Earlier quoted context omitted.
Yeah and then most Customers still have no alternative.
As a non-American, I find to hard to grasp how a country that places super high priority on access to choices and options can get stuck with just two major parties and just ONE ISP (in most places, that is).
Distance.
America has states and even counties larger than many countries. And even where there are lots of people, population density is typically less than most other nations.
Distance is a killer in last-mile applications like internet.
See also: Australia.