Live data from Hacker News

Robinhood Is Down Again?

status.robinhood.com

101–110 of 116 posts

Re: Robinhood Is Down Again?

#101
post #81

Earlier quoted context omitted.

If an order isn't filled at a price at which I find reasonable, that is okay with me. A market order will fill at any price. I learned that lesson the day that a market order of mine filled at a price I deemed unreasonable. The key to avoiding faffing around with limit orders not filling when you want immediate execution is to place a reasonable limit that accounts for the day's volatility. At other times, I'll place…

Different strokes I guess. Getting into/out of the position is my top priority and I see more downside in failing to fill the order than in failing to shave a penny or two.

Totally agreed on different strokes. If speed matters most, there's nothing like a market order.

I'm rarely using limit orders to shave pennies if I want quick execution. I use them to prevent the unexpected. Under normal market conditions, if the limit is set 10% beyond the expected clearing price, it provides me with free protection against a completely unexpected surprise. Something will have to have gone very wrong with my investment strategies if I'm desperate to buy/sell at any price.

In the long-game case, if I purchase a stock at $0.95 that I think can sell for $0.99, I'll immediately place the limit-order for sale as soon as I've made the purchase. No need to hide my hand -- I'll be happy if you want to buy it at that price (and I might get faster execution by being earlier in the order queue).

Re: Robinhood Is Down Again?

#102
post #38

It's a shame. I was rooting for Robinhood, since they really did disrupt the brokerage industry. I suspect two days in a row of this will be a death knell for them.

I don’t actively trade stocks but I’ve looked at it. What exactly does robinhood do that etrade didn’t? (Other than the shiny app and front running being a formal part of the business model.)

As I mentioned, they were the driving force behind the industry moving to zero-commissions. Also, I do really like their app compared to Fidelity, Schwab, Vanguard, and e-trade. But I'm probably a Fidelity customer for life at this point.

Re: Robinhood Is Down Again?

#103
post #30
post #19

Earlier quoted context omitted.

I haven't looked into the technical credibility of this at all [EDIT: I should have more strongly indicated my doubt here], so this isn't any sort of condemnation on my end, but I thought the Leap Day theory was interesting: https://twitter.com/jtech63/status/1234600045787394048

There was a discussion last night about this. Some of the more technically competent posters dismissed it because it's unbelievable that a financial platform would roll their own date-time implementation.

I work in finance, and at a previous employer (not Robinhood), I partially rolled a datetime implementation. Mostly it was a wrapper around Boost Date Time [0]. It was a facade that smoothed out the interface and implemented some missing functionally, like a cross-platform strptime and loading of the Olson timezone database.

I spent a better part of a year working on it (along with other things). Modeled the interface after Python's datetime module (which I think is one of the simpler and easy to use date-time libraries across various languages I've used). More than $20B USD trades using that library.

The motivation was the firm used to use RogueWave's date-time facilities, but we moved away after they jacked up the licensing. Think we used to have a site-wide license, but they were moving to a per-core licensing, wanting something like $2K per core annually.

Needless to say, testing was extensive. Overflows were found in Boost in far distant dates, had to work around those. Tested against a ton of historical dates. Tested against Northern and Southern Hemisphere daylight saving time (a lot of people don't realize that Southern is inverted from Northern). Learned a lot about timezones and the history of timezones along the way.

[0] https://www.boost.org/doc/libs/1_72_0/doc/html/date_time.htm...

Re: Robinhood Is Down Again?

#104

Robinhood has the worst customer service and security. My account got hacked, I changed the email, phone number and enabled 2FA and it got hacked again. I was trying to resolve it for a month. I really don't see why anybody would use Robinhood instead of an actual brokerage, now that all of them are free.

Why did you write this in a format that requires mobile users to scroll sideways? No one is going to read that.

I'm a desktop user and it requires me to scroll as well.

Re: Robinhood Is Down Again?

#105
Regarding getting some money back from Robinhood, here's an interesting comment I found at Reddit:

> To those of you who deposited funds to Robinhood and are now down your deposit or more, these are technically ACH transfers, and if you genuinely believe Robinhood defrauded you, or otherwise failed to provide service as understood, you can issue an ACH chargeback through your bank’s web portal or by phone for any funds deposited in the last 60 days.

> RH may try to call you into arbitration, but more likely they’ll just ban you from the platform. It’s not a terrible idea if you plan on leaving the platform anyway. Just make sure you can substantiate your losses or they might have a fraud case.

> [If RH dings your credit], you‘re able to dispute with the credit reporting agencies or, if the agencies won’t delete, hire a debt lawyer to resolve. I doubt they would even if able. Any representation they have is likely about to be drowning in FINRA and arbitration prep, some people keep obscene amounts of money on their platform. They also likely can’t furnish any signed documentation of credit pending payment unless you signed up for margin trading.

> If the funds haven’t been deducted from your bank account or are in a pending state, you may also be able to just issue a stop payment. Again, anyone who tries this should ensure that they can substantiate losses related to the payment they stop or chargeback.

Re: Robinhood Is Down Again?

#107
post #84

Earlier quoted context omitted.

>I feel for the people who work there. Why? Aren't they paid succulents sums of money for their work? What is going to happen to them? Overtime?

Because it makes the assumption that they are still well intentioned and want their product to succeed. Even well paid engineers feel stress. Additionally, overtime pay seems unlikely :)

"Why should I pay overtime for the system you broke?" - The manager who ignored their engineers requests prioritizing higher quality testing and more redundancy

Re: Robinhood Is Down Again?

#108
Since it's Day 2, def appears to be an architectural scalability issue, not some bugs. Quick scan of their engineering blog shows the following stack:

-Zookeeper, Kafka, Spark, Airflow, Faust (Kafka Streams in Python) -Kubernetes (was/is SALT + Terraform) -AWS Aurora, PG, ES, Influx -Presto via AWS Athena, Redshift -homegrown solutions for a data lake & managing k8s microservices

Fwiw, their team does appear to have a rigorous internal post-mortem process (SEV reviews) [0] drawn from industry best practices.

Let's hope a public one will be made when issues are resolved. (FINRA will be asking for one anyway.)

Not piling on. I genuinely feel for all the infra engineers staying up all day/night fixing this.

[0] https://robinhood.engineering/creating-a-sev-process-that-sc...

Re: Robinhood Is Down Again?

#109
post #83

Earlier quoted context omitted.

That means people should reevaluate the weight of the opinions of those technically competent posters - we have a screen shot that robinhood did roll their own implementation because yesterday was March 2nd and its app was requesting March 3rd. That at least means that some portion of their stack used roll your own datetime library. That would not actually be a problem as long as the entire stack got the same library…

That particular API endpoint is just returning market open times, in which a request for tomorrow might be perfectly reasonable. https://api.robinhood.com/markets/XASE/hours/2020-03-03/ vs https://api.robinhood.com/markets/XASE/hours/2020-03-07/ This whole discussion lacks context to the nature of the requests, aka a front end code review.

This definitely does not come from a front-end:

https://twitter.com/jhyu/status/1234617361467990018

Re: Robinhood Is Down Again?

#110
post #78

If this is a leap year problem, apparently similar issues happened 4 years ago and they never fixed it... Thread from exactly 4 years ago, March 2 2016: https://old.reddit.com/r/RobinHood/comments/48mep4/robinhood... Thread that pointed it out: https://old.reddit.com/r/wallstreetbets/comments/fcoaev/and_...

Wow. That is negligence, plain as day.

Except it's not: https://twitter.com/AskRobinhood/status/1234861941413351434
Post reply on HN