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Newegg: No, We'll Totally Take Returns After You Install Linux

consumerist.com

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Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#3

Post by x1 »

(I posted this earlier... this is a little off topic)

https://help.ubuntu.com/community/AsusZenbook#Suspend

http://ubuntuforums.org/showthread.php?t=1774661

First off, I'm glad newegg will accept returns but we've got a HUGE problem in the linux community with these newer laptops. The problem isn't that newegg needs to accept our laptops but why these newer laptops are getting bricked by linux!

I want an ultrabook. I want something solid, fast, long battery life, great keyboard, great screen, lightweight and FLAWLESSLY running Debian. I can't buy that, I have to buy a MacPro. Yeah, my MacPro is nice and all (insert appletax joke) but I'd trade it in a HEARTBEAT for the equivalent running my distro of choice.

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#6

Post by rfrey »

It's a remarkable (to me) number of comments to the OP saying they're glad Newegg refunded the money and apologized, but they would still never buy from them.

Seems to me like Newegg acted quickly and unambiguously. The flip side of the "punish bad behaviour" coin is "reward correct behaviour". Maybe it was, as many commenters are suggesting, just the public shaming that got Newegg to act, but maybe not... in any event, it's not helpful to provide disincentives for companies to own up to mistakes.

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#7

Post by slurgfest »

x1 wrote: post #3

(I posted this earlier... this is a little off topic) https://help.ubuntu.com/community/AsusZenbook#Suspend http://ubuntuforums.org/showthread.php?t=1774661 First off, I'm glad newegg will accept returns but we've got a HUGE problem in the linux community with these newer laptops. The problem isn't that newegg needs to accept our laptops but why these newer laptops are getting bricked by linux! I want an ultrabook. I…

I don't think Ubuntu has ever claimed perfect support for those and I don't understand why Asus is not being held to the mat for not doing basic QA with at least one Linux distribution.

Anyway, when you buy hardware, do not just buy whatever looks nice but buy something confirmed to work for your use cases. If that use case is running OS X, get something which supports OS X. And same for Linux, too.

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#8

Post by billswift »

rfrey wrote: post #6

It's a remarkable (to me) number of comments to the OP saying they're glad Newegg refunded the money and apologized, but they would still never buy from them. Seems to me like Newegg acted quickly and unambiguously. The flip side of the "punish bad behaviour" coin is "reward correct behaviour". Maybe it was, as many commenters are suggesting, just the public shaming that got Newegg to act, but maybe not... in any eve…

There is a difference between "doing the right thing" because it is the right thing and doing it because the victim screamed loud enough. Some people will no doubt go back to using them, and more probably will if they are consistent about doing the right thing.

Re: Newegg: No, We'll Totally Take Returns After You Install Linux

#9

Post by debacle »

rfrey wrote: post #6

It's a remarkable (to me) number of comments to the OP saying they're glad Newegg refunded the money and apologized, but they would still never buy from them. Seems to me like Newegg acted quickly and unambiguously. The flip side of the "punish bad behaviour" coin is "reward correct behaviour". Maybe it was, as many commenters are suggesting, just the public shaming that got Newegg to act, but maybe not... in any eve…

It's not helpful to provide incentives to companies who only own up to their mistakes after a brutal public shaming.
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