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Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

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Re: Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

#111

Post by nsteel »

I don't know about the Hyundai Ioniq, but the Kia Niro has no way to permanently disable keyless entry, which would be the obvious, super easy s/w fix. You can disable it each time you lock your car by holding extra buttons on the fob for a few secs, but it's auto re-enabled next time you unlock. It's everything you need to know before you make your smart decision not to buy a Kia. Cheap(er) for a reason.

But looks from their point of view. It's the most stolen car in the UK. The brand doesn't seem to be suffering much. Having terrible security just helps sales!

Re: Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

#112

Post by throwaway290 »

florbnit wrote: post #99
agilob wrote: post #93

Earlier quoted context omitted.

Swapping software, pentesting, testing, QA, CI/CD pipelines, image caches aren't free either. Can we then start making more money as software developers to patch CVEs? We clearly should consider holding ourselves to a lower standard. Your requests are getting 5xx errors? Pay me more to fix it, not my problem that your requests is failing.

> Pay me more to fix it, not my problem that your requests is failing. If you are employed in a position where there is a defect in the product then you are already being paid. Imagine going to a restaurant and you get an uncooked frozen steak, and when you tell the waiter they tell you that since the cook will need to spend more time on it you now have to pay extra.

Look at the price of the car compared to other electric SUVs. This is a mcdonalds type of situation. not a restaurant where you can request to cook a rare steak a bit more and not get charged extra

Re: Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

#113

Post by antonvs »

charcircuit wrote: post #78
wiradikusuma wrote: post #9

I understand that development costs are not free, and there's extra hardware involved, but IMO they should take this as marketing cost.

That's easy to say when you aren't the one footing the bill.

It’s easy to say as a customer with alternatives.

Re: Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

#114

Post by antonvs »

commandersaki wrote: post #59
echoangle wrote: post #40

Earlier quoted context omitted.

> The Verge now reports that Hyundai is offering a security patch for this issue through software and hardware upgrades to Ioniq 5 customers. You do a hardware upgrade on the car to patch the vulnerability.

The etymology of patch harkens back to Larry Wall's UNIX patch tool for applying diffs to a source code base.

https://www.etymonline.com/word/patch

> "piece of cloth used to mend another material," late 14th century.

> Electronics sense of "to connect temporarily" is attested from 1923 on the notion of tying together various pieces of apparatus to form a circuit.

Re: Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

#115

Post by stavros »

king_geedorah wrote: post #104
florbnit wrote: post #100

Earlier quoted context omitted.

The story has a bad spin yes. But it’s just as much of a controversy if they had require people themselves pay the cost if they found out the cars where shipped with defective breaks. It’s a product error not wear and tear or user error, they should eat the costs, but the cybersecurity framing of it is being used to attempt to push the cost to the consumer.

This is precisely the point I intended to make with my comment. Perhaps my phrasing was unclear.

I think the GP is just agreeing.

Re: Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

#116

Post by poemxo »

I don't get why companies don't understand how offensive it is to the customer to nickel and dime them, especially after they're already a converted customer. They could easily eat the $60 cost and spin it as positive PR, Apple-style.

It's particularly bad because customers see it as a defect. No one wants to pay full price for defective equipment. The only thing that would make it worse is if this "hack" were reproducible on the flipper zero and they get themselves into another Kia Boys situation.

Re: Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

#117

Post by mft_ »

baq wrote: post #92
birdfood wrote: post #75

I want a dumb EV. No infotainment system. Just speakers and a way to plug my device into them. Anything critical to the car should be completely air gapped and require an absolute minimum amount of software, preferably zero.

Nobody will sell you one for cheaper than a whole package. See also ‘smart’ tvs vs digital signage displays aka dumb tvs.

Slate [0] say differently...

[0] https://www.slate.auto/en

Re: Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

#118

Post by sokoloff »

nsteel wrote: post #111

I don't know about the Hyundai Ioniq, but the Kia Niro has no way to permanently disable keyless entry, which would be the obvious, super easy s/w fix. You can disable it each time you lock your car by holding extra buttons on the fob for a few secs, but it's auto re-enabled next time you unlock. It's everything you need to know before you make your smart decision not to buy a Kia. Cheap(er) for a reason. But looks f…

> Having terrible security just helps sales!

Until it’s banned by regulators or made uninsurable…

Re: Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

#119

Post by MaKey »

WayToDoor wrote: post #101
gambiting wrote: post #90

Earlier quoted context omitted.

We have a Volkswagen e-Up, it's basically that. Analog cluster, a very small radio screen that also displays the world's smallest reverse camera view, and a dashboard mount for your phone. It's a fantastic little car, I honestly like it more than our 400bhp Volvo XC60.

The e-Up is great, but there is still the remote control modem installed by default that lets Volkswagen « Cloud » and the app control the car remotely, and get data such as the GPS location of the car.

As eCall is now mandatory you can't build a car without a cellular modem anymore.

Re: Hyundai wants loniq 5 customers to pay for cybersecurity patch in baffling move

#120

Post by sokoloff »

moepstar wrote: post #61
inferiorhuman wrote: post #58

Earlier quoted context omitted.

The Kia Boys stuff, child labor, and ICCU failures weren't enough? The Ioniq 5 absolutely looks like a compelling car but from my POV Hyundai seems hell bent on snatching defeat from the jaws of victory.

I'd add dealerships to the list. I've had to "experience" those once for our testdrive of said Ioniq 5. Well, never again. "Dubious" is the most friendly word i have for the one that is next to us. And: the car itself is priced at least 10-15k€ too high for what it is.

I tried to buy an Ioniq 5 when Hyundai had attractive lease offers published. A dealer near me had a car that showed as qualifying and I emailed to verify that it was in-stock and qualifies for the lease offer. That started one of the most Byzantine discussions around “come on in and we’ll create a custom lease package that suits your needs best.” “I don’t need anything custom; I find the published lease offer suits my needs perfectly.” Now we have a CPO Lexus and I couldn’t be happier.
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