He lost because of a forced arbitration clause. This massive privatization of justice where any boilerplate service or product now comes with forced arbitration is making my blood boil. The justice system should always be an option when arbitration fails, and arbitration should take no more than a reasonable time to fail (say, two weeks for this $5000 amount). The whole point of a small claims court is to handle such…
Is small claims court slow and expensive? Not to my knowledge.