I work at Stripe. Could you email me at edwin@stripe.com and I can dig into this?
You should ask OP first for their email; right now anyone can email you claiming to be OP.
They could verify by having OP change their "about" text, here on HN.
Stripe has decided to nuke my entire business
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Re: Stripe has decided to nuke my entire business
#102I work at Stripe. Could you email me at edwin@stripe.com and I can dig into this?
You should ask OP first for their email; right now anyone can email you claiming to be OP.
Or just anyone with an issue actually ...
.. and then it would become a bit unmanageable for 'edwin', and then they would have to create support@stripe.com or whatever (like literally every other company on earth) and set up an appropriate way of dealing with customer complaints.
Re: Stripe has decided to nuke my entire business
#103Maybe it's just some competitor using bots to falsely report you and/or your customers to ruin your business intentionally?
I'm about 90% certain it's an algorithm. This sounds like the classic PFA vs PD tradeoff...Stripe either lets the bad guys get away with using their "platform" for ill gotten gains or stripe stops the cretins while at the same time ruining people's lives.
And it looks like Stripe has been targeted by US State Attorneys frequently https://decrypt.co/42444/stripe-pays-120000-to-steer-clear-o.... So I can't fault them. They've got hundreds of thousands of irate algorithm victims that they're dealing with but those victims can't throw them in jail or seize their assets.
Re: Stripe has decided to nuke my entire business
#104Welcome to the cloud! This is the kind of thing that happens when everyone follows the siren song of cloud computing. I certainly understand the draw of these offerings (access, easy configuration, scalability, low initial cost, etc.) but you are handing control of all your processes and data to a centralized entity who can jerk you around any time they want and doesn't have to account when they make a mistake. The p…
Is there a self-hosted payment gateway that just works?
I hear you about cloud dependencies, but this isn't one of those cases.
Re: Stripe has decided to nuke my entire business
#105Quoted post unavailable.
This victim blaming has to stop. These companies shouldn't be able to just shut down an account like this, especially for something so critical and core to a business survival. We shouldn't have to live in a world where you need multiple backups for every service you use in case one decides to fuck you over for no good reason!
I guess the response to this is, "it depends." Like I agree with you on an some level, but really it depends on what kind of SLA you have with the vendor. If you are not paying for one, you really are not owed an explanation, and you should be multi vendored on that function to prevent outages.
Re: Stripe has decided to nuke my entire business
#106I work at Stripe. Could you email me at edwin@stripe.com and I can dig into this?
Here it is! The raison d'etre of these posts to HN!
It is nice that people can get a quick fix by hitting the front page here, but for the rest of the community we have to realize that this is does nothing to fix the systemic issue (of course I'm just stating the obvious here, but might as well make it explicit).
Re: Stripe has decided to nuke my entire business
#107I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…
> Any rational person could see the issue with Stripe not approving of that business. I think of myself as a fairly rational person, and I don't see the issue. Would you mind spelling out whatever you're trying to imply?
The comment was phrased poorly and is difficult to parse. Better worded, same meaning: any rational person would protest the fact that Stripe does not approve of this business.
Re: Stripe has decided to nuke my entire business
#108It sucks this happened to you, but like with all the PayPal hate stories, I notice you're very careful not to describe what type of business you operate.
This is more a function of the fact that I don't want my business to be identifiable from this post than that it's a sketchy business. You'll have to take my word for it, but it's exceedingly benign.
Since HN is a community, you might have more luck getting this fixed if you posted this with your regular username? Never mind this suggestion if you have previously posted "sketchy" opinions that would harm your business, although you may be past that point now...
Re: Stripe has decided to nuke my entire business
#109Just switch to a different merchant. This entire post seems weird to me because it seems like you are doing nothing here but just being a middleman in between Stripe and people who need to process payments lol. Why cant they just enable Stripe themselves? >So currently, my product doesn't work for 35% of my customers. Cue torrent of pissed off customer emails. Okay? You should have always had a plan for this bc its b…
I presume they are using Stripe Connect and are trying to help their customers who have their individual Stripe accounts blocked.
Re: Stripe has decided to nuke my entire business
#110I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…
> Any rational person could see the issue with Stripe not approving of that business. I think of myself as a fairly rational person, and I don't see the issue. Would you mind spelling out whatever you're trying to imply?
I think they're saying Stripe thinks those businesses are scams, illegal, or otherwise in gray areas that Stripe would rather not support. There's probably some automated decision-making happening on the backend so there are edge cases where good business are getting shut down on accident.