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GoDaddy deletes my domains and charges me to restore them

asifali.me

111–120 of 128 posts

Re: GoDaddy deletes my domains and charges me to restore them

#113

Earlier quoted context omitted.

Well, I am not a fan of GoDaddy, and have transferred all my domains somewhere else last week, but in their defense, 30% might be a convenience fee, which is justifiable.

Computers were invented to do things like auto-renew. There is absolutely no reason to charge 30% for the "convenience" of auto-renew.

People don't (and shouldn't) charge based on what it costs them to provide a service - they can (and should) charge based on what value they deliver to a customer.

That said, I believe in building long-term value for a customer and I do that by not charging exorbitant fees, but it's a reasonable and potentially moral decision to charge people a 30% fee in return for "never having to worry about it".

Re: GoDaddy deletes my domains and charges me to restore them

#115

I'm sorry to be callous, but at this point I feel little pity for someone still buying domains through GoDaddy. It is a terrible company with terrible policies, terrible management, and a horribly misogynistic marketing team. Why are you continuing to pay them rent on your domains?

Could we be constructive and maybe name some GOOD domain registrars - so that if people read this and are on GoDaddy they could move? I've heard good things about "namecheap."

I've used netfirms for many domains. I would not say they are the best, I'd say they are slightly better than average. Reason for using them? Just few blocks away from them, in hte event of the worst case it's easy to show up physically.

Re: GoDaddy deletes my domains and charges me to restore them

#116

Earlier quoted context omitted.

FWIW Namecheap are no longer an ENom reseller, they have been an ICANN accredited registrar since 2009. (I remember when Namecheap had to come to an agreement over the domain ownership between themselves and ENom when they were moving from reseller to ICANN registrar)

An email concerning my most recent transfer to NameCheap included the following line: eNom, Inc. has received a request from [Me] on 22 Jan 2013 to become the new registrar of record. The subject was: Domain Transfer Request for [Domain] The message included links at transfer-approval.com for verifying the transfer. The whois information for namecheap.com shows NameCheap, Inc as the registrant, but eNom as the regist…

I just spoke to someone at Namecheap and it looks like they didn't resolve the agreement issue over who owns the domains as despite becoming and ICANN accredited registrar they're still operating as an eNom reseller.

I guess they don't want to end up like Registerfly (a former eNom reseller, who got ICANN accreditation - which was eventually terminated) when eNom terminated their relationship with them, eNom gave Registerfly customers the ability to instantly push their domains into an eNom account through verifying and acting on the email sent to them including a free transfer so there was no fees to the customers.

Registerfly ended up losing the majority of their customers (through that and a ton of poor business decisions etc) & Godaddy ended up buying the remaining domains in Registerfly's portfolio [1] - it didn't acquire the company as ICANN was taking legal action against Registerfly for its continued noncompliance of the court ordered injunction.

[1] http://blog.icann.org/2007/05/registerfly-update-29-may-2007...

Re: GoDaddy deletes my domains and charges me to restore them

#117

Earlier quoted context omitted.

Could we be constructive and maybe name some GOOD domain registrars - so that if people read this and are on GoDaddy they could move? I've heard good things about "namecheap."

The only registrar I will tell anybody about anymore is Gandi (gandi.net). For ~$15USD you get the domain, private registration and an SSL cert for a year. I don't like some of what Namecheap has done in the past and I've had nothing but stellar service from Gandi.

As a Namecheap customer considering a move to Gandi, I'm curious what it was that Namecheap did in the past that you don't like?

Re: GoDaddy deletes my domains and charges me to restore them

#118

This is a tangent, but are domains really considered "private property"? Are there other types of property where ownership can expire?

There seems to be some case law that suggests that domain names are at least similar to property, but I imagine that in most cases the user agreement strips most of that away in the registrar's favor.

Here's a slightly outdated article that provides a good introduction to some of the legal issues: http://www.domainhandbook.com/property.html

(IANAL)

Re: GoDaddy deletes my domains and charges me to restore them

#119
post #113

Earlier quoted context omitted.

Computers were invented to do things like auto-renew. There is absolutely no reason to charge 30% for the "convenience" of auto-renew.

People don't (and shouldn't) charge based on what it costs them to provide a service - they can (and should) charge based on what value they deliver to a customer. That said, I believe in building long-term value for a customer and I do that by not charging exorbitant fees, but it's a reasonable and potentially moral decision to charge people a 30% fee in return for "never having to worry about it".

True pricing is always somewhere between cost and value. Always charging at the high end means you are always trying to capture 100% of the value created. I think that's wrong, in that the transaction is no longer a positive-sum interaction for both participants, which undermines the basis for commerce.

Regardless, there is nothing morally justifiable about charging 30% more to do less work. The autorenew system is easier not just for the customer, but for GoDaddy.

The only reason to price like that is predatory. GoDaddy is taking advantage of various asymmetries to gouge. Which is exactly how GoDaddy does everything else, so I'm entirely unsurprised.

Re: GoDaddy deletes my domains and charges me to restore them

#120
post #98

I'm sorry to be callous, but at this point I feel little pity for someone still buying domains through GoDaddy. It is a terrible company with terrible policies, terrible management, and a horribly misogynistic marketing team. Why are you continuing to pay them rent on your domains?

Not that I disagree with your point, but GoDaddy ran a lot of tests and the ads with scantily clad women put in seemingly compromising positions or being taken advantage of returned the most money in sales. So it's not like they're just doing it for fun; it's all business. But yeah - don't use GoDaddy. (edited for clarity, I hope)

"It's all business" is the worst excuse in the world for being a shitty human being.

I would rather somebody be an honest asshole. At least if they can admit they like being misogynistic, there's a chance they might get their act together one day.

But being willing to make the world worse because it lines your pockets? And then saying, "Oh man, it's not me, it's that darned business thing making me do it"? That's a sad rationalization, a total unwillingness to take responsibility for your actions.

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