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Epic Tells Customers It Will Stop Google Cloud Integrations

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Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#101

Post by daave »

meddlepal wrote: post #91
daave wrote: post #84

Earlier quoted context omitted.

Google states unequivocally in its Cloud privacy documentation: 3. Know that customer data is not used for advertising. You own your data. Google Cloud does not process your data for advertising purposes. https://cloud.google.com/security/privacy/

But they may process it for non-advertising purposes? That feels... flimsy

That page links to https://cloud.google.com/terms/data-processing-terms, which has a lot more detail.

I believe usage for ads is highlighted on the non-legalese privacy page because it's a common question/concern, but the terms specify that data can only be processed as requested by the customer (IANAL, but that's my read and understanding as a Googler who works on Cloud infrastructure).

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#102

Post by ShirtlessRod »

JshWright wrote: post #95
ShirtlessRod wrote: post #88

Earlier quoted context omitted.

I'm not really sure what to say to that, since you seem to be implying that no one likes it, which is pretty patently false. A lot of it does depend on the organization you're working with, as some are more dysfunctional than others when it comes to setting up best practices and build for their physicians. Others actually listen to their clinical users and tailor the system for them.

I'm not saying no one likes it, I'm saying none of the several dozen providers and nurses I know (between two different hospitals in the area using Epic) like it. I also don't disagree with the fact that some of the issues arise from the implementation requirements. But at some point, it's still the system's fault if it allows its users to be burdened like that. It shouldn't take clicking across three different pages…

I fundamentally disagree with the idea that the system can somehow overcome poor implementation; guardrails can only do so much. At the end of the day you can set up almost any piece of software in a way that hinders rather than helps a user. At some point the organization needs to take some responsibility for that.

At any rate, this all started with a glib "garbage software" comment, so I suppose I should happy that you acknowledge that the implementation requirements set by the organization have at least something to do with overall user satisfaction.

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#103

Post by axaxs »

munk-a wrote: post #17
bfung wrote: post #4

Earlier quoted context omitted.

^^^ spot on. My thought while reading the article was how poor Google’s sales and customer support culture is across the entire company that has led to non-tech firms picking solutions with Azure and AWS who invest heavily on the support side.

I think AWS is also going to start seriously suffering from their terrible billing experience pretty soon. I think I can see the beginnings of the damage showing up in how many HOWTOs and retrospectives are out there about unexpected AWS charges, but I don't think it's caused a noticeable impact for them yet.

Not just their billing, but their terrible interface. I shouldn't have to ctrl f everytime I want to check ec2 instances. Whoever decided to show 200+ "services" on a single screen is a crazy person.

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#104

Post by avocado4 »

neandrake wrote: post #50
twodave wrote: post #36

I really don’t think this has anything to do with competition (if anything Google is competing with Amazon and Microsoft here, not Epic). The article muddies the waters somewhat, but all the quotes are telling a story that says (not untruthfully) they’re dropping it due to its outsized maintenance burden in relation to the proportion of their clients who use it.

There might be some fear of competition. Google is offering healthcare solutions some of which seem to be angled at "owning" the healthcare data. I'm only vaguely familiar with Epic's offerings but a lot of these solutions that Google offers seem to encroach in that territory: https://cloud.google.com/solutions/healthcare-life-sciences/ https://cloud.google.com/solutions/modernize-legacy-apps/ https://cloud.google.co…

Google is now building an EHR as direct competition to Epic. It's definitely related to this move. Fwiw I welcome Google's entrance to this market because Epic's EHR and business practices are equally aweful.

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#105

Post by shmerl »

Does anyone know, if Epic implemented parallelized Vulkan renderer in their engine, or they dropped the whole parallelization effort and enabling Vulkan for high end features? If anyone is using it for development, please comment.

Epic "archived" their TODO item on Trello: https://trello.com/c/lzLwtb5P/124-vulkan-for-pc-and-linux

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#106

Post by bfung »

axaxs wrote: post #103
munk-a wrote: post #17

Earlier quoted context omitted.

I think AWS is also going to start seriously suffering from their terrible billing experience pretty soon. I think I can see the beginnings of the damage showing up in how many HOWTOs and retrospectives are out there about unexpected AWS charges, but I don't think it's caused a noticeable impact for them yet.

Not just their billing, but their terrible interface. I shouldn't have to ctrl f everytime I want to check ec2 instances. Whoever decided to show 200+ "services" on a single screen is a crazy person.

At the company level of conversation, the UI of AWS services isn't that big of a deal. The people with budget authority usually don't even see the AWS UI and have most likely never logged in.

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#107

Post by briffle »

jdhn wrote: post #82
phren0logy wrote: post #70

Earlier quoted context omitted.

I have not used all of them, but every one of them I've touched is hot garbage. Like much enterprise software, the people who decide to buy it are not the people that use it. It would seem, from the outside looking in, that the majority of the effort goes into maximizing billing in the byzantine world of US insurance rather than the work of actually making people well. What concerns me most about the larger players i…

I know that Epic was hiring UX designers a few years ago. I didn't make it through their interview process, but I'm kind of glad I didn't due to the invasive nature of the remote test that I had to take.

They wanted my high school GPA and SAT scores to complete my application. I had my bachelor's, and 12 years of experience at the time. After moving to Madison, was glad I refused to give that info. They like their implementation teams right out of school, and work them to death

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#108

Post by briffle »

synaesthesisx wrote: post #94
dontblink wrote: post #86

Earlier quoted context omitted.

It's amazing to me how social media is used to spread FUD against some companies. Please provide sources.

It's amazing to me how social media is used by employees to shill certain corporations. https://www.managedcaremag.com/dailynews/20191113/hhs-invest... https://healthitsecurity.com/news/google-uchicago-medicine-s... I've heard there are a couple Google Ventures - backed healthcare startups that have questionable HIPAA-compliance as well, directly from clients that have worked with them. They're not necessarily holes…

Neither of those are Google cloud related

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#109

Post by Dylan16807 »

ShirtlessRod wrote: post #102
JshWright wrote: post #95

Earlier quoted context omitted.

I'm not saying no one likes it, I'm saying none of the several dozen providers and nurses I know (between two different hospitals in the area using Epic) like it. I also don't disagree with the fact that some of the issues arise from the implementation requirements. But at some point, it's still the system's fault if it allows its users to be burdened like that. It shouldn't take clicking across three different pages…

I fundamentally disagree with the idea that the system can somehow overcome poor implementation; guardrails can only do so much. At the end of the day you can set up almost any piece of software in a way that hinders rather than helps a user. At some point the organization needs to take some responsibility for that. At any rate, this all started with a glib "garbage software" comment, so I suppose I should happy that…

> I fundamentally disagree with the idea that the system can somehow overcome poor implementation

If very large amounts of 'implementation' have to be done on top of the software, then that's also a sign of bad design. It should be handling more of the implementation and making it more streamlined.

Re: Epic Tells Customers It Will Stop Google Cloud Integrations

#110

Post by grzm »

shmerl wrote: post #105

Does anyone know, if Epic implemented parallelized Vulkan renderer in their engine, or they dropped the whole parallelization effort and enabling Vulkan for high end features? If anyone is using it for development, please comment. Epic "archived" their TODO item on Trello: https://trello.com/c/lzLwtb5P/124-vulkan-for-pc-and-linux

Epic is not Epic

- https://en.wikipedia.org/wiki/Epic_Systems

- https://en.wikipedia.org/wiki/Epic_Games_Store

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