101–110 of 119 posts
I had the same problem with Google Cloud account (for API and App engine). The problem is that changing CC number by following link in the email will not update your CC. You need to go to https://wallet.google.com and update your CC.
Words fail me.
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Feel free to ask an AdWords advertiser about their experiences before parroting this bit about Internet wisdom. I'm told by contacts inside the Borg that things have gotten better in the last few years -- for example, now you can find a phone number to reach a call center that will /dev/null your ticket for you rather than having to /dev/null it yourself -- but the last few times I needed it having a $X0,000 a year a…
As a small aside, I think this is the first time I have seen Google referred to as the Borg. That was always Microsoft's title in the slashdot days. Times have changed.
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Feel free to ask an AdWords advertiser about their experiences before parroting this bit about Internet wisdom. I'm told by contacts inside the Borg that things have gotten better in the last few years -- for example, now you can find a phone number to reach a call center that will /dev/null your ticket for you rather than having to /dev/null it yourself -- but the last few times I needed it having a $X0,000 a year a…
Anecdotal, but I've had great experience with Google Apps paid support as well as support for our Adwords campaigns (we spend about $40k a year with them on Adwords).
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Well, the advertisers I know have their share of Google complaints as well relating to customer service.
I'm sure if an advertiser spends $10M a month on Google ads, they have someone's cell phone they can call anytime if there are any issue, and that person will "fix" whatever the problem is. These are the Google customers, not the guy who spends $50 a month advertising his self-published book.
I'm talking about $1k to $10k (in orders of magnitude) which, yes, it's not top tier but it's not cheap as well
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As a long time Gmail user heavily invested in it (with over 60GB of email), I'm waiting patiently for mailpile.is to get rolled out.
Take my advice - throw away every email older than 2 years. Not only will you never need them, but they're what the black hats will hang you by should they get the urge. You will feel a huge sense of relief - a weight lifted from your soul as you relinquish the crushing burden of carting about all those dead emails. (Unless, of course, you work in an industry where longer retention times are mandated.)
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As a long time Gmail user heavily invested in it (with over 60GB of email), I'm waiting patiently for mailpile.is to get rolled out.
Take my advice - throw away every email older than 2 years. Not only will you never need them, but they're what the black hats will hang you by should they get the urge. You will feel a huge sense of relief - a weight lifted from your soul as you relinquish the crushing burden of carting about all those dead emails. (Unless, of course, you work in an industry where longer retention times are mandated.)
Just curious, how is Microsoft's support in this department? Has anyone dealt with customer support for hotmail/outlook, skydrive, etc ?
Some years back I determined that Microsoft had a massive problem with spam transiting their network. I found a Sr. VP's name associated with the service, phoned the main switchboard, and asked for him. He picked up his phone on the first ring. I briefly described the issue (and how I'd determined it was a problem), he told me he'd have the appropriate manager get in touch with me later that day. I received that call…
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I thought google had support ... that's what the movie "The intership" lead me to believe.
I watched it with a group of friends. At the end, the only thing I could say about it was "Well, that part about Google having customer service was pretty good."
I work at GoDaddy and recently our CEO read an email from a customer who had been encouraged by a son to use Google services for his small business, but when he couldn't figure out some issue with support ("they talked way over my head"), he called GoDaddy and found someone that worked to get his account setup. Google probably, appropriately, calculates the cost of providing good customer support to hundreds of milli…
You know you're support is awful when GoDaddy makes you look bad.