111–120 of 314 posts
The best way to do business is with FB is, sadly, through various overseas spam companies. They get results, the prices are reasonable, and you never have to worry about having an ad account being banned because they'll just make more for you. If you try to do it any sort of legit way, and you aren't spending $100k/mo, FB simply does not want to talk to you and does not care. You'll likely get banned for some sort of…
Small claims court does get a company's attention. They either have to show up or lose. Not that showing up means a win. I'm surprised that someone had trouble serving a subpoena on Facebook. Looking up "Meta" in California Corporation Search brings up everything with "Metal" in it, which is a hassle. Their actual company name is "Meta Platforms, Incorporated". Search for "Meta Platforms" here.[1] California company…
To me this appears as a way to outsource customer service to an external entity funded by a cash flow to which Meta does not need to contribute. The courts are always going to exist, Meta is always paying its lawyers, so why bother hiring extra people to staff a support line? And by making support have to go through the legal system you've already cut out 90% of the support calls you would normally take. Financially,…
Earlier quoted context omitted.
Why isn't Meta getting hit with punitive damages for this crap? If Meta needed to cough up a million dollars to the state of California every time they lost one of these, they'd set up a proper customer service line tout suite. I know that small claims is limited in what it can award to the plaintiff. However, I don't think that applies to punitive damages against the defendant.
My personal take is that state has to mandate that systemic companies (>100M users or X $B in revenues) have to have high quality customer service at cost. It probably cost Meta $500-$2000 to adjucate hacked account case so it's unreasonable to ask company to do it for free (hackers/bots can also file those requests). I should be able to pay Meta $2000 to recover account if my business depends on it - even if it mean…
The idea that customer service can be 'automated away' is dangerous, and has been proven wrong again and again. And soon, LLMs will be used to attempt to solve this problem again, and they will fail again. It is easy to look at the historical information in a ticketing system and make the conclusion that the vast majority of the issues can be solved by pointing the user to frequently-encountered solutions. However, t…
Agreed - I've almost never called [Insert Service Provider Here] and had one of their automated responses be helpful in any meaningful way. I'm calling because I have what seems like an exception to deal with. I learned pretty quickly as a young man that the fastest way to get my problems solved was to hit 0 on my phone as many times as it took to get that sweet, sweet "Okay, I'll transfer you to a live representativ…
Small claims court does get a company's attention. They either have to show up or lose. Not that showing up means a win. I'm surprised that someone had trouble serving a subpoena on Facebook. Looking up "Meta" in California Corporation Search brings up everything with "Metal" in it, which is a hassle. Their actual company name is "Meta Platforms, Incorporated". Search for "Meta Platforms" here.[1] California company…
Why isn't Meta getting hit with punitive damages for this crap? If Meta needed to cough up a million dollars to the state of California every time they lost one of these, they'd set up a proper customer service line tout suite. I know that small claims is limited in what it can award to the plaintiff. However, I don't think that applies to punitive damages against the defendant.
Earlier quoted context omitted.
Why isn't Meta getting hit with punitive damages for this crap? If Meta needed to cough up a million dollars to the state of California every time they lost one of these, they'd set up a proper customer service line tout suite. I know that small claims is limited in what it can award to the plaintiff. However, I don't think that applies to punitive damages against the defendant.
Has anyone who took them to court included an affidavit pointing to the thousands of previous instances as evidence of a pattern of negligence or whatever, and asked for punitive dates to be awarded?
Earlier quoted context omitted.
To me this appears as a way to outsource customer service to an external entity funded by a cash flow to which Meta does not need to contribute. The courts are always going to exist, Meta is always paying its lawyers, so why bother hiring extra people to staff a support line? And by making support have to go through the legal system you've already cut out 90% of the support calls you would normally take. Financially,…
> overwhelming the publicly funded small claims court I'm guessing there's no court fees that the losing party has to pay? It would seem fair to tell the troublemaker to pay for the judge's and other court employees hours...
The idea that customer service can be 'automated away' is dangerous, and has been proven wrong again and again. And soon, LLMs will be used to attempt to solve this problem again, and they will fail again. It is easy to look at the historical information in a ticketing system and make the conclusion that the vast majority of the issues can be solved by pointing the user to frequently-encountered solutions. However, t…
This is why I don't use Google services anymore, they've all but removed their customer support. You can't get them on the phone for anything. If your problem is that you're locked out of your paid YouTube prime account, their advice is to contact customer service by logging into your account (I can't, that's the problem). If you want to cancel the subscription, the best advice the internet has is to close your bank/…
They aren't this incompetent, I am convinced it is malicious.
Earlier quoted context omitted.
This is why I don't use Google services anymore, they've all but removed their customer support. You can't get them on the phone for anything. If your problem is that you're locked out of your paid YouTube prime account, their advice is to contact customer service by logging into your account (I can't, that's the problem). If you want to cancel the subscription, the best advice the internet has is to close your bank/…
Same. AWS support will literally log into your ubuntu server (not even an official AWS AMI) and debug your problem for you if you ask for it, that's how dedicated their support is. No idea how google cloud platform support operates, but I have my doubts they're as reliable.