Earlier quoted context omitted.
Please have a look at Tesla's revenue growth. It is a pretty clear hockey stick graph. See in this article: https://cleantechnica.com/2019/03/24/teslas-incredible-growt... The problems with customer service and production quality are to be expected if you scale at the speed that they currently do.
If you take a look at their quarterly production numbers, things don't look so rosy- they jumped from ~25000/quarter in Q4 2017 to 80k/quarter in 2018, but have not really moved the needle that much since then- this past quarter was 96k (96,155 if you want to get pedantic). Its fine growth for sure, but certainly not in a hockey stick matter- it makes me wonder where the disconnect is- how and when are they booking t…
Their other issues are a combination of scale and fundamental business issues with selling cars. Other manufacturers have profitable dealer networks selling their cars. Tesla has a money losing sales and service network. Some of this is due to their relatively small scale, but some of the problems are deeper than that, unfortunately.