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I emailed the CEO of T-Mobile and he killed my contract

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Re: I emailed the CEO of T-Mobile and he killed my contract

#11

Post by rjzzleep »

It's funny how people immediately mock someone's sense of entitlement. You know what? Sometimes you indeed are entitled to something and the only reason you don't is because everyone else just accepts the sewer everyone is in.

I once received an apology letter after helping my mom bringing her complaint to the governing board of deutsche Bank. Because god forbid she was right and that douchebag bank worker wasn't.

Indeed just wow. I wish people would complain more, when there is a need.

What do I mean with when there is a need? That's the thing. Were not supposed to be machine(even though a lot of people wish for the opposite). Were supposed to evaluate the choices given to us and act accordingly.

And for all of you running a small business and thinking of the douchebag client you don't want. I apologize, because I know exactly who you're talking about and you're right.

Re: I emailed the CEO of T-Mobile and he killed my contract

#12

Post by rjzzleep »

It's funny how people immediately mock someone's sense of entitlement. You know what? Sometimes you indeed are entitled to something and the only reason you don't is because everyone else just accepts the sewer everyone is in.

I once received an apology letter after helping my mom bringing her complaint to the governing board of deutsche Bank. Because god forbid she was right and that douchebag bank worker wasn't.

Indeed just wow. I wish people would complain more, when there is a need.

What do I mean with when there is a need? That's the thing. Were not supposed to be machine(even though a lot of people wish for the opposite). Were supposed to evaluate the choices given to us and act accordingly.

And for all of you running a small business and thinking of the douchebag client you don't want. I apologize, because I know exactly who you're talking about and you're right.

Re: I emailed the CEO of T-Mobile and he killed my contract

#13

Post by Denvercoder9 »

ulfw wrote: post #2

We live in a world were people feel entitled to bring their little contractual issues all the way up to the CEO of a company with over 30 MM customers. So you either believe a) you're above those other 30 MM and can just do your CEO 1:1s if need be or b) you foolishly believe that the CEO of a major corp has the time and willingness to deal with customer support for 30 Million people. Just wow

You missed the part where the CEO announced that he wanted to focus on customer service and put his e-mail address for anyone with problems to personally contact him?

Re: I emailed the CEO of T-Mobile and he killed my contract

#14

Post by rjzzleep »

It's funny how people immediately mock someone's sense of entitlement. You know what? Sometimes you indeed are entitled to something and the only reason you don't is because everyone else just accepts the sewer everyone is in.

I once received an apology letter after helping my mom bringing her complaint to the governing board of deutsche Bank. Because god forbid she was right and that douchebag bank worker wasn't.

Indeed just wow. I wish people would complain more, when there is a need.

What do I mean with when there is a need? That's the thing. Were not supposed to be machine(even though a lot of people wish for the opposite). Were supposed to evaluate the choices given to us and act accordingly.

And for all of you running a small business and thinking of the douchebag client you don't want. I apologize, because I know exactly who you're talking about and you're right.

Re: I emailed the CEO of T-Mobile and he killed my contract

#15

Post by rjzzleep »

It's funny how people immediately mock someone's sense of entitlement. You know what? Sometimes you indeed are entitled to something and the only reason you don't is because everyone else just accepts the sewer everyone is in.

I once received an apology letter after helping my mom bringing her complaint to the governing board of deutsche Bank. Because god forbid she was right and that douchebag bank worker wasn't.

Indeed just wow. I wish people would complain more, when there is a need.

What do I mean with when there is a need? That's the thing. Were not supposed to be machine(even though a lot of people wish for the opposite). Were supposed to evaluate the choices given to us and act accordingly.

And for all of you running a small business and thinking of the douchebag client you don't want. I apologize, because I know exactly who you're talking about and you're right.

Re: I emailed the CEO of T-Mobile and he killed my contract

#16

Post by Asterick6 »

It's a good thing that John Legere places customer care/service as a high priority, but it seems like you didn't take the time to figure out the problem yourself.

Instead of "getting frustrated" and taking the issue to the CEO, you could have spent some time and effort to resolve it yourself.

Also, this post doesn't provide enough information about your issue and why you had a misunderstanding. If it did, then it would be more meaningful.

Re: I emailed the CEO of T-Mobile and he killed my contract

#17

Post by rjzzleep »

It's funny how people immediately mock someone's sense of entitlement. You know what? Sometimes you indeed are entitled to something and the only reason you don't is because everyone else just accepts the sewer everyone is in.

I once received an apology letter after helping my mom bringing her complaint to the governing board of deutsche Bank. Because god forbid she was right and that douchebag bank worker wasn't.

Indeed just wow. I wish people would complain more, when there is a need.

What do I mean with when there is a need? That's the thing. Were not supposed to be machine(even though a lot of people wish for the opposite). Were supposed to evaluate the choices given to us and act accordingly.

And for all of you running a small business and thinking of the douchebag client you don't want. I apologize, because I know exactly who you're talking about and you're right.

Re: I emailed the CEO of T-Mobile and he killed my contract

#18

Post by thebranman »

ulfw wrote: post #2

We live in a world were people feel entitled to bring their little contractual issues all the way up to the CEO of a company with over 30 MM customers. So you either believe a) you're above those other 30 MM and can just do your CEO 1:1s if need be or b) you foolishly believe that the CEO of a major corp has the time and willingness to deal with customer support for 30 Million people. Just wow

Sometimes you just need to deal with someone who is not only outside of the original situation but has the power to do something about it. The complete corporate directory isn't available for people to sift through to find someone to help us. We just know about customer service...and the CEO (more or less). For example, back when the white plastic MacBooks came out, my wife got one -- it was riddled with problems, including case cracking and loads of other problems (don't remember them anymore). Long story short, months of getting no where with regular Apple support (going through repairs, weeks w/o her laptop), she emailed Steve Jobs. She got a brand new laptop as a replacement. It's unfortunate to have to contact a CEO to deal with a seemingly low-level problem but as customers paying thousands of dollars (on a MacBook, or over the course of a cell phone contract), when we have a problem that we can't get rectified through low-level employees and their supervisors, what are we supposed to do?

Re: I emailed the CEO of T-Mobile and he killed my contract

#20

Post by derefr »

> "But how is that so? I have had a full upgrade since November."

Usually, phone upgrades are offered starting two years into a three-year plan. They don't want to let the contract expire before they try to reel you back in with an upgrade; that'd be incredibly dangerous for retention. They want to offer you the phone while you're still good and legally bound to them, but when you feel like you're almost out.

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