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Mercedes-Benz commits to bringing back physical buttons

drive.com.au

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Re: Mercedes-Benz commits to bringing back physical buttons

#11

Post by wat10000 »

WalterBright wrote: post #3

Unmentioned is touchscreens frequently don't work. I often have to make repeated presses on my iphone until it registers. The same with swipes. Since there is no audible or tactile feedback, this cannot work well while keeping your eyes on the road.

I think something might be wrong with your phone. Or your finger.

Re: Mercedes-Benz commits to bringing back physical buttons

#12

Post by shcheklein »

If they have custromer feedback and focus groups like they mention how did it happen in the first place? Some overoptimistic head-of-something? Really curious. I own previous -2021 mb and had to drive the upgrade (touch buttons) once as a replacement car. UX is terrible. Period. I even checked then in the dealership what they did to S-class and mybachs - and yes, same crappy wheel, etc. Anyways, I was mostly surprised that they didn’t know this before. Something is wrong with their research / decision making.

Re: Mercedes-Benz commits to bringing back physical buttons

#13

Post by aurareturn »

shcheklein wrote: post #12

If they have custromer feedback and focus groups like they mention how did it happen in the first place? Some overoptimistic head-of-something? Really curious. I own previous -2021 mb and had to drive the upgrade (touch buttons) once as a replacement car. UX is terrible. Period. I even checked then in the dealership what they did to S-class and mybachs - and yes, same crappy wheel, etc. Anyways, I was mostly surprise…

That was my first thought. How did they go all screen if they ran the study groups?

Re: Mercedes-Benz commits to bringing back physical buttons

#14

Post by greenavocado »

Bluestrike2 wrote: post #10

I for one am quite happy that Mercedes is committed to a physical button for hazard lights, parking assist overrides, and the other controls that are used so very...rarely. Perhaps they'll do something about the less commonly used buttons like climate control for the next model redesigns in five to seven years. I really struggle to understand what's so damned difficult about this. They've admitted touchscreens annoy…

My guess is that people impulse buy things that look sleek and shiny then suffer through the consequences

Re: Mercedes-Benz commits to bringing back physical buttons

#16

Post by iterateoften »

shcheklein wrote: post #12

If they have custromer feedback and focus groups like they mention how did it happen in the first place? Some overoptimistic head-of-something? Really curious. I own previous -2021 mb and had to drive the upgrade (touch buttons) once as a replacement car. UX is terrible. Period. I even checked then in the dealership what they did to S-class and mybachs - and yes, same crappy wheel, etc. Anyways, I was mostly surprise…

focus groups are like the sobriety tests on the side of the road. Its just performance and the conclusion was made before it even started.

Re: Mercedes-Benz commits to bringing back physical buttons

#18

Post by Scene_Cast2 »

What I'm surprised by is that cars are chock-full of ornate, unique parts (cupholders are a good example).

I would have imagined that car infotainment controls would be a small fraction of the BOM, so I've been wondering if it's not really a cost thing. Sort of like small phones or 3D TVs from the early 2000's.

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