you can pick any payment gateway for UPI. They are easily replaceable. No payment gateway in India charges for UPI transaction too. So if similar payment system is incorporated in US, I won't expect stripe to be able to charge for it. The only major functionality these payment gateway provide is checking if transaction went through. They are wrappers on top of bank APIs such as federal bank. Anyone can gene…

You can't transfer money from the India system to somebody using the EU or Brazil one.

[deleted]
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