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Launch HN: Loops (YC W22) – Email for SaaS Companies

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Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#41

Post by michaelbuckbee »

deofoo wrote: post #26
pembrook wrote: post #19

Wondering how this differs from something like Customer.io or Userlist? Have some friends also working in a somewhat adjacent space (Audienceful) so will be watching you guys closely. But in general it seems email is pretty crowded these days and a lot of the sub-niches are also pretty crowded (eg. Klayvio in ecomm, Customer.io in Saas, Substack/ghost in newsletters, Convertkit for wordpress bloggers, etc). And for t…

They offer a free plan :)

Not sure if this is a good or bad signal. The others don't offer free no CC plans because as soon as you get even the smallest bit well known you get swamped with spammers signing up.

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#42

Post by adamkaz »

wallawe wrote: post #39

This is great, congrats on the launch. I can't wait to get away from customer.io but unfortunately the Make.com integration is a necessity for us. As soon as you have that, we'll be customers!

Thanks! We actually have an integration with Make launching soon. I can invite you to the private version, shoot me an email -> adam@loops.so

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#43

Post by ralferoo »

chrisfrantz wrote: post #37
amilner42 wrote: post #35

I’ll be needing email soon for what I’m building, I may try this. I’ve worked on emails at a past startup and would like to avoid the dread… I will say I find the pricing quite concerning. Free until 1000, 50 / 5000, but then I have to contact you? Am I understanding correctly, 5000 subscribed users doesn’t seem like that much. For what it’s worth I went to customer.io to compare pricing and found there’s so confusin…

Nope, hit “view pricing tiers” on the pricing page for a full list of pricing up to 100k contacts. It needs to not be hidden behind a button, that’s on the list.

From the home page, clicking on Pricing does absolutely nothing. Clicking on other things in the menu goes to those pages, although by opening a new tab in a very user-unfriendly way. Maybe it's gated on having created an account first, but personally I wouldn't create an account without first having any information on pricing first, because there's a high likelihood that I might just be wasting my time.

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#44

Post by j45 »

petecooper wrote: post #8

Personally, I find the Product Hunt upvote stuff front & centre to be quite distracting (and verging on devaluing to the product offering, in a lot of cases). I understand the reasoning for it being there, but perhaps kick it further down the page so the service / offering is the focus.

Producthunt seems more like feature hunt with the multiple launches (releases).

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#45

Post by chrisfrantz »

risico wrote: post #36

This looks like a really nice and polished product, I am in the same space, I've been working for a while on a similar project, pretty much feature parity but with one caveat, it's pay-once and use forever (1 year of free updates), self-hosted, no dependencies, one binary. I'll be keeping a closed eye to you guys, it's pretty much what I wanted when I started my project.

Thanks!

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#46

Post by chrisfrantz »

Multiplayer wrote: post #17

How does this contrast with sendgrid? We use their api and do not upload contacts to them.....

We actually have a transactional API (https://loops.so/docs/transactional/guide#sending-your-first...) so similar in that way.

Beyond that, our goal is to offer the single platform for email for your SaaS. So we’re focused on bringing together product, marketing and engineering in a single, hopefully cohesive and delightful, experience.

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#47

Post by satvikpendem »

Any thoughts on the differences with Resend [0] (also a YC company coincidentally enough)?

I like them because they integrate quite nicely with their other product, React Email [1], where our devs can just write emails in React and it'll render to email-compliant HTML and CSS. I suppose you guys have a GUI as well but I believe they're looking to add that too.

[0] https://resend.com

[1] https://react.email/

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#48

Post by adamkaz »

ralferoo wrote: post #43
chrisfrantz wrote: post #37

Earlier quoted context omitted.

Nope, hit “view pricing tiers” on the pricing page for a full list of pricing up to 100k contacts. It needs to not be hidden behind a button, that’s on the list.

From the home page, clicking on Pricing does absolutely nothing. Clicking on other things in the menu goes to those pages, although by opening a new tab in a very user-unfriendly way. Maybe it's gated on having created an account first, but personally I wouldn't create an account without first having any information on pricing first, because there's a high likelihood that I might just be wasting my time.

Our intention is that it's clickable - I can't replicate this but others have mentioned it. What browser are you on?

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#49

Post by adamkaz »

tln wrote: post #38
nibab wrote: post #20

Earlier quoted context omitted.

this is a layer on top of sendgrid. common functionality that a lot of users have to implement before any sendgrid api endpoint is invoked.

Have you thought about integrating with Sendgrid? Eg, if I'm set up on sendgrid NOW and could just plug that in and start using the service. (I'm actually using Mailgun FWIW)

ah so bring your own MTA - that's an interesting idea and would definitely make it easier to switch over. How would you expect pricing to work at that point?

Re: Launch HN: Loops (YC W22) – Email for SaaS Companies

#50

Post by chrisfrantz »

satvikpendem wrote: post #47

Any thoughts on the differences with Resend [0] (also a YC company coincidentally enough)? I like them because they integrate quite nicely with their other product, React Email [1], where our devs can just write emails in React and it'll render to email-compliant HTML and CSS. I suppose you guys have a GUI as well but I believe they're looking to add that too. [0] https://resend.com [1] https://react.email/

Sure! Generally, we don’t think email copy belongs in your code base.

You can upload MJML if you’d really like to, along with designing in Figma via an integration, but really your best bet is our editor.

If we can save a few engineering hours just by having the product person that needs to update the emails with new copy actually update the copy instead of pinging engineering, we think we’ve improved things.

If a competitor ends up building a GUI, glad to see they agree too :)

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