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Motorola effectively bricked its entire line of WiFi routers without explanation

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Re: Motorola effectively bricked its entire line of WiFi routers without explanation

#121
post #56
post #6

And this is why "mandatory app to configure" is an instant dealbreaker for me for any piece of hardware. Don't buy crap like this. Force companies to be better.

When buying fridge, washing machine, oven etc, when I moved, I told the sales person, I like quality, am not price sensitive, but any device that requires an app or has a camera/mic built in is out of question. Some didn't know how to handle that, being used to sell it as a "good thing".

I said that about cars on here and got called all kinds of an idiot for not wanting electrically-operated door handles, an always-on phone connection, and screens bigger than the telly in my living room.

Re: Motorola effectively bricked its entire line of WiFi routers without explanation

#122
post #72
post #56

Earlier quoted context omitted.

When buying fridge, washing machine, oven etc, when I moved, I told the sales person, I like quality, am not price sensitive, but any device that requires an app or has a camera/mic built in is out of question. Some didn't know how to handle that, being used to sell it as a "good thing".

XFinity (Comcast) recently sent my parents a new router, and AFAICT there was no way to configure it from a LAN computer. It required a damn proprietary phone app, which I assume was bouncing commands through the internet.

Same but in my parents case it was even worse -- there is a web portal but it's locked unless you use the app to unlock it. Tried contacting support and they could do nothing. Completely arbitrary requirement. Ended up buying a replacement on Amazon.

Re: Motorola effectively bricked its entire line of WiFi routers without explanation

#123
post #80
post #13

Earlier quoted context omitted.

There is no singular Motorola. The company has been spinning off different parts of itself for quite a long time. In 2011/2012, it was divided into different parts. The biggest were Motorola Solutions (mostly focused 2-way radios and related communications infrastructure; stuff commonly used by public safety entities) and Motorola Mobility (mostly cell phones and related stuff). Google bought Motorola Mobility. It ha…

Ah yes, just like that time Kodak licensed their name out to make checks ... air purifiers? (Bonus points: their brand licensee on most of that crap is now out of business.) https://www.kodak.com/en/consumer/page/support/ (Or Memorex electric scooters. That's also an 'okay then...' license...)

Sorta. It's both different and harder to track than that.

Kodak is in bad shape. They were exquisitely focused on cradle-to-grave film products: Ideally, a person used Kodak cameras that were loaded with Kodak film that was processed with Kodak chemicals on Kodak machines before being printed on Kodak paper using more Kodak machines and chemicals, and all of this but the picture-taking happened within Kodak facilities.

They had their finger on this market for a very long time. But ship that once delivered their bread and butter has sank, and nobody is going to build a new one (not for Kodak, nor for anyone else -- some folks still shoot on film and will continue to do so for as long as it is possible, but it's never "coming back").

Meanwhile, Motorola Solutions (stock ticker MSI) is alive and well. They're still based in Illinois, and they're still doing good work in the 2-way radio space and -- most importantly -- selling radios and back-end gear. They're not in the consumer products game anymore, but it's perfectly OK to make money selling expensive stuff to businesses and governments. (That's a pretty common position; it just happens to be one that isn't particularly visible.)

The situation with Motorola-branded routers is closer to that of General Electric, I suppose: GE licensed/sold their consumer-goods division a long time ago; the GE-branded products on the shelf at the store are, at present, products of Haier. But portions of the old GE still produce things like jet engines and power-generation turbines -- big, expensive stuff for solving big, expensive problems.

Re: Motorola effectively bricked its entire line of WiFi routers without explanation

#124

Earlier quoted context omitted.

There is a dishwasher from Bosch, that misses some features if you are not using the App - cost-cutting measures. Jeff Geerling made a video about that: https://youtu.be/5M_hmwBBPnc

Sad. I will check the next time before buying a Bosch product. Though my main point is, that it is not hard to find products that work fine without an app. E.g. I just checked the Bosch site and could find many models that support delayed start, etc. with on-device buttons. In fact, the one that I picked somewhat randomly, the primary feature the app adds is that you can start the dishwasher remotely, which is the on…

It's hard to figure out if a device will work to spec offline.

For instance, our home HVAC shipped with blatant firmware bugs that eat blower fans, lock up compressors, etc, but take a few years to do it and access to the hidden service menu to diagnose.

Eventually, I broke down and put it online to get the firmware update (after a $500-1000 fix "in warranty").

(It's a Bryant.)

Re: Motorola effectively bricked its entire line of WiFi routers without explanation

#125

the Motorola MotoSync+ app is required to set up all new compatible WiFi routers released by Motorola AFAIK, more Motorola routers are installed by cable ISPs than anywhere else. Many or most have WiFi. I can't imagine cable installers are futzing with a phone app.

You'd be surprised, at work we recently had a contractor install a new office network (growing startup upgrading from the home grade units we had before), they recommended HP Aruba Instant On, and the guy did all the setup on his phone with their app. Now that it's my network to manage, I have to say that while it's a huge upgrade from the TP-Link Deco units we had before, the cloud management just makes it worse. Th…

You may be more right (and me more wrong) than you know. Another comment said their parent's ISP-provided router requires a phone to config.

ref:https://news.ycombinator.com/item?id=48425611#48432024

Re: Motorola effectively bricked its entire line of WiFi routers without explanation

#127
post #102

Earlier quoted context omitted.

because apps can't use their own protocol:// and use QR codes within their native apps? sorry but this comment doesn't seem to make sense

The point he's making is that a QR-based flow that doesn't require downloading and installing an app, and instead uses the already-installed web browser, is even lower friction and can be used by ordinary folks just as well, if not better, thanks to having fewer friction points. Requiring an installed proprietary app to manage a physical device that would otherwise be manageable via a web interface is not a net impro…

On one hand: A thing that requires an app for setup does not necessarily require a login to some new party's outside service; it often gets shaped that way, but it does not need to be that way.

On the other hand: A thing that requires a web browser for setup does not necessarily allow strictly-local configuration; it often gets shaped that way, but it does not have to be that way.

There's no rule or law that says that these things have to be one way or another. It's a moot distinction.

> Hard requiring app setup for a router is a play to sell usage and location data,

Speaking of moot points: It's a router. And by "router," I mean: It's a whole-ass black-box computer with some Ethernet ports, a collection of radios, and an Internet connection. If/when companies decide to be in the business of selling usage and location data, they don't need an app to do that. They can just package it up and send it forth. (Location? From wifi? Yeah, that's been a solved problem for a long time now. It was first demonstrated to me in 2008 with the OG iPod Touch, which lacked both GPS and Bluetooth, but did an amazingly-good job of delivering the beholder's location using a combination of observed wifi signals and a central database.)

---

Moving on:

I guess we can talk about things like web browsers, IP addresses, QR codes, and SSIDs, and setting up routers using our pocket supercomputers.

Old way: Fire up router, manually connect to its SSID (it used to be wide-open; these days, there's usually a password printed on a label instead), set it up with a browser, and then at the right points manually connect to the newly-configured SSID instead, and [optionally] manually go to the new address (if chosen) to continue configuration (if necessary). Manually remove the old factory SSID for cleanliness. (I cut my teeth on this method and I like it just fine, but I'm one of those computer people.)

QR+browser way: Fire up router. Connect to its SSID with a QR code. Connect to its web interface by scanning another QR code. Configure the thing. Connect to the new SSID manually (or perhaps invent a workflow to scan and use a QR code using only 1 pocket supercomputer). Optionally continue configuration by remembering the name/IP of the device, or maybe printing a QR code or something. Manually remove the old factory SSID for cleanliness. (Login to third-party server at some stage? Yeah, maybe. See above.)

App way: Fire up router. Download app using familiar processes (perhaps including a QR code). App temporarily connects to router's default SSID. User uses app to configure router. At the right times, the app automatically disconnects from the old SSID, adds the new SSID to the network list, and reconnects using the new address (if selected). Optionally, continue configuring the device using the app. (Login to third party server at some point? Yeah, maybe. Again, see above.)

Re: Motorola effectively bricked its entire line of WiFi routers without explanation

#128

Earlier quoted context omitted.

This is quite literally one of my two grievances against Ubiquiti at the moment: its intense requirement for mobile apps for initial setup. Stop mandating apps that will eventually break or cease being supported. Give us an OOBE that can be run independent of some mobile app.

I don’t think I’ve ever _needed_ to use the Unifi mobile app. When I connect something to my network, it shows up in the Unifi controller web app ready to adopt.

Same. I have used the controller as a container. Take a backup of the configuration and you don't even need to keep it running. I returned to a network after two years, fired up a controller, imported the config backup and g2g

Re: Motorola effectively bricked its entire line of WiFi routers without explanation

#129
According to Google Play reviews for the MotoSync+ app, this issue is

   due to server license expiring, after the host ended operations and
   has been in play since at least May 12
A June 4th review says this:

    The latest issue is "Server Licence Expired". I have been
    unable to manage devices for months. So..I reset my router.
    I no longer have a mesh network. I have only the single
    point router and still unable to manage devices. 
    The licence verification issue continues. I found out this
    is because a 3rd party managed the Server and folded. 
    3 weeks of almost daily Chat promises to connect to a
    specialist which never materializes. 
    I left some chats open for hours.
https://play.google.com/store/apps/details?id=com.motosyncpl...

Re: Motorola effectively bricked its entire line of WiFi routers without explanation

#130

Earlier quoted context omitted.

> And this is why "mandatory app to configure" is a dealbreaker More and more IP cameras can't be set up without a phone app. TP-Link's Tapo line is really bad about it. Even some Reolink cameras can't be setup on their own. Now that high quality, affordable brands like Dahua got banned (w/o evidence), there's less pressure on the survivors to not be awful.

More and more IP cameras can't be set up without a phone app. More evidence that this isn't about cost at all, but control. Fortunately, the good old-fashioned "dumb" ones that just have a tiny web server to serve their configuration and viewing UI still exist, seemingly at both the ultra-cheap (unbranded/random brand ones from China based on a reference design, built by companies with no desire to host anything) and…

> More evidence that this isn't about cost at all, but control.

You are absolutely correct. However, in regards to a phone app there is likely to be 2ndary pressure from data brokers who firehose cash for any data their phone app collects.

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