111–120 of 446 posts
> I don’t know about you, but I think that’s baloney. Proton Support had five full business days to come up with a better excuse. Please tell me, how can I have been any more explicit about opting out of Lumo emails, only to receive “Try Lumo” “From Lumo”, and be told that is not actually a Lumo email? As someone who is in support in tech (not proton) I can tell you exactly what happened. Day 1 they already knew whic…
I think we must make it clear that this is not related to AI at all, even if the product in question is AI-related. It is a very common problem with modern marketing teams, that have zero empathy for customers (even if they have one, they will never push back on whatever insane demands come from senior management). This is why any email subscription management interface now is as bloated as a dead whale. If too many…
A special dishonourable mention goes to Wal-mart. I never interacted with them in any way whatsoever, as well I wouldn't since they don't exist on my continent as far as I know, yet they still send me spam. DKIM signed and all!
I think we must make it clear that this is not related to AI at all, even if the product in question is AI-related. It is a very common problem with modern marketing teams, that have zero empathy for customers (even if they have one, they will never push back on whatever insane demands come from senior management). This is why any email subscription management interface now is as bloated as a dead whale. If too many…
I believe this is combined with something I call "asymmetry blindness". They may say "but we send an single e-mail per month, this can't be bad". We the users get a barrage of e-mails everyday because every marketing team is thinking we only get their mail, and it makes our lonely and cold mailbox merrier. No, users are in constant "Tsunami warning!" mode and these teams are not helping.
Here we are! Day after day, I realize that even smaller tech companies suffer from or could not resist the temptation of Enshittification [1] once they start gaining some momentum. I feel this path had became inevitable since everybody is doing this, at scale . I barely could recall some names that stuck to their original motto over time. ____________________ 1. https://en.wikipedia.org/wiki/Enshittification
Earlier quoted context omitted.
It's bewildering to see privacy-focused companies like Proton and DDG jump on the AI train. I guess privacy is just a vehicle for attracting early adopters, and all those principles fall apart once their user base becomes large enough.
What's the issue with a privacy-focused AI assistant that doesn't store all your data?
I also get pretty pissed of just ignoring gdpr, i just started to downright threaten them on support channels reminding that ignoring gdpr may cost them 2% of annual company turnover or 2 mil. eur, whichever is higher. You would be surprised how many ridiculous "oh sorry some error in system" excuses you're gonna get. Right, that email accidentally slipped INSERT INTO spam slop database on its own. And since i starte…
Earlier quoted context omitted.
I disagree: in as much as I have noticed this *far* more with AI than any other advancement / fad (depending on your opinion) than anything else before. This also tracks with every app and website injecting AI into every one of your interactions, with no way to disable it. I think the article's point about non-consent is a very apt one, and expresses why I dislike this trend so much. I left Google Workspace, as a pay…
>I disagree: in as much as I have noticed this far more with AI than any other advancement / fad I agree with gp that new spam emails that override customers' email marketing preferences is not an "AI" issue. The problem is that once companies have your email address, their irresistible compulsion to spam you is so great that they will deliberately not honor their own "Communication Preferences" that supposedly lets…
That's because they put their alerts in the gmail web interface :-/
"Try $FOO for business" "Use drive ... blah blah blah"
All of these can be dismissed, but new ones show up regularly.
File under "some business bro had this classified in the wrong newsletter". I don't see the big deal and I don't extrapolate this into some systemic disease with marketing emails.
I saw a Mastodon tweet a while ago, which went something like: Do tech companies understand consent?: - [ ] Yes - [ ] Ask me again in a few days
This. We must change laws that the above field is not considered as given consent. And while we are at it, we must change "silence is agreement" to "silence is disagreement". This applies to change of ToS, price increases etc. That means if I don't click a link with a button "I agree", the ToS change is not accepted - that means they have to cancel/delete my account.
Maybe we should reframe their "silence is agreement" message as "silence is consent".
I think we must make it clear that this is not related to AI at all, even if the product in question is AI-related. It is a very common problem with modern marketing teams, that have zero empathy for customers (even if they have one, they will never push back on whatever insane demands come from senior management). This is why any email subscription management interface now is as bloated as a dead whale. If too many…
To name and shame two: LinkedIn and MyHeritage. If you ever made an account with either of them, they will never stop spamming you. They have configuration options to select which mail to receive, but they appear to consider them temporary suggestions. A special dishonourable mention goes to Wal-mart. I never interacted with them in any way whatsoever, as well I wouldn't since they don't exist on my continent as far…
Left a bitter taste.