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MacBook Pro Repair Extension Program for Video Issues

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Re: MacBook Pro Repair Extension Program for Video Issues

#101

Post by ceejayoz »

frade33 wrote: post #28

Just last month I finally sold my 15" MBP (early 2011) for $500 after whining on reddit, and having no chance of repair, except the apple auth. guy said, I need to change motherboard. http://www.reddit.com/r/apple/comments/2ka0h0/yosemite_cripp... Also I voted this. http://www.change.org/p/timothy-d-cook-replace-or-fix-all-20... I wish I had not sold it. :/ because for $500 I could only get the HP pavilion :/ as a re…

> In my case it took 45% of my fortune to buy that machine.

Maybe that's not a great idea for a device that has a 3-5 year lifespan anyways?

Re: MacBook Pro Repair Extension Program for Video Issues

#102

Post by ig1 »

imeron wrote: post #52
ronyeh wrote: post #47

Unfortunately, I have a Mid 2010 MBP that is not covered under this warranty extension. It crashes/restarts all the time with a GPU panic that is caused by the nVidia card, and triggered by the OS. It never crashed with Snow Leopard (the stock OS for my model), but ever since I upgraded, it crashes consistently (Mountain Lion & Mavericks). I use gfxCardStatus to force the computer to use the intel graphics card. This…

Same. It makes an otherwise totally fine computer worthless. There was a recall for this problem too ( http://support.apple.com/en-ca/HT203554 ), but it already ended.

Yes. I had the same problem and Apple did a free out-of-warranty logic board replacement for me.

Re: MacBook Pro Repair Extension Program for Video Issues

#103

Post by JohnBooty »

ilyanep wrote: post #8
JohnBooty wrote: post #2

This is great news, even though it's frustrating that they took so long to "do the right thing." Last year my 2011 MBP failed literally the day before its extended AppleCare expired. Had it failed a day later, I'd have been in some trouble.

Mine failed literally the day after the AppleCare expired and thankfully the guy let me get it repaired as if it were under AppleCare. My understanding is that the store managers actually get a fair amount of leeway on this. Were that not the case, I would have had to think hard about spending $350 on a repair for a computer that was no longer my primary.

I'm glad they took care of you! I'm curious: had you bought the extended AppleCare?

Reason I ask is because the general consensus seems to be that they cut you a lot more slack if you've paid for the 3-year warranty, even if it's expired.

That's been my experience, but... I'm not rich enough to buy two identical MBPs (one without extended coverage) and use one as a proper control sample. :)

Re: MacBook Pro Repair Extension Program for Video Issues

#104

Post by IanCal »

alasdairnicol wrote: post #91
IanCal wrote: post #73

Earlier quoted context omitted.

> - You have a 6 years warranty in the UK. It's worth remembering this, however it's not always 6 years. There's no fixed time, but 6 years for electrical goods is a fairly good point. This all comes down to the sales of goods act, which means good must be "fit for purpose". If an expensive laptop breaks after 4 years, then you can argue it wasn't fit for purpose and therefore must be fixed or replaced (or a full ref…

> If an expensive laptop breaks after 4 years, then you can argue it wasn't fit for purpose and therefore must be fixed or replaced (or a full refund issued). As long as you haven't caused the problem through misuse, you're covered. My understanding is that under the Sale of Goods Act you are entitled to a partial refund [1], which reflects the use that you got out of the product. For example, if a laptop broke after…

> My understanding is that under the Sale of Goods Act you are entitled to a partial refund

You are entirely correct, I'd misunderstood things and possibly got confused with a shorter timeframe (if it's very early on, you're entitled to a full refund). Thanks for the correction, I'll update my post to point out the error. (edit - oh, I'm now unable to edit the post :( )

> I believe that the new EU directive entitles you for a full refund for the 2 years of the warranty. In this regard, it's a stronger protection than the UK Sale of Goods act.

Very interesting to know, thank you.

Re: MacBook Pro Repair Extension Program for Video Issues

#105

Post by saturdaysaint »

prawn wrote: post #41
jgh wrote: post #5

Well I had one of those 2011 MBPs that failed in this way...this was after my warranty expired and clearly before this repair was issued. They told me it would cost me like $350 or $400 or something to replace the motherboard on the thing. Ended up buying a new MBP and selling the bricked one for $100. There was an enormous thread spanning several years on the apple support forums, so it's a good thing they waited un…

My MBP had this fault and was out of warranty (I'd taken too long to take it in). They replaced the logic board and screen free of charge. I think the amount shown on the zeroed invoice was close to $1k. Same Apple Store, my wife showed that her iPhone with cracked screen had dust in the camera, assured them the dust predated the screen smashing and they gave her a new phone. I suspect newly opened Apple stores are g…

Nope - the Apple store I go to is over 10 years old and I have plenty of stories along these lines spanning its whole existence.

Re: MacBook Pro Repair Extension Program for Video Issues

#106

Post by cswelin »

Wonder if they will still reimburse me. They only noted "Computer will not turn on and there are no signs of power" for the repair, since I didn't take it in until the logic board died (did reboot randomly, and random colours on the screen).

17 Days later I had another repair on the new part for "Mac shuts down unexpectedly during use with battery".

Think my bill was around $600-$800 for the logic board replacement.

Re: MacBook Pro Repair Extension Program for Video Issues

#107

Post by dmart »

cswelin wrote: post #106

Wonder if they will still reimburse me. They only noted "Computer will not turn on and there are no signs of power" for the repair, since I didn't take it in until the logic board died (did reboot randomly, and random colours on the screen). 17 Days later I had another repair on the new part for "Mac shuts down unexpectedly during use with battery". Think my bill was around $600-$800 for the logic board replacement.

They keep a more extensive internal work log regarding your repair than what is listed on your invoice, so if you call there's a good chance they can look through your history and see whether they identified it as a graphics issue.

Re: MacBook Pro Repair Extension Program for Video Issues

#108

Post by wila »

felipc wrote: post #96

I'm curious to know why is this a hardware fix. The problems on my mid-2012 mbp only started after the upgrade to Yosemite, and this seems to be the case from many reports on forums out there.

Had the same experience on updating to Mavericks. Ended up having to replace the logic board while abroad and didn't want to update to Mavericks for a long time (although I recently did)

There might be something related to the update or not, difficult to say, but most likely it is just a coincidence.

Re: MacBook Pro Repair Extension Program for Video Issues

#110

Post by zelos »

lucaspiller wrote: post #22

Has anyone else had issues with Macbook Air having marks on the screen which won't come off? These look like tiny scratches, but are in a line and roughly where the screen touches the top of the trackpad when closed. I've had it with both the 11" and 13" models of the current design. Apple replaced the screen on both, but the same happened and then my warranty expired.

We had one MBP Retina 15" that had that issue in the office, Apple replaced the screen instantly when we took it to an Apple store.
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