My MacBook Pro had over 10k USD in repairs • Hacker News Board

Re: My MacBook Pro had over 10k USD in repairs

#121

Post by zucked » Wed, Aug 25, 2021, 6:41 PM UTC

etempleton wrote: post #38

tekkk wrote: post #20

Jesus, that sounds terrible! I feel lucky my own MBP 2015 has fared without much problems although I did drop it once it which caused the bottom cover's screws pop out one by one in half a year. Bottom cover replacement + replacing a swollen battery (which naturally requires replacing the keyboard) have been the only repairs I've had to do. And charger. I feel the charger wires could be a lot sturdier. But I hope I'l…

The 2015 MacBook Pro was an absolute tank for me. I recently replaced it with an M1 Air, which so far has been incredible. Dare I say the best laptop I have ever used. The keyboard is great, even better than the 2015 pro and Touch ID is great to have as well. I think Apple has learned some lessons, they fixed the keyboards, they added a physical Touch ID button, and it seems like the divisive Touch Bar is probably go…

Agreed - I've used virtually all the variants starting back with Powerbooks. I think the 2015 MBP Retina was the most durable, reliable machine I've personally used.

My only complaint is non-upgradable RAM - if it had upgradable RAM, I'd keep using mine well into the future.

Re: My MacBook Pro had over 10k USD in repairs

#122

Post by asdff » Wed, Aug 25, 2021, 6:42 PM UTC

brianwawok wrote: post #116

asdff wrote: post #69

Earlier quoted context omitted.

My macbook air died one month out of the yearlong warranty. In their troubleshooting at the apple store they managed to wipe the device and still couldn't breath life into it or figure out what happened. >$400 flat rate repair and they didn't even offer me a loaner in the mean time while the computer was mailed off. I would think apple could compete on customer service with the shade tree mechanic and their loaner ca…

They have a 14 day return on all laptops, you can pick your own loaner off the shelf.

I'll have to keep in mind the $1200 deposit for loaner computers next time I am in need of a critical repair

Re: My MacBook Pro had over 10k USD in repairs

#123

Post by wmf » Wed, Aug 25, 2021, 6:42 PM UTC

vondur wrote: post #111

coldtea wrote: post #101

Earlier quoted context omitted.

> It's absolutely ridiculous that Macs don't come with a 3 year warranty by default. Government should mandate that, as in does in other countries. But many american consumers don't believe in government rules about consumer protection, lest some of this "innovation" we've witnessed is discouraged...

I doubt everyone would want to pay the extra 20-30% more that Apple would charge to cover this.

Apple charges more like 15% for extended warranty.

Re: My MacBook Pro had over 10k USD in repairs

#124

Post by mola » Wed, Aug 25, 2021, 6:43 PM UTC

vondur wrote: post #111

coldtea wrote: post #101

Earlier quoted context omitted.

> It's absolutely ridiculous that Macs don't come with a 3 year warranty by default. Government should mandate that, as in does in other countries. But many american consumers don't believe in government rules about consumer protection, lest some of this "innovation" we've witnessed is discouraged...

I doubt everyone would want to pay the extra 20-30% more that Apple would charge to cover this.

OP seem to pay this premium indirectly anyway. So I guess people would pay that premium. Like they pay premium for mac's anyway. The regulation for warranty just means sellers need to actually provide the quality the brand induces

Re: My MacBook Pro had over 10k USD in repairs

#125

Post by tehjoker » Wed, Aug 25, 2021, 6:43 PM UTC

vondur wrote: post #111

coldtea wrote: post #101

Earlier quoted context omitted.

> It's absolutely ridiculous that Macs don't come with a 3 year warranty by default. Government should mandate that, as in does in other countries. But many american consumers don't believe in government rules about consumer protection, lest some of this "innovation" we've witnessed is discouraged...

I doubt everyone would want to pay the extra 20-30% more that Apple would charge to cover this.

Thats why apple would eat most or all of the cost without passing it on to consumers or would make more reliable laptops. The laptops are already priced at what the market would bear and apple makes huge profits.

Re: My MacBook Pro had over 10k USD in repairs

#126

Post by scns » Wed, Aug 25, 2021, 6:45 PM UTC

egypturnash wrote: post #29

Damn, and I thought I've had to take my 13" 2016 Pro in for a lot of repairs. There's a design flaw that makes it chew through batteries every 8-16 months and I just had to have a week-long involuntary vacation while they shipped it off to a repair center in another case, where the entire top half of the case got replaced for the third time. This is the most expensive Mac I've owned in like 18y of using the things, e…

Charging the battery over 80% produces more heat and degradesvits lifetime, did you ran it plugged in all the time? My phones manufacturer stops at 90 but i installed an alarm to pull the plug earlier.

Re: My MacBook Pro had over 10k USD in repairs

#127

Post by robertlf » Wed, Aug 25, 2021, 6:45 PM UTC

As long as we're having a big bitch-fest here, I'll throw in my $.02. Other than expanding batteries, my laptops have generally been trouble-free. But the problem I do have is that the older my MBP, the slower it becomes when I upgrade the OS. When I upgraded my 2015 to Big Sur last year, it essentially became unusable because it ran so slowly. It now sits in my closet. Apple should stop nagging you to upgrade the OS if your hardware wasn't built to support the newer versions. Just give us security updates and leave the rest alone. I think that would make a lot of users happy.

Re: My MacBook Pro had over 10k USD in repairs

#128

Post by [deleted] » Wed, Aug 25, 2021, 6:45 PM UTC

feifan wrote: post #86

Empirically, the 2016–2020 MacBook Pros seem to be relatively unreliable. My 2016 would frequently have wake-from-sleep problems, occasional kernel panics, and fried its logic board with a pop after about 3 years. My 2019 thermal-throttles every day, kernel panics a few times a month, and has a battery that just gives up under load. Meanwhile my 2019 Mac Pro (tower) is probably the most rock-solid reliable computer I…

[deleted]

Re: My MacBook Pro had over 10k USD in repairs

#129

Post by ehutch79 » Wed, Aug 25, 2021, 6:45 PM UTC

andrewmcwatters wrote: post #74

ehutch79 wrote: post #68

Earlier quoted context omitted.

You're right, it wasn't built for everyone. and the kind of people it WAS designed for don't even blink at $10k

Even studios have budgets. I don't care about spending $6-15k for business hardware per inventory unit, plus you're not purchasing it frequently or in mass orders. The problem I and a lot of other firms have is the value you're getting for it. It's utter garbage, and has been all over the press for years now, so it's not exactly news. When big studios and little firms alike are complaining and asking, "Who exactly is…

I'm not really disagreeing with you on the value here.

Just saying the target market is the kind of people who can just drop 10k+ and not care. 6k isn't realistically in the same price category.

Re: My MacBook Pro had over 10k USD in repairs

#130

Post by NovemberWhiskey » Wed, Aug 25, 2021, 6:45 PM UTC

reddit_clone wrote: post #106

zzt123 wrote: post #42

I have a gripe with every Macbook Pro I've owned, and I've owned 4 of them over the last 10 years. They all lag when I type. I hit a key, and it takes a while before it shows up on screen. The effect is at its worst in Safari, but it shows up most everywhere else as well. Sometimes, I'll type a few letters or even words before they start showing up. Doesn't matter if I wipe the machine and reinstall, and Apple has ne…

I have a strange lag problem too. My CapsLock key (mapped to Esc because I am a Doom Emacs User) gets really slow over days. Like in ~4 seconds to register. A reboot fixed the delay. But it degrades again. Happened twice. Thankfully, after the last reboot, it seems to be holding. Last year MBP running Big Sur.

Have you applied the 11.5.2 update? The Caps Lock slowness/beach ball issue seems to be related to the high WindowServer CPU issue and has gone away for me since I applied 11.5.2.