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Launch HN: Loops (YC W22) – Email for SaaS Companies

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111–120 of 141 posts

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#111
post #4

Any plans of open sourcing your MJML extensions? We hand-code MJML for our mails and fairly frequently run into compliancy problems. Runs kinda counter to your business-case I suppose, but might help someone (me) out :)

Can you elaborate on compliancy problems? Really curious as I quite like MJML.

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#113
post #94

I have no idea what contacts means in your pricing. Everytime I send a transactional email to a new address is that a new contact?? Pass on that. Mailgun and Brevo don't bill on that...

We're trying a different model - pay for your core audience and any emails (product updates, user touch points, and transactional) are all included. If you have a use case that sends outside of your core audience (maybe sharing content with non-users of your product, we bill on a more traditional email volume pricing.

I still don't get it; let's say I have 100+ signups a day on trial accounts and 200k+ paying clients which almost never receive email from us, but do sometimes (maybe 1-2 times every few months). What are we looking at?

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#114
post #36

This looks like a really nice and polished product, I am in the same space, I've been working for a while on a similar project, pretty much feature parity but with one caveat, it's pay-once and use forever (1 year of free updates), self-hosted, no dependencies, one binary. I'll be keeping a closed eye to you guys, it's pretty much what I wanted when I started my project.

where can I see more?

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#115
post #104
post #98

Pricing page: “(actually) simple pricing”. Also: More than 5000 contacts, “CONTACT US”.

Had the same question. Moved to useplunk afterwards.

Yep all pricing is available when you click “view all pricing tiers” on the primary highlighted card.

Sorry that wasn’t more clear!

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#117
post #104

Earlier quoted context omitted.

Had the same question. Moved to useplunk afterwards.

Yep all pricing is available when you click “view all pricing tiers” on the primary highlighted card. Sorry that wasn’t more clear!

Why not just make it $x amount per email? Way simpler imho. This whole contact stuff feels very nickle and dimey.

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#118
post #48

Earlier quoted context omitted.

From the home page, clicking on Pricing does absolutely nothing. Clicking on other things in the menu goes to those pages, although by opening a new tab in a very user-unfriendly way. Maybe it's gated on having created an account first, but personally I wouldn't create an account without first having any information on pricing first, because there's a high likelihood that I might just be wasting my time.

Our intention is that it's clickable - I can't replicate this but others have mentioned it. What browser are you on?

Chrome on Windows

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#119
post #94

I have no idea what contacts means in your pricing. Everytime I send a transactional email to a new address is that a new contact?? Pass on that. Mailgun and Brevo don't bill on that...

That's one thing I never understood about email service providers, the weird obsession with "contacts". I don't care, they are just email addresses. I might need to email a customer once or twice, that doesn't make them a contact. If a service insist that each email needs to be a contact, I'll just add and remove the contact before and after each email sent.

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#120
post #94

I have no idea what contacts means in your pricing. Everytime I send a transactional email to a new address is that a new contact?? Pass on that. Mailgun and Brevo don't bill on that...

They're targeting SaaS and SaaS means traditionally a signup is needed to be a customer which turns into a contact.
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