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Newegg: No, We'll Totally Take Returns After You Install Linux

consumerist.com

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Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#11

Post by InclinedPlane »

billswift wrote: post #8
rfrey wrote: post #6

It's a remarkable (to me) number of comments to the OP saying they're glad Newegg refunded the money and apologized, but they would still never buy from them. Seems to me like Newegg acted quickly and unambiguously. The flip side of the "punish bad behaviour" coin is "reward correct behaviour". Maybe it was, as many commenters are suggesting, just the public shaming that got Newegg to act, but maybe not... in any eve…

There is a difference between "doing the right thing" because it is the right thing and doing it because the victim screamed loud enough. Some people will no doubt go back to using them, and more probably will if they are consistent about doing the right thing.

There is. But sometimes it's infinitely more important that the right thing got done than that the right thing happened in exactly the way we wanted it to.

Edit: we're not talking about romantic relationships here, we're just talking about corporations. Most of the time it's a-ok to coerce the correct behavior out of a corporation, they don't have to be our soul mates.

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#12

Post by [deleted] »

billswift wrote: post #8
rfrey wrote: post #6

It's a remarkable (to me) number of comments to the OP saying they're glad Newegg refunded the money and apologized, but they would still never buy from them. Seems to me like Newegg acted quickly and unambiguously. The flip side of the "punish bad behaviour" coin is "reward correct behaviour". Maybe it was, as many commenters are suggesting, just the public shaming that got Newegg to act, but maybe not... in any eve…

There is a difference between "doing the right thing" because it is the right thing and doing it because the victim screamed loud enough. Some people will no doubt go back to using them, and more probably will if they are consistent about doing the right thing.

[deleted]

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#14

Post by chc »

debacle wrote: post #9
rfrey wrote: post #6

It's a remarkable (to me) number of comments to the OP saying they're glad Newegg refunded the money and apologized, but they would still never buy from them. Seems to me like Newegg acted quickly and unambiguously. The flip side of the "punish bad behaviour" coin is "reward correct behaviour". Maybe it was, as many commenters are suggesting, just the public shaming that got Newegg to act, but maybe not... in any eve…

It's not helpful to provide incentives to companies who only own up to their mistakes after a brutal public shaming.

This seems to entail that it's helpful (or at least not harmful) to incentivize companies to ignore complaints. Because if there's nothing they can do to satisfy you, there's little point in them going to the trouble of dealing with you, is there?

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#15

Post by [deleted] »

slurgfest wrote: post #7
x1 wrote: post #3

(I posted this earlier... this is a little off topic) https://help.ubuntu.com/community/AsusZenbook#Suspend http://ubuntuforums.org/showthread.php?t=1774661 First off, I'm glad newegg will accept returns but we've got a HUGE problem in the linux community with these newer laptops. The problem isn't that newegg needs to accept our laptops but why these newer laptops are getting bricked by linux! I want an ultrabook. I…

I don't think Ubuntu has ever claimed perfect support for those and I don't understand why Asus is not being held to the mat for not doing basic QA with at least one Linux distribution. Anyway, when you buy hardware, do not just buy whatever looks nice but buy something confirmed to work for your use cases. If that use case is running OS X, get something which supports OS X. And same for Linux, too.

[deleted]

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#16

Post by ineedtosleep »

x1 wrote: post #3

(I posted this earlier... this is a little off topic) https://help.ubuntu.com/community/AsusZenbook#Suspend http://ubuntuforums.org/showthread.php?t=1774661 First off, I'm glad newegg will accept returns but we've got a HUGE problem in the linux community with these newer laptops. The problem isn't that newegg needs to accept our laptops but why these newer laptops are getting bricked by linux! I want an ultrabook. I…

To be fair, "FLAWLESSLY running Debian" is quite a tall order considering that Linux support for newer laptop drivers is typically pretty slow and even if the drivers exist, it's likely to have some wonkiness that kills the "FLAWLESSLY running Debian" qualifier.

I'm not a MBP owner, however, an OS running off of a variation of Unix is probably a huge boon in terms of Linux compatibility when compared to the other laptops out there made to run Windows.

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#17

Post by jsprinkles »

debacle wrote: post #9
rfrey wrote: post #6

It's a remarkable (to me) number of comments to the OP saying they're glad Newegg refunded the money and apologized, but they would still never buy from them. Seems to me like Newegg acted quickly and unambiguously. The flip side of the "punish bad behaviour" coin is "reward correct behaviour". Maybe it was, as many commenters are suggesting, just the public shaming that got Newegg to act, but maybe not... in any eve…

It's not helpful to provide incentives to companies who only own up to their mistakes after a brutal public shaming.

Should we hold you to the same standard, then? That you're not allowed to fix your mistakes after they've been pointed out to you, because you're aware of every mistake you've ever made and nobody should ever have to tell you what you've done wrong?

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#18

Post by miahi »

TallGuyShort wrote: post #13
Karunamon wrote: post #5

And it only took a huge outcry...

It doesn't mean they're devious. More likely, it means somebody with more authority and more intelligence simply didn't know about the problem until there was a public outcry.

It means that they don't have/follow clear procedures, so it's a matter of luck if your request is processed this or that way.

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#19

Post by juliano_q »

x1 wrote: post #3

(I posted this earlier... this is a little off topic) https://help.ubuntu.com/community/AsusZenbook#Suspend http://ubuntuforums.org/showthread.php?t=1774661 First off, I'm glad newegg will accept returns but we've got a HUGE problem in the linux community with these newer laptops. The problem isn't that newegg needs to accept our laptops but why these newer laptops are getting bricked by linux! I want an ultrabook. I…

I am in this ship too. I was looking forward to change my old macbook white for an ultrabook running some distro, but the reported software problems and some other problems specific to the utrabooks I tested (bad trackpad, etc) made me buy a new macbook pro. It was hard to me to resist to a great hardware allied with a good unix-based os.
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