This reminded me of the opposite story: https://thedailywtf.com/articles/Special-Delivery Tldr- commodities trader accidentally specified physical delivery for several thousand tons of coal; very surprised when the barges show up at their waterfront office.
I think the story is fiction. I don't think commodities are sent wherever your office is. Isn't the location of delivery set as a part of the futures contract?
QL coal doesn't trade anymore (all the active coal futures I can find now are cash-settled) but delivery seems to have historically been at the discretion of the parties, so the story is at least plausible.