Live data from Hacker News

Massive Comcast Outage Hits the US

newsweek.com

81–90 of 225 posts

Re: Massive Comcast Outage Hits the US

#81

Earlier quoted context omitted.

The USPS (at least in my neighborhood) does a far better job than Amazon+OnTrac?

I prefer USPS now. I order a lot from California, and it's to me in Ohio in two business days generally. That's with Priority Mail, which is similar to UPS and FedEx Ground. Both of those are 4-5 business days.

Beyond that it's way more economical to use, in my experience.

Re: Massive Comcast Outage Hits the US

#82
Comcast's confirmed the fiber cut: https://twitter.com/comcastcares/status/1012767042158510080

> One of Comcast’s large backbone network partners had a fiber cut that we believe is also impacting other providers. It is currently affecting our business and residential internet, video and voice customers. We apologize & are working to get services restored as soon as possible

They seem to be at least starting to route around it now; I was having intermittent connectivity issues to various sites here all morning, but as of ~45 minutes ago, I'm not having any issues reaching the sites I couldn't reach earlier.

Re: Massive Comcast Outage Hits the US

#83
Heroku is currently very, very slow loading. This is the traceroute:

  traceroute dashboard.heroku.com
  traceroute to dashboard.heroku.com (151.101.2.49), 30 hops max, 60 byte packets
   1  router.home (192.168.xxx.xxx)  0.355 ms  1.103 ms  1.074 ms
   2  96.120.4.xxx (96.120.4.xxx)  9.575 ms  14.987 ms  15.859 ms
   3  ae113-rur01.d9chamblee.ga.atlanta.comcast.net (96.108.191.229)  18.802 ms  18.846 ms  18.882 ms
   4  ae-29-ar01.b0atlanta.ga.atlanta.comcast.net (162.151.88.217)  15.913 ms  15.978 ms  15.733 ms
   5  be-7725-cr02.56marietta.ga.ibone.comcast.net (68.86.93.125)  19.719 ms  19.659 ms  19.528 ms
   6  be-11486-pe03.56marietta.ga.ibone.comcast.net (68.86.85.254)  16.524 ms  17.280 ms  16.821 ms
   7  * * *
   8  * * *
   9  * * *
  10  * * *
  11  * * *
  12  * * *
  13  * * *
  14  * * *
  15  * * *
  16  * * *
  17  * * *
  18  * * *

Re: Massive Comcast Outage Hits the US

#84
post #44

> Customers were also taking to Twitter to reach out to the company about the possible outage. The company recommended that some users try checking the status center online, which would require an internet connection of some kind. Got to love you need internet to check the status of your internet :)

Yeah, because nobody has a second internet connection through their phone these days, right?

Re: Massive Comcast Outage Hits the US

#85
post #74

Well, we all know they’ll learn to do better because of this: they’ll take all that money from monthly fees and make sure to improve quality of service! Right? Nope. They’ll probably raise prices if anything, and receive no ill effects as a company for basically failing to provide what they happily accept money for. (Buried somewhere in an “update” to Terms of Service, they probably pardon themselves from exactly thi…

What’s that saying? Poor Pornhub planning on your part does not constitute an emergency on my part. Actually they do give rebates, unlike the road system. When’s the last time you got money back or a tax rebate from a massive road closure?

When's the last time you had literally only one route available to drive somewhere and it was closed?

When your ISP goes down, you can't just switch to another one on the fly. Many people can't switch to another one at all in the first place. When there's a road closure, you just go around.

Re: Massive Comcast Outage Hits the US

#86
post #83

Heroku is currently very, very slow loading. This is the traceroute: traceroute dashboard.heroku.com traceroute to dashboard.heroku.com (151.101.2.49), 30 hops max, 60 byte packets 1 router.home (192.168.xxx.xxx) 0.355 ms 1.103 ms 1.074 ms 2 96.120.4.xxx (96.120.4.xxx) 9.575 ms 14.987 ms 15.859 ms 3 ae113-rur01.d9chamblee.ga.atlanta.comcast.net (96.108.191.229) 18.802 ms 18.846 ms 18.882 ms 4 ae-29-ar01.b0atlanta.ga.…

I think this is consistent with backbone / fiber cuts. Local networks in the Atlanta area are pretty consistently okay. Other stuff is just down or slow, very slow.

Re: Massive Comcast Outage Hits the US

#87
post #46

Earlier quoted context omitted.

Of course nothing will happen. Comcast is too good at lobbying and Internet still doesn't get treated with the same legal importance as other infrastructure like road, running water or even snail mail.

For what it's worth, we let bridges crumble, communities sit without clean drinking water, and are intentionally bankrupting our postal service in the hopes of being able to privatize it. So I would say the Internet is being treated about the same.

If you're thinking of Flint, you may wish to update your reading material. It's possible your talking points could be more up to date.

Re: Massive Comcast Outage Hits the US

#88
post #83

Heroku is currently very, very slow loading. This is the traceroute: traceroute dashboard.heroku.com traceroute to dashboard.heroku.com (151.101.2.49), 30 hops max, 60 byte packets 1 router.home (192.168.xxx.xxx) 0.355 ms 1.103 ms 1.074 ms 2 96.120.4.xxx (96.120.4.xxx) 9.575 ms 14.987 ms 15.859 ms 3 ae113-rur01.d9chamblee.ga.atlanta.comcast.net (96.108.191.229) 18.802 ms 18.846 ms 18.882 ms 4 ae-29-ar01.b0atlanta.ga.…

We're also having issues routing through Telia in ATL.

Re: Massive Comcast Outage Hits the US

#89

Well, we all know they’ll learn to do better because of this: they’ll take all that money from monthly fees and make sure to improve quality of service! Right? Nope. They’ll probably raise prices if anything, and receive no ill effects as a company for basically failing to provide what they happily accept money for. (Buried somewhere in an “update” to Terms of Service, they probably pardon themselves from exactly thi…

Of course nothing will happen. Comcast is too good at lobbying and Internet still doesn't get treated with the same legal importance as other infrastructure like road, running water or even snail mail.

When a road is closed does the government pay us a fee? Do we have SLAs for roads? When a letter is lost in the mail, does the postal service refund the stamp? Your comparison is illogical.

Business internet accounts can and often do have SLAs. But, should consumers pay more for SLAs like businesses do? It’s a question of cost.

In France, I had a four hour outage on a business connection once; no refund, not lawsuits from the government. I have also had at least five or six outages that lasted 15 minutes or so. Expecting 5 nines uptime is just unrealistic unless prices rise. My gigabit Comcast connection costs me $101 per month, including taxes. In France, I paid €79 for a “business” connection that had 10mbs down and 0.8mbs up — with an 8 hour SLAS. I am getting vastly better service from a consumer Comcast connection than I did from a business Orange France connection. And France is heavily regulated. My point is to be careful what you wish for.

Re: Massive Comcast Outage Hits the US

#90

This is why it would be better to pay by bit consumed, like most do for electricity. This would encourage carriers to build more infrastructure. It would also create an economic incentive for the ever increasing number of Internet connected devices to be more conscientious of data usage. Of course, we can't have that in the oligopoly situation in the United States.

I'm not sure that makes sense - bit consumed neither reflects the value of the service to the customer, nor the unit economics of the provider. You want a service level guarantee (99.9% available, with some extra wiggle room for peak hours and degradation. With electricity, you're paying for energy generation, plus grid maintenance. With internet, you're only paying for grid maintenance.

How about bid on a variable price per bit? Just like is done with bitcoin transactions. If you are sending an important file, in an important conference call, or are receiving an important download that you don't want to wait long for, then you choose to pay more to get faster and more reliable service, but if you are streaming a youtube or doing something in the background, then you select a lower price for moderate speed & reliability.
Post reply on HN