I experienced this firsthand with government immigration websites. The thing is there are only so many time slots and and people are forsed to use a certain web site to apply, so everyone is hunting for available time and generally none are available. So, some creative people set up bots which check periodically for them. They are paid services which will do that for you. Now we have bots hammering gatekeeper's websi…
> I don't think there is a good solution besides a deep anti-bot expertise whithin the primary website development team But there is a solution: the website team should get their act together and remove the "first come first served" aspect altogether. Do you, citizen, want to register? Cool - leave your e-mail and we'll call you. Is the service optional? Then we'll pick at random from the pool of applicants and e-mai…
Wait a minute, wouldn't that be more work for "us"?
Let me think ....