TIL that gandi was bought by a private equity firm around a year ago.[0] This may explain some things...
[0] https://news.gandi.net/en/2019/02/futureofgandi-the-adventur...
Gandi loses data, customers told to use their own backups
131–140 of 389 posts
Re: Gandi loses data, customers told to use their own backups
#132Earlier quoted context omitted.
You might want to read the Wikipedia definition, because you're technically mistaken. https://en.m.wikipedia.org/wiki/Backup
That's a long article; please quote the part you're referring to so we're all looking at the same text. > a backup, or data backup is a copy of computer data taken and stored elsewhere so that it may be used to restore the original after a data loss event Since a "replica" is a copy, that seems technically correct.
all fruits are apples because apples are fruit, right?
Re: Gandi loses data, customers told to use their own backups
#133The key question is, did Gandi offer and explicit backup service for your data on their plans? I just had a look and I don't see this being offered. As a former hosting engineer, at the risk of pissing on everyone's outrage parade, but unless an explicit guarantee of a backup is included in your plan's contract, or you can pay for backups as a bolt-on, then if you've lost data it's your fault for not planning for thi…
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Re: Gandi loses data, customers told to use their own backups
#134I have some domains here, mostly secondary domains to not have all my eggs in my namecheap basket (e.g. if anything happens to namecheap or my namecheap account).
Will likely transfer those to elsewhere after this. Probably Name.com, I guess.
Re: Gandi loses data, customers told to use their own backups
#135Dear customer, This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg. Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit. We…
> This type of incident is extremely rare in the web hosting industry. Why would they include that sentence? Are they trying to imply it is rare for them because it is rare for the industry? Are they saying they are not as good as the industry, so customers should move to other providers? Or are they trying to show they apply the same inattention to their customer communication as they apply to their data backup/reco…
> Why would they include that sentence?
They're a French company; it may be a non-native speaker not catching the implication.
It's also possibly an editing error, e.g. they started writing something like, "these types of incidents are extremely rare and when they happen etc" and most of it was dropped without considering how that changed the implication.
Re: Gandi loses data, customers told to use their own backups
#136All my domains are registered through Gandi. What good registrars would you suggest? I'd like to move them out.
Re: Gandi loses data, customers told to use their own backups
#137Earlier quoted context omitted.
There's at least two of them going out of their way to be snide and snarky there - Julie and Stephan.
Stephan is the damn CEO of Gandi! Unbelievable.
Is is what happens when a CEO thinks everyone else is just under him/her, including their own clients.
They start thinking they are beyond the normal people and that everything is a joke.
Re: Gandi loses data, customers told to use their own backups
#138Whoops, so long with the "no bullshit" policy. I stopped using them a while ago but for a different reason. I used to use their website to check availability/whois for domains that I was interested in buying. If it was available I didn't buy it at the time but until I finished the website/app whatever I was going to put there, this took me a few months obviously. It happened to me that when I was finally ready the do…
Domain registrars giving away domains to squatters when people search for them is a time honored practice. The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster.
>The advice I've seen is to not search for the domain first, just register it outright from the start. The domain registration business is run with all of the integrity and customer focus of TicketMaster.
What if you don't want to cough up $10-$20 on a whim? Would doing a whois (using the NIC's whois site) suffice?
Re: Gandi loses data, customers told to use their own backups
#139Dear customer, This mail is a follow-up to the previous email we sent (on January 8th, 2020) on this topic. As a reminder, yesterday, we experienced an incident on a storage unit at our LU-BI1 datacenter, located in Luxembourg. Despite the replication systems in place, and the combined efforts of our technical teams throughout the night, we were unable to reover the data that was lost on the impacted storage unit. We…
> This type of incident is extremely rare in the web hosting industry. Why would they include that sentence? Are they trying to imply it is rare for them because it is rare for the industry? Are they saying they are not as good as the industry, so customers should move to other providers? Or are they trying to show they apply the same inattention to their customer communication as they apply to their data backup/reco…
If you're not paying for backups... what archive?
Re: Gandi loses data, customers told to use their own backups
#140There s an upside to knowing your data is not backed up somewhere, and that when you delete them they 're really lost. They should offer that as privacy-conscious hosting.