Earlier quoted context omitted.
Google _does_ do customer support. You are not their customers. Advertisers are.
If you are directly giving Google money for a service or good, you are their customer.
Fair enough. You are not their priority customer.
Will Google Kill my Blog on December 6th?
81–90 of 119 posts
Re: Will Google Kill my Blog on December 6th?
#82Earlier quoted context omitted.
they're trying to address the needs of hundreds of millions (or more) users with a pretty finite staff. A problem of their own devising. I don't have any sympathy for them, they've intentionally built up their image of a company of geniuses who hire the best of the best, and they have made it a primary corporate goal to acquire those hundreds of millions of users. I speculate that the reason they have effectively zer…
A problem of their own devising. I don't have any sympathy for them I actually made the comment more in the spirit of a "hey, you HN types looking at starting your own worldwide Web based service / company, heads-up, this is a problem you'll face." That said: I've actually pretty much given your "they're Google, they're smart, they can figure this out" response when I've have noted weaknesses in Google's response / u…
Though the thought occurs to me: what would the required infrastructure (and cost of development) be for producing a paper-record based application process for ACA? Would it not perhaps be simpler than the online version?
I'd say that the base instance of something like this would be expanding Medicare instead of inventing ACA, but that seems to have been politically untenable. There are certainly problems there, as well as in the VA system, but the point remains...
Re: Will Google Kill my Blog on December 6th?
#83Another example of how Google does not do customer support. I would get the domain and move it somewhere else.
Google _does_ do customer support. You are not their customers. Advertisers are.
And yet paying customers of their advertising services... also complain that they can't get support.
With Google, if you're not paying, you're the product. And if you're paying, you're still the product.
Re: Will Google Kill my Blog on December 6th?
#84"I'll keep trying - maybe someone at Google could help?" Doubtful. Getting support from Google is pretty much impossible (you do have slightly increased chances since you've put it on HN however). If I were you, I'd initiate a domain transfer to a different registrar that will actually provide support when you need it before your domain expires. Even if you're lucky enough to have Google resolve the issue this time,…
Yep. Follow nacs's advice. I ran into a similar problem when using Google Apps and registering a domain name.
Google often uses services like domainsbyproxy.com to reserve domains for users. Your DNS console is buried in something like that. It's janky and frustrating... but figure out your DNS access info, "unlock" your domain, and get it away from Google to avoid these sorts of problems.
Re: Will Google Kill my Blog on December 6th?
#85Another example of how Google does not do customer support. I would get the domain and move it somewhere else.
Google _does_ do customer support. You are not their customers. Advertisers are.
I've never paid Google anything, but I was able to quickly get a response to a question regarding YouTube integration last week, almost effortlessly.
Re: Will Google Kill my Blog on December 6th?
#86Another example of how Google does not do customer support. I would get the domain and move it somewhere else.
Google _does_ do customer support. You are not their customers. Advertisers are.
Feel free to ask an AdWords advertiser about their experiences before parroting this bit about Internet wisdom.
I'm told by contacts inside the Borg that things have gotten better in the last few years -- for example, now you can find a phone number to reach a call center that will /dev/null your ticket for you rather than having to /dev/null it yourself -- but the last few times I needed it having a $X0,000 a year account didn't rate a reply. I'm reliably told that $Y00,000 a month accounts didn't have a transformatively better experience, although, quote, "At least they'll lie to me. It's better than silence. If you collect enough lies you can triangulate off of them."
Re: Will Google Kill my Blog on December 6th?
#87Earlier quoted context omitted.
> I saw "The Internship." Me too, as such, you have my sympathies.
Snark all you like, but I think it's perfectly reasonable (if not required ) to hold Google to the standards they paid Vince Vaughan to portray them having.
I don't disagree with your point, I just hope working for Google isn't as humourless as portrayed in the film.
Re: Will Google Kill my Blog on December 6th?
#88Earlier quoted context omitted.
As a long time Gmail user heavily invested in it (with over 60GB of email), I'm waiting patiently for mailpile.is to get rolled out.
The MailPile page ( https://www.mailpile.is/ ) mentions GMVault ( http://gmvault.org/ ) as their method for backing up Gmail. I haven't heard of GMVault (or MailPile) until just now. Both look promising. I'm glad there is a push in this direction.
I've been using GMVault for the past month and I have really enjoyed it. I wrote a cron job to periodically pull down my latest emails and back them up (encrypted).
Re: Will Google Kill my Blog on December 6th?
#89Earlier quoted context omitted.
Jeff's Verizon stories have also been classics. I won't say I haven't been a thorn in Google's side (large or small I'm not entirely sure). But I've managed to develop some level of a relationship with some folks on the inside. I'm largely in the process of extricating myself from their services, but I had seen multiple positive responses. I can only imagine it's similarly frustrating on the inside. Remember: they're…
they're trying to address the needs of hundreds of millions (or more) users with a pretty finite staff. A problem of their own devising. I don't have any sympathy for them, they've intentionally built up their image of a company of geniuses who hire the best of the best, and they have made it a primary corporate goal to acquire those hundreds of millions of users. I speculate that the reason they have effectively zer…
Customer service is definitely non trivial, and it's actually something that needs to be part of company's culture and be driven from top management. I heard that at Amazon, Jeff Bezos asked all managers from from director level's up to do customer support one day a year in a call center (including Jeff himself). I can't imagine Larry or Sergei would pay any attention to that kind of things, and just ask why can't we automate that self-help page :)
Re: Will Google Kill my Blog on December 6th?
#90Earlier quoted context omitted.
Snark all you like, but I think it's perfectly reasonable (if not required ) to hold Google to the standards they paid Vince Vaughan to portray them having.
I don't disagree with your point, I just hope working for Google isn't as humourless as portrayed in the film.
Ooh, I suspect it's even more so. Careerism is a harsh mistress.