This review should get pulled. If the reviewer posted this under his real name, then he should remove it. This review will kill his reputation, which will cause more problems than anything mentioned in the review. If it's not a real name, then I imagine it's a violation. This is the only review under this user. The review has a TLDR at the top, but my own TLDR for this review would be "I was desperate". It's easy for…
1.) Companies and services are open to criticism from their customers or providers.
2.) If you allow and accept positive subjective reviews, you should accept negative subjective reviews too. They are part of the system.
Free market requires access to full information, that means both good experiences with provider and bad ones.