111–119 of 119 posts
I bought my first ever share - a single share in Tesla - two weeks ago. I saw the headline and my heart sank. But if you have to deliver bad news, that is how you do it - proactively and efficiently. It answers every question a Model S owner will have whilst providing solutions to every problem. Brilliant.
The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?
Last summer a friend of my wife's was visiting from Japan. She spent a few days in Vegas, staying at the Bellagio hotel. Then she came to spend a week with us in Los Angeles. We went to eat one night, and she noticed she didn't have her sweater. "Oh, no, I left it at the hotel in Vegas" she said (in Japanese). From the parking lot at the restaurant, I called the hotel, gave my friend's name, room number, and dates of…
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That's an awful dealership and you should never buy from there again. Between my wife and I, we've owned several Mercedes, and I've never gotten a worse loaner than the car I dropped off. Also, an ML costs more than an E350 so that sounds pretty backwards.
"That's an awful dealership and you should never buy from there again." Can you make that judgement without taking selling price of the car into consideration (discounts etc.?). Raising the dealers costs requires them to make it up somewhere. Now in a perfect world perhaps giving that level of service might get more business and they would make it up on volume. Or maybe not.
This is faulty logic in these arguments. They can make it up by their shareholders buying a smaller boat.
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That's an awful dealership and you should never buy from there again. Between my wife and I, we've owned several Mercedes, and I've never gotten a worse loaner than the car I dropped off. Also, an ML costs more than an E350 so that sounds pretty backwards.
At the time (1999) the ML was pretty entry-level. You could get a C class with a four-cylinder for less. The E class started a few thousand above the six-cylinder M class. Also, at the time, Mercedes had poor product quality (a friend with a W210 E class went through 5 window regulators in 3 years) so service loaners were in high demand. Not surprising then that some differentiation was done between the customers.
Yes, Mercedes has really turned around their quality in the last few years. My wife owned a W204 C350 for 4 years that was absolutely flawless. A couple minor repairs. Now she's in an X204 that is too new to judge but so far so good.
I heard the W211 had a much improved track record from the W210 but I don't have any personal experience.
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High-end luxury car dealerships frequently offer loaner cars, often times nicer than the car that needed servicing, and some of them definitely do pick-ups.
Not just high-end, at least in the UK. All the dealers I've used from Vauxhall (ie the old Saturn in the US) through to Saab offer courtesy cars, the option for the dealer to pick the car up for service, or to give a lift from the dealer to work.
I wouldn't consider Mini to be a high end brand... and I didn't exactly have the nicest car they made. But the dealers always seemed to go out of their way to ensure that any downtime was as pleasurable as possible.
The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?
When I had a high end BMW the dealer did that on a couple of occasions.
I had a lower-end BMW model from a dealer that also sold other luxury brands (and Honda).
Whenever I needed a loaner from the service department, I got a Honda. When I had the car in for service and the service rep could see I had more than 100,000 miles on the car, I still got a Honda. When I sold the car I bought...a Toyota.
A perfect sales opportunity completely lost.
The Model S does not need to be brought to our service center by the owner. Tesla will pick up the car at a location of the owner’s convenience, provide a Model S loaner if needed, perform the work and bring the car back to the owner a few hours later. Does anybody else offer service like this?
when hyundai launched the equus, they specifically offered this feature as a selling point to people who couldn't afford a 7 series, and would other wise get a 5 series.
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They should loan out a higher end version of a Tesla to tease them with it.
They do: see http://www.teslamotors.com/blog/creating-world%E2%80%99s-bes... "Tesla is building a fleet of top of the line Model S loaners. These will not be our basic model – they will be state of the art with all the best features and options." And it's available for immediate purchase, of course. And, "customers in most markets will have the choice of taking home one of our Tesla Roadster sports cars when their ca…