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UberEats took unauthorized amount (and not willing to pay it back)

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Re: UberEats took unauthorized amount (and not willing to pay it back)

#101

Post by vkou »

klipklop wrote: post #96
stefan_ wrote: post #72

Earlier quoted context omitted.

It depends - can you do without whatever account you are disputing a charge for? Amazon, Uber, Apple, Google and so on will basically just immediately close your account when you dispute any transaction. No more access to apps or books or movies associated with that account.

Yup I made the mistake of doing this with oculus sending me 4(!) quest 2 unit's when I only ordered 1. They essentially ghosted me support wise so I did a chargeback. They then banned me from buying games. It took > 100 days to resolve it. Never buy hardware from oculus/facebook directly.

A chargeback is a nuclear option, and pretty much every company you will ever deal with will burn you as a customer if you exercise it.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#102

Post by vkou »

molszanski wrote: post #41
armchairhacker wrote: post #26

Meanwhile trending on Reddit: https://www.reddit.com/r/assholedesign/comments/rj0a19/made_... > Bill's Kitchen couldn't complete your order and has to cancel. We're sorry we couldn't complete your order this time but thanks for continuing to support restaurants. > You'll still be charged Commenters are saying this is flat-out illegal and OP should contact their bank.

If you contact the bank or a card company for a chargeback they will likely block you on Uber. Which might be PIA when traveling. All hail monopolies.

> Which might be PIA when traveling. All hail monopolies.

That's the beauty of having a uniform, consolidated experience, whether or not you are in San Francisco, Zurich, or Bangkok.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#103

Post by azalemeth »

cbhl wrote: post #4

In the US one would consider escalating to the Consumer Financial Protection Bureau, since this seems like lying (the price before the button press is different from the price after). Not sure if the UK has a similar ministry you could appeal to? Though one would consider the risk of being banned from Uber Eats over $4.

The other thing the UK has is the small claims court. Many large companies have insurance terms that mean that they have to be represented by competent lawyers, and unlike other tracks in civil law costs are not recoverable in the small claims track. So large companies often don't have any option but to lose money if you start to take them to court -- either spend a lot of money on lawyers, which is sunk forever, settle out of court, or don't show up and pay the bill when the order comes from the judge.

If I were in the OP's position I'd report Uber to trading standards, threaten to take them to court, and quite possibly follow through with it, representing myself. They're an odious company and have quite clearly just nicked money here with no recompense.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#104

Post by ytdytvhxgydvhh »

I had an issue like this with Amazon back when their marketplace was a new thing, I think around 2000 or so. I ordered a used iPod (the original thumb-wheel one) from a marketplace seller and I had a $100 Amazon gift card to put towards the order. Their checkout took the gift card code and it appeared that my total was being split between the gift card and credit card, but it ended up charging the entire amount to my credit card. Not the end of the world or anything, but I guess it shows that checkout processing is non-trivial and even the big guys can screw it up. Or maybe especially the big guys can screw it up by having a large number of confusing discounts and policies to apply.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#105

Post by ipaddr »

stefan_ wrote: post #72
wutbrodo wrote: post #51

Earlier quoted context omitted.

I have never had to do this, but I always figure that I can just cancel the transaction as fraud via my credit card. Possession is 9/10 of the law and all that. Is there some limitation to this approach that I'm not aware of?

It depends - can you do without whatever account you are disputing a charge for? Amazon, Uber, Apple, Google and so on will basically just immediately close your account when you dispute any transaction. No more access to apps or books or movies associated with that account.

That's probably a good thing. Leaving an open credit card in the trust of companies without support is a recipe for trouble. If you purchased something download it immediately if you can't don't purchase vapor.

Your movies/books should be local. Your apps still exist on your local android phone.

Amazon seems to have customer service same as Apple but Google and Uber? Those places laugh at you when you need support..

Re: UberEats took unauthorized amount (and not willing to pay it back)

#107

Post by ipaddr »

vkou wrote: post #101
klipklop wrote: post #96

Earlier quoted context omitted.

Yup I made the mistake of doing this with oculus sending me 4(!) quest 2 unit's when I only ordered 1. They essentially ghosted me support wise so I did a chargeback. They then banned me from buying games. It took > 100 days to resolve it. Never buy hardware from oculus/facebook directly.

A chargeback is a nuclear option, and pretty much every company you will ever deal with will burn you as a customer if you exercise it.

If you have to do a chargeback you should never give that company access to your credit card again.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#108

Post by DangitBobby »

potatolicious wrote: post #53
cameronh90 wrote: post #19

UberEats are shockingly bad in my experience (London, UK). They constantly try to tempt us back with 40% promos, but we have sworn off ever using them again. Last time we used them, every driver allocated to pick up the order abandoned the delivery when they got to the restaurant. I assume something was going wrong at the restaurant. This happened maybe 10-15 times, to the point that we were joking that the restauran…

Similar experience in the US for me. I wrote off UberEats completely after a truly abysmal experience where Uber accepted the order, and the restaurant made it, only for Uber to fail to find a delivery person to deliver it. Except the app gave no errors or notices about this, no "sorry, we can't find a driver right now, hang on..." prompt. Nor did it update the ETA for the order. It just happily kept pushing the ETA…

I had almost this exact same experience with DoorDash. I was mostly just frustrated to be using DoorDash at all, because the restaurant's website makes no mention that delivery orders are fulfilled by DoorDash. That'll teach me to order delivery.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#109

Post by najqh »

notyourwork wrote: post #87
molszanski wrote: post #41

Earlier quoted context omitted.

If you contact the bank or a card company for a chargeback they will likely block you on Uber. Which might be PIA when traveling. All hail monopolies.

Taxi

I'd rather walk with my shoes full of pins than give my money to taxis.

Re: UberEats took unauthorized amount (and not willing to pay it back)

#110

Post by robscallsign »

cameronh90 wrote: post #19

UberEats are shockingly bad in my experience (London, UK). They constantly try to tempt us back with 40% promos, but we have sworn off ever using them again. Last time we used them, every driver allocated to pick up the order abandoned the delivery when they got to the restaurant. I assume something was going wrong at the restaurant. This happened maybe 10-15 times, to the point that we were joking that the restauran…

> This happened maybe 10-15 times

The fact that you tried this many times kind of makes you lose all credibility...

> Deliveroo are so much better it's not even funny.

It's like reading a reply from a bot account. Fool me once, fool me twice... but fool me 10-15 times, and deliveroo it is!

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