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Written communication is remote work super power

snir.dev

121–130 of 194 posts

Re: Written communication is remote work super power

#121
post #9

Async communication is suitable to resolve some kind of issues. But it has two drawbacks: participants need to be competent at writing and reading prose (it’s harder than it sounds) and even with the best of care your ideas can easily be misinterpreted resulting in the loss of an async cycle. For problems which are not well defined, and where a lot of decisions need to be taken, especially when they verge toward the…

I think that what it ultimately comes down to is empathy. What determines how smooth and effective a line of communication is.

Why most people tend to feel 'exhausted' when communicating synchronously online is that it's usually not very synced at all (interruptions both online and off are constant). So makes empathy more difficult to cultivate.

Async communication does seem to have more of an advantage here, as it is by definition a more thoughtful style of correspondence (writing a tutorial for example). And ironically, is a more synced style of communication, when the information passed on is actually being consumed.

I touched on this, and the ways in which async communications can be made to be even more effective in a recent post on my blog: "Why Most Programming Tutorials Are So Hard To Understand – (And A Solution To This Problem)" - https://fromtoschool.com/why-most-programming-tutorials-are-....

Re: Written communication is remote work super power

#122
Did this guy just re-invent memos?

There's a lot of history here, going back centuries. The military has put much effort into designing written communication. There's the classic 5-paragraph operations order format. There's the "bottom line up front" style, which for information rather than orders. The military makes a very strong distinction between info documents and orders.

Diplomats have some traditional formats, too.[1] Most correspondence is formal. Sometimes there's an "appreciation of the situation" attached to correspondence from a mission to its state department. That's an informally written summary of what the writer has observed and what they think is going to happen.

An amusing read is "How to Live though an Executive", which is nominally by L. Ron Hubbard, the Scientology guy, but was really written by Richard DeMille. This is from 1953. It's someone trying to invent Slack, before computers. It's done with wallboards, clips, carbon paper forms, tear-off tickets, and people called "communicators" doing the paperwork. It was never used. Too complicated pre-computer. The basic concept is a trouble ticket, with an organized system to insure that handing off the problem to someone doesn't mean it gets lost to follow-up.

[1] https://projects.iq.harvard.edu/files/hks-communications-pro...

Re: Written communication is remote work super power

#123
The problem is, most people don't have enough literacy and practicing to communicate via text. Most of them appear to be able to read and write text, but they are not. They simply recognize the few keywords and pretend they understand it.

That's why most of the people, after remote work become the norm, fallback to inefficient video chat rather than efficient text chat.

Re: Written communication is remote work super power

#124
post #41
post #26

Earlier quoted context omitted.

Recently, I was so frustrated with some folks poor reading comprehension that I was thinking about an imaginary communication system that would allow for decision making where there were some rules: - No responding from mobile devices. The poor response rate is just too high. - The reader is quizzed on the the contents of the communication before they can respond (randomly generated quizzes might be amusing). - The r…

Bullets 2 and 3 combined are actually recommended for spoken communications as well. As the listener, before responding, it's a good habit to say "This is what I understand about your proposal" and proceed to summarize and give the original speaker an opportunity to correct you. Probably over half of the communications problems I've seen at work are because people don't follow this basic practice. They respond based…

> As the listener, before responding, it's a good habit to say "This is what I understand about your proposal" and proceed to summarize and give the original speaker an opportunity to correct you.

I find a practice like this is also helpful for following up after a meeting. For meetings that warrant my taking notes, I like to type them up immediately afterwards, send them out to the other attendees, and solicit corrections or confirmations while the meeting is still fresh on everyone's mind.

It was a bit scary when I first started doing that since I'd fear that I might have misunderstood something and would be revealing my ignorance. But to the contrary, I've found that it tends to encourage others to share their notes for comparison and elicit further discussion. (If there's something I've misunderstood from a meeting, usually someone else was confused too.)

Re: Written communication is remote work super power

#125
post #9

Async communication is suitable to resolve some kind of issues. But it has two drawbacks: participants need to be competent at writing and reading prose (it’s harder than it sounds) and even with the best of care your ideas can easily be misinterpreted resulting in the loss of an async cycle. For problems which are not well defined, and where a lot of decisions need to be taken, especially when they verge toward the…

We have real time text chat for decades but most people, after remote work become the norm thanks to the COVID-19, still prefer video chat rather than the efficient text chat. It's because most people are lacking the literacy. Even though they look like understanding the text, the reality is, they simply recognize a few seemingly important keywords and pretend they understand the text as a whole.

Re: Written communication is remote work super power

#126
post #123

The problem is, most people don't have enough literacy and practicing to communicate via text. Most of them appear to be able to read and write text, but they are not. They simply recognize the few keywords and pretend they understand it. That's why most of the people, after remote work become the norm, fallback to inefficient video chat rather than efficient text chat.

It is possible to convey much more nuance through speech.

I like to think of myself as an effective writer. Nonetheless, it is incredibly difficult to express nuanced emotions through writing. This is particularly true in “professional” contexts, where an informal message may be perceived as rude. In many situations, I suspect that the same message, delivered verbally, would not even warrant a second thought.

The reality is that few people are taught to write in a manner that allows them to actually express their feelings. The fact that we even need to learn this indicates to me that speech is a far more effective way of getting our thoughts across

Re: Written communication is remote work super power

#127
post #101

Earlier quoted context omitted.

> I was thinking about an imaginary communication system that would allow for decision making where there were some rules: > [...] > - The reader has to retype the original communication themselves before they can respond.... In email (not following Outlook/conversation style) and newsgroups, people would trim the original quoted material down to what they were responding to and then type their responses inline. Whil…

Yeah, it's really unfortunate that inline replying effectively died out, replaced by top-posting. I think inline replies, while lending themselves to the selective quotation problem you mention, nevertheless force more careful consideration of the original text.

I'm not even sure selective quotation is really a problem. Selective replying happens regardless of whether they are quoting or not, but is just more explicit when they are documenting which parts they reply to.

Re: Written communication is remote work super power

#128
I am surrounded by people who love to do voice and video meetings, and I find them taxing and not very efficient. I've been hearing a lot about communication in this remote work covid world, but I've seen that turn into more of these comms that I don't want.

I need to find a way to tactfully say I prefer text...

Re: Written communication is remote work super power

#129
post #43

Real-time, spoken communication is on-site work super power. When uncertainty is high, and an intense discussion is needed, spoken word is much more efficient, from my experience. People are fundamentally better at speaking quickly and taking proper turns. This all is much slower and more cumbersome in video call, phone call, or a text chat. The perceived sequence breaks, the turn-taking protocol breaks (unless enfor…

when you have three introverts and one extrovert talking you end up with the extrovert talking and introverts listening. All the introverts have agreed by minute 2 and are itching to get to work. Meanwhile the extrovert elaborates for a further 25 minutes on some philosophies and generalisms and the introverts eyes are glazed over.

Re: Written communication is remote work super power

#130

Not everyone finds written comms as easy as everyone else. absolutely +1 to keeping records, but as a form of communication it's not terribly equal.

I have started using waccom tablet and it makes communication better especially when i work with junior dev team members.

Drawing also resolves language barriers which some people in my side of the world face.

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