As a junior software engineer, I worked at a large UK bank. Senior management routinely seem baffled that they could announce redundancies or hiring freezes, yet technology costs would continue to rise. One pattern I saw repeatedly was a contractor being let go, only to return via a large outsourcing provider. The provider must have added a substantial markup despite supplying the same engineer back to the same team,…
when i worked for an australian bank, one co-worker in a nearby team had been working on the the banks systems as a sysadmin for over a decade. the bank would go through cycles of "we need to reduce our headcount and outsource everything" and then 4 years later "we need to reduce spend on contractors and retain more knowledge and expertise in house". he'd survived multiple waves of it, switching back and forth betwee…
Early on I used to try to explain that things don't work as advertised. There are a lot of advantages but you need a human reviewing and directing.
These days I don't even bother. Call it being desensitized to the bullshit, but I'm waiting for some fancy AI agent to take out stuff in a way that no one can do anything. Past that I don't see a way for C suite to wake up.