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Deutsche Bank's “dysfunctional” IT division (2018)

efinancialcareers.co.uk

111–120 of 176 posts

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#111
post #68

Perfectly sums up my experience dealing with the mess that is the IT of major German company in the automotive industry that I work for. Tons of mini-fiefdoms, each with its own strong-minded lord who has held that position for literal decades and who wants to expand their influence on other fiefdoms, an infrastructure where every single one of its components is incompatible and was never designed to work with anythi…

Yepp, we once spent about 1.5 hours in a meeting walking the org chart of such a company to figure out which 4 emails to 4 people (plus copious amounts of CCs just to add to the "urgency" and inbox bloat) I had to write to unblock the project after 2 or 3 unproductive weekly meetings. And I did that as an external supplier, I would have thought it was in their best interested to just collect what we need and get the ball rolling internally. After all, they are paying us to deliver something.

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#113
post #92

Earlier quoted context omitted.

To be honest, average American IT infrastructure is the same; the larger the business, the worse it seems to be. Large tech companies like Google are outliers.

I bank with Chase and the app is really good. Are there major US banks with crappy apps?

PNC Bank’s mobile app and website are pretty bad. The only reason I haven’t switched is due to friction and because I have my mortgage with them. The website won’t work unless I allow 3rd party scripts from Adobe to run. The UX is terrible too.

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#114

These days I had big trouble to get a refund from an airline. I had their confirmation, via email, that the ticket would be reimbursed. But then, after some days, they alleged, absurdly, that I had flown the ticket and hence I wouldn't get the refund. It turns out that they were mixing up that ticket with another one I bought, and I only managed to find that out after almost 1 month of trial and error talking with th…

You should name and shame the airline

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#116
post #94

Earlier quoted context omitted.

To be honest, average American IT infrastructure is the same; the larger the business, the worse it seems to be. Large tech companies like Google are outliers.

Last I heard, Google staff use Concur to handle travel... there's no escaping SAP (and similarly frustrating enterprise software) in large corporations, even FAANG ones.

>Google staff use Concur to handle travel

I mean what else should they use?

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#117

Yeh you notice it as a customer. I can't choose a password for my account; instead they assigned me a 6-digit PIN (Not kidding. A PIN). When I registered my account at a local branch I gave them my dutch phone number. Their website's transaction page wouldn't load due to a JavaScript parsing error over the dutch phone number format. I called customer support and they basically reacted as if water was burning. They wo…

I would imagine a water fire to be a very interesting phenomenon, no?

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#118
post #25

Earlier quoted context omitted.

Uh oh, I was considering opening an account with them… actually they couldnt in July, because of their IT transition. Maybe I‘ll pick a different one. Any recommendations for a good Business Account in Germany?

I use Volksbank and I’m really happy.

Volksbank, Raiffeisenbank, and Sparkasse are not the cheapest but very solid. They are typically too small and local to be host to the sort of high-powered CEO that optimizes shareholder value and then takes the golden parachute when it crashes. (Actually, some of them are legally cooperatives, too lazy to look up which is which.)

Re: Deutsche Bank's “dysfunctional” IT division (2018)

#119
post #92

Earlier quoted context omitted.

To be honest, average American IT infrastructure is the same; the larger the business, the worse it seems to be. Large tech companies like Google are outliers.

I bank with Chase and the app is really good. Are there major US banks with crappy apps?

I was pretty impressed with the internal IT situation working at JPMC. It's not perfect, but reading this about Deutsche Bank I can see what the alternative is and it's rightfully horrifying.
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